Customer Service Human Resources

BRANDI TANNER

**** **** ****, ******, **, *****, US • 251-***-**** • adys5o@r.postjobfree.com

Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations. Overseeing and directing numerous employees as well as greeting and assisting over 300 customers per day. Self-motivated, organized, and responsible.

Manager with 20 years of experience in benefits and payroll. Vendor relationships

Staff-Retention Programs

Administrative skills

Multi-Task Management

Staff development

Administrative skills

Strategic planning

Cost analysis and savings

Customer experiences

Human resources management

Multi-unit Operation Management

Records management

Profit and Loss

Staff supervision

Budget Forecasts

Recordkeeping

Weekly Payroll

Sales analysis

High School - 1996

George County High School - Lucedale, MS

Store Manager - May, 2005 to Present

Dollar Tree - Mobile, AL

Continue to serve as the link between upper management and employees. Oversaw the onboarding and training of over 100 new hourly and salary employees, ensuring that the company's operations ran smoothly and that production was efficient with qualified candidates every year. Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service.

Trained and developed new associates in the use of the POS system and key sales tactics, resulting in improved process flow. Manage point-of-sale systems, focusing on accuracy and efficiency. Used a Windows computer system, a hand-held inventory control device, and a calculator to perform daily audits and communications. Conducted job interviews and made hiring decisions based on the store's needs, experience, and work history. Was in charge of the Windows start-up's daily operations, which included staffing and training, Safety compliance, inventory control, and financial functions.

Hired staff members who brought talent, enthusiasm, and experience to an already talented team by recruiting, interviewing, and hiring them. Create efficient store schedules based on anticipated customer levels, individual employee knowledge, and service needs. Was in charge of employee scheduling in order to guide operations and ensure adequate staffing during peak periods. Generated repeat business by providing exceptional customer service and positive engagement. Protected the store from loss or theft by establishing and enforcing clear security policies. Counted cash drawers and deposited money in the bank. I'm in charge of ensuring that all store policies, procedures, and controls are adhered to, as well as planning, organizing, and delegating work among employees.

Created work schedules based on sales volume and employee count. Organized and led weekly store meetings for all employees to discuss sales promotions and new inventory, as well as provide a forum for all employees to express their concerns.

Professional Summary

Skills

Education

Work History

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