JESSIE L. BAKER

***** * **** ****** ******** Park, KS 66214

913-***-****, adyryn@r.postjobfree.com

PROFESSIONAL OBJECTIVE

A position within the sales industry that allows for the utilization of knowledge gained through past experiences to assist in meeting organizational revenue goals and professional growth.

WORK EXPERIENCE

Yellow Logistics(YRC/Yellow)

Intermodal Operations/Pricing Analyst Leawood, KS Dec 2020-Aug 2023

Maintain and expand existing book of Business for intermodal/port customer base

Maintain 80% retention rate for existing customers

Work closely with inside/outside sales reps as well as WFH agents to efficiently take care of customers

Find, set up, negotiate(terms, tariffs, pricing), and maintain drayage Carrier base

Provide high-quality customer service via all communication channels

Quote all RFQ’s, negotiate rates with customers, send all necessary paperwork, and track/trace shipments from beginning to end

YRC(Yellow)

Operations Support Specialist Leawood, KS May 2020 – Dec 2020

Audit Driver Logs for Hours of Service per the Federal Motor Carrier Safety Administration laws

Provide high-quality customer service via all communication channels

Communicate terminal managers to ensure compliance with Federal Motor Carrier Safety Administration laws

Achieved KPI metrics at 100% daily throughout tenure

Wagner Logistics Kansas City, MO July 2017 – March 2020

Key Account Executive

Maintain existing book of Business while creating new Customers in defined territory

Ensure proper Customer Service with all clients by effectively covering, dispatching, tracking, and all other necessary aspects of Business

Maintain 2 largest Customers accounts while maintaing 98.9% on time delivery goals

Adesa Auto Auction Belton, MO Dec 2014 – June 2017

Dealer Relations and Sales

Maintain new customers in defined territory with a retention rate of 90%

Work closely with outside sales team to coordinate and efficiently take care of customers

Call, email, and text customers on upcoming sales, promotions, and events

Ensure sales goal is met 11 out of 12 calendar months while growing customer base @ 6% per year

Freight Quote Kansas City, MO Jan 2014 – Dec 2014

Account Executive

Obtained new business through social media and outbound phone sales

Sold, covered, dispatched, and tracked all shipments to ensure proper customer service to my customers

Completed all paperwork, collections, front office work to ensure sale was processed correctly and paid out

Recognized for having a 75% coverage rate during entire tenure in sales

Thermo Interactive Kansas City, MO Jan 2013 – Dec 2013

Executive Consultant

Obtained new business through social media, outbound phone sales, and industry trade shows in Canada and United States

Worked with C-Level Executives to help develop marketing plans to help drive in students to their schools

Created RFP’s for high level executives (IT, Marketing, Sales, and Engineering)

Successfully developed company’s book of business to be profitable Q1-Q3, 2013

SEI Security Kansas City, KS Feb 2012 – Dec 2012

Residential Sales Consultant

Aggressively obtained new business through networking and marketing to new customers

Trained new personnel on business practices, product offerings, and organizational goals

Collaborated with Sales Associates to ensure customer needs were met

Assisted Sales Manager with daily operational tasks

Created RFP’s for small business and large commercial fire projects

Landed one of company’s largest customers in Kansas City area resulting in $100,000 worth of additional revenue

Deluxe Corp Overland Park, KS March 2011 – Dec 2011

Small Business Development Sales Manager

Responsible for 20-person sales team, with a monthly budget of $250,000

Provided training on internal and external sales systems and processes

Created unique incentive plans to motivate sales team to meet and exceed budget

Appointed to train, sell, and maintain new product developed by Deluxe (Websites with SEM and SEO)

Deluxe Corp Overland Park, KS Jan 2009 – March 2011

Small Business Development Sales Representative

Appointed to the corporations first test group for outbound Small Business Development sales – SEM and SEO campaigns

Implemented personal sales tools and knowledge to help grow sales and meet revenue goals

Trained peers and new hires on overall sales philosophy

ADT/Protection One Dealer Overland Park, KS Oct 2007 – Jan 2009

Sales

Sold Small business Commercial and residential security and fire alarms

Collaborated with companies to insure job has been installed and maintained properly

Created RFP’s for large commercial fire projects and sprinkler systems

CEI Alarm Reno, NV July 2006 – Sept 2007

Assistant Sales Manager

Trained new personnel on business practices product offerings and organizational goals

Provided ongoing education to ensure customer needs were met

Assisted Sales Manager with daily operational tasks

Created and maintained RFP’s for all sales reps and assisted in presentation to C-level executives

Bakers Florist Mission, KS Aug 1997 – April 2010

Business Manager

Assisted owner with retail sales counter, phone and internet potential sales

Handled all daily operations – Cash Flow A/R A/P Payroll Inventory and Scheduling

Ordered all materials and inventory on a weekly basis

EDUCATION

Avila University Kansas City, Missouri In Progress

Bachelor in Business Admin

DeVry University Kansas City, Missouri 2001-2003

Warrensburg Vocational - Technical School Warrensburg, Missouri 2000-2001

Areas Studied: Technology Information Management & Computer Information Systems

Holden High School Holden, Missouri Graduated 2001

COMPUTER SKILLS

Microsoft Office Programs (Word, Excel, PowerPoint)

Microsoft Windows Programs

Basic Programming Languages (C-Basic, Java)

Quickbooks

Lotus Notes

Proficient with Salesforce.com – On sales side, and management side

AWARDS

Most Sales and Revenue - Deluxe Corp - Q1 2009 through Q4 2010

Recipient of most sales incentives – Deluxe Corp – Q1 2009 through Q4 2010

Most Sales and Revenue as manager – Deluxe Corp Q1 2011 through Q3 2011

Deluxe United Way committee 2010-2011

First 10k made with new Deluxe developed product 2011

ONGOING TRAINING

Management & Leadership Skills for First-Time Supervisors & Managers

Managing Multiple Priorities and Projects

Communicating with Tact and Skill for Managers and Supervisors

Business Writing & Grammar Skills

How to Handle Conflict and Confrontation

The Ultimate Supervisor’s Workshop

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