Customer Service Representative

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SKILLS

WORK HISTORY

DEANDRA BEGAY

SALT LAKE CITY, UT 84111

801-***-**** adyrzb@r.postjobfree.com

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Microsoft Office

Community Outreach Programs

De-Escalating Conflicts

Personal Care Assistance

Educational Programs

Trauma-Informed Care

Household Tasks

Client Screening

Behavioral Skills Development

Scheduling and Appointment Setting

Client Intakes

Safety and Risk Assessments

Eligibility Requirements

Case File Management

The Road Home

Housing Advocate // Salt Lake City, UT // January 2017 to Current Monitored and evaluated impact of social services on community. Administered and tracked client service payments.

Collaborated with various stakeholders to promote social services. Facilitated outreach activities to build community awareness. Cultivated and maintained relationships with community members to facilitate outreach activities. Facilitated communication between clients and other service providers. Help clients with their needs. (clothing, hygiene and etc.) working with a lot of deescalation.

BBSI Staffing

Customer Service Representative // Salt Lake City, UT // January 2007 to February 2021 Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Maintained up-to-date knowledge of product and service changes. Investigated and resolved accounting, service and delivery concerns. Handled customer inquiries and suggestions courteously and professionally. Followed up with customers about resolved issues to maintain high standards of customer service.

Trained new personnel regarding company operations, policies and services. Trained staff on operating procedures and company services. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Responded proactively and positively to rapid change Analyzed customer service trends to discover areas of opportunity and provide feedback to management

Tracked customer service cases and updated service software with customer information Reduced process inconsistencies and effectively trained team members on best practices and protocols

Calculated correct order totals, updated accounts, and maintained detailed records for inventory management

Implemented and developed customer service training processes ICU Medical

Machine Operator // Taylorsville, Utah // February 2006 to November 2010 Operated machining equipment safely with team of operators. Inspected products and machines to maintain quality and efficiency. Maintained equipment performance by lubricating and cleaning components. Updated daily production logs and informed management of production incidents or non-conformance issues.

Assembled products according to changing daily work orders and specific customer needs. Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Kept detailed production records and identified hold-ups. Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.

Complied with company and OSHA safety rules and regulations. Prepared reports and technical documentation of day-to-day production processes. Replenished materials and supplies as needed to maintain production. FranklinCovey

Forklift Operator // West Valley City, UT // November 2002 to August 2005 Drove equipment from one site to another to deliver tools and complete jobs. Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.

Coordinated team member movements based on current needs, avoiding safety concerns, or delays.

Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping. Weighed materials or products to record weight or other production data on tags or labels. Unloaded and stacked materials by raising and lowering lifting devices. Operated equipment safely and efficiently to prevent damage to items and avoid injuries. Mountainview Elementary School

Teacher // Popular Grove, Utah // August 2003 to June 2004 Participated in parent teacher conference to discuss developments of students and increase support.

Registered student progress and attendance on database to enable tracking history and maintain EDUCATION

LANGUAGES

accurate records.

Incorporated exciting and engaging activities to achieve student participation and hands-on learning.

Developed and implemented classroom routines to address varying student needs. Bachelor of Arts - Liberal Arts And General Studies Dine' College // Tsaile, AZ // May 2003

High School Diploma

San Juan High School // Blanding, UT // May 2001

navajo

Full Professional

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