Customer Service Pharmacy Technician
Resume:
Keyaira Quarles
Memphis, TN *****
*************@*****.***
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem solving and decision-making skills. Motivated [Job Title] brings strong leadership and planning talents. Proven skills in building and directing strong teams to achieve challenging objectives. Deep understanding of [Industry] practices and market conditions. Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Confident [Job Title] with exemplary [Skill] and [Skill] skills. Successful leader with more than [Number] years in business. Dedicated to best-in-class customer service and known for effective problem-solving abilities. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Shift Manager
KFC - Memphis, TN
June 2017 to July 2021
• Upheld company standards and compliance requirements for operations and cleanliness.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Documented receipts, employee hours and inventory movements.
• Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.
• Coordinated shift-based inventory receiving, auditing and restocking.
• Directed employees through daily routines.
• Handled any customer complaints, questions and inquiries.
• Managed cash positions and made bank deposits.
• Counted out cash drawers at end of each shift and logged profits into computer system.
• Managed inventory and ordered new products when inventory was running low.
• Trained new employees on company policies, procedures, techniques and customer service standards.
• Answered customer inquiries in regard to nutritional information and menu offerings.
• Cross-trained in every store role to maximize operational knowledge.
• Hire and fire employees
Package Scanner
Disney - Memphis, TN
March 2016 to April 2017
• Packed merchandise into boxes and containers in preparation for safe shipment.
• Marked and labeled containers with accurate shipping information to prevent delays.
• Reviewed packing slips and other documentation to properly box requested items for shipment.
• Assembled cartons, crates and containers to prepare for shipping.
• Inspected outgoing shipments to maintain quality assurance standards.
• Placed mail into appropriate PO boxes.
Quality Control Inspector
SternoCandleLamp - Memphis, TN
March 2015 to February 2017
• Assessed materials, parts and products for conformance with quality control requirements and production specifications.
• Trained newly hired employees by explaining company procedures, job duties and performance expectations.
• Wrote detailed reports outlining performance, quality and defect rates.
• Completed non-destructive tests and visual inspections continuously.
• Inspected and repaired products to meet project expectations.
• Used specialized tools to take precise measurements of various aspects of samples.
• Documented nonconformities immediately and recommended techniques for prompt resolution.
• Reviewed drawings and blueprints to determine appropriate level of inspection required.
• Used [Tool] and [Type] gauges to conduct physical and visual inspections. Meat Processor
Tyson Foods Incorporated - Carthage, MS
February 2013 to October 2014
• Maintained positive working relationship with fellow staff and management.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated self-reliance by meeting and exceeding workflow needs. Education
High school diploma or GED
Skills
• Food Service
• Crew Member
• Shift Lead
• Shift Supervisor
• Team Member
• Restaurant Experience
• Food Preparation
• Food Safety
• Cooking
• Host/Hostess
• POS
• Restaurant Management
• Management
• Kitchen Experience
• Retail Sales
• Assistant Manager Experience
• Driving
• Kitchen Management Experience
• Serving Experience
• Cash Handling
• Inventory Control
• Merchandising
• Heavy lifting
• English
• Pharmacy technician experience
• Quality Inspection
• Food Processing
• Cleaning Experience
• Supervising Experience
• Windows
• Typing
• Interviewing
• Food service management
• Conflict management
• Microsoft Word
• Leadership
Certifications and Licenses
Shift manager
April 2019 to February 2023
Pharmacy Technician Certification
Registered Pharmacy Technician
ServSafe
Assessments
Work style: Reliability — Expert
February 2020
Tendency to be dependable and come to work
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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