Robert P. Brown

*** ******* **., *** ***

New Haven, Ct O6513

203-***-****

SUMMARY:

Retired Customer service, sales, and recruitment professional looking to re-enter the labor market possessing the following.

• Accomplished in prospecting for business, and customer service, by utilizing - telemarketing (inbound and outbound calls) and targeted training seminars.

• Developed and maintained client base ensuring set company goals, for client contact, monthly, and yearly revenue schedule.

• Managed a mixture of outbound and inbound activities with job responsibilities including sales, client development, customer service, and customer correspondence

• Extensive experience providing Full Lifecycle Recruiting, Business Development, and Recruiting Management locally and nationally.

• Worked directly with clients/representatives to establish recruiting requirements and identify their needs to present appropriately vetted candidates.

• Specialized in sourcing and qualifying active and passive technical professionals through the use of Advanced Boolean Searches, Social Media, Job Boards, User Groups, internal Applicant Tracking Systems, and Headhunting.

• Proficient in recruitment on union roles and reviewing union contracts.

• Ensured client satisfaction through regularly scheduled follow-up conversations, gaining feedback, and addressing any issues, if necessary.

• Guided and prepped candidates for phone, Skype, and in-person interviews.

EXPERIENCE

10/2021 - Present - Retired

10/2020 - 1020/21 - Unemployed - Covid

3/2019-10/2020 - Naturalawn of America- Windsor, CT)

Provided multiple lawn care and insect programs emphasizing the use of all-natural products to control tick, mosquito, mole, deer, and lawn pests

• Evaluated and recommended services that would be of benefit to the customer’s property.

10/2018- 3/2019 SYKES - Remote Customer Support

Received inbound calls and scheduled customers with the appropriate cruise line to meet their goals (service, quality, and price.)

Drove customer satisfaction through voice, chat, and/or email communications

Navigate through multiple systems and tools

Strong communication skills, with the ability to navigate between screens while assisting customers

Problem-solver with a can-do attitude

Enjoy working independently and with a team

4/2014-2/2018 - Perfect Fit Placement - Recruiter

• Carried out all aspects of the entire lifecycle, print, packaging, manufacturing, and automotive recruitment including sourcing for union and nonunion openings, screening, negotiating rates, scheduling interviews, negotiating offers, screening, and presenting potentially qualified candidates.

• Guided and prepped candidates for phone, Skype, and in-person interviews

• Extensive Applicant Tracking System, Advanced Boolean Searches, Indeed, Monster, and other job boards along with Social Media to source candidates

• Extensive use of Advanced Boolean Searches, Social Media, Job Boards, User Groups, internal Applicant Tracking Systems, and Headhunting to source candidates.

5/2012-2/2014 NaturaLawn of America - Stamford, CT - Sales Executive and Market Manager

• Managed a mix of inside inbound and outbound activities as well as outside sales and consulting field responsibilities, including sales, customer service, collections, and customer correspondence.

• Evaluated the condition of lawns and consulted with the client

• Outlined and established a comprehensive program based on client requirements.

• Developed pricing based on services and applications using a predetermined pricing matrix

10/2011-5/2012 Business and Legal Resources - Old Saybrook, CT-Sales Executive

• Provided consultative sales presentations on a web-based platform marketing web-based tools for HR, compensation, safety, and environmental compliance.

10/2009-10/2012 - Private Residence - Middletown, CT - Home Care

10/2006-10/2009 - Konica Minolta Business Solutions - Milford, CT

Strategic B2B Territory Manager

• Developed new client relationships maintained and expanded existing client base to ensure company goals, by meeting new client, and existing client contact metrics for monthly, quarterly, and yearly sales goals.

• Provided a cost analysis, and efficiency reports for client businesses to show ROI on Konica products and 3rd party solutions

• Developed and negotiated contracts for services, equipment, and software purchases based on Konica’s metrics.

10/2006-10/2009 - ShelterLogic LLC - Watertown, CT - Inside Sales

• Managed a mixture of outbound and inbound activities with job responsibilities which included Inside sales, outside commercial sales, corporate and government agencies,

Company trainer for clients (tractor supply) retail outlets.

• Managed and participated in trade shows, tent shows, and open houses locally and throughout the northeast to promote engineered fabric and portable temporary shelters

• Consulted with clients on proper building specifications and pricing for purchases of single and multiple structures.

1/1997-10/2004 - Trugreen/Chemlawn - Windsor Locks, CT - Inside and Outside Sales Executive (Residential and Commercial)

• Managed a mixture of outbound and inbound activities, responsibilities included Sales, CSR, Collections, and customer correspondence.

• Evaluated and recommended services that would be of benefit to the customer’s property. Including Lawn fertilization, aeration, seeding, and tree and shrub service.

• Consistently in the top 100 sales producers Nationwide, surpassing company sales and revenue goals

• Developed and monitored training programs, for new sales hires teaching consultative sales methods utilizing weed and tree identification.

1992 - 1996 Johnson & Wales University

Chef Manager (1/1994-12/1996)

• Responsible for food service practicum learning facility

• Educated and supervised 3 graduate fellows, 20 practicum undergraduates, and up to 50 student work-study, students

• Overseen food preparation, and purchasing thru the use of the internal supply chain as well as outside vendors

• Developed a new menu and began a catering service that supplied the university’s internal needs for catering needs

• Achieved a 30% profit for operations in a facility that traditionally incurred a 25% to 40% deficit at that facility.

(1992-1994) - Director of Student Residence

• Managed a facility that housed 250 students

• Member of the University Disciplinary Council

• Mediator for student housing conflicts

• Scheduled professional maintenance staff for year-round PMP

• Developed a summer student scholarship program

• Conducted end-of-year evaluations of overall building repair and upgrade needs

• Managed a staff of 1 assistant, 6 resident assistants, and 20 work-study students to meet student's living needs

EDUCATION

MBA International Business Administration

B.S. Marketing

A.O.S. Culinary Arts

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