Delois Daniels

Phone: 972-***-**** • E-Mail: adyryp@r.postjobfree.com

Address: *** * ******* ******, *****, tx 75098

Education

Washington Carver High School Chicago, IL

• Diploma

Work Experience

Apexus (a Vizient company) March 2023 -May 2023

340B Call Center Specialist x2

• 340B Drug Pricing Program

• Inbound/outbound calls and chat support

• Utilized Salesforce, HRSA/OPA website

• Forwarded issue's to HRSA for clarification

TALENT Software Services, Inc./Gateway Health June 2022 – August 2022

Case Management Coordinator

• Mediated between members, providers, community centers and the organization

• Provided the target population basic health literacy and linkage to community resources

• Advocated for the target population by assisting with healthcare system navigation

• Coordinated access to preventive health, maternity, care transitions, and chronic condition initiatives for target population

• Provided basic customer service

Orthonet/United Healthcare August 2021– December 2021

Customer Service Representative

• Engaged in claim receipt processes

• Engaged in claim tracking processes

• Completed medical record requests from medical professionals

• Completed medical record research utilizing client systems

• Engaged in decision communication functions

• Produced and maintained accuracy of standards across all functions

• Assisted in resolving provider claim disputes and inquiries through various modalities, including mail, fax, or telephone

• Interacted with the Medical Services Department

Act Advanced Call Center Technologies December 2020 - August 2021

Call Center Representative

• Received inbound calls

• Assisted customers with banking with balances

• Assisted with billing inquiries and transactions

• Conducted website troubleshooting

• Provided Customer care and retention services

• Assisted with customer acquisitions

• Provided fraud and dispute management

Skills

Summary: A detail-oriented individual seeking Billing Specialist or Credit Card Customer Services Specialist position with a company to provide outstanding service in accounts receivable.

• Microsoft: Word, Excel, Outlook, PowerPoint Optum KS Focus FCR Unified

• Med Compass Patient Plus VMWare Script Med 4 Cintrix Gateway

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