OLECIA LEANDER-WEBB

**** **** ***** **** *** ****

Antioch, TN 37013

615-***-****

adyryl@r.postjobfree.com

Professional Summary

Dedicated, organized and focused professional who excels at prioritizing responsibilities while completing multiple tasks simultaneously. Specializes in process improvement, administrative support, account management and customer service.

Areas of Expertise

Microsoft Office, Excel, PowerPoint, Email, Fax, Scanning, multi-phone system

McKesson EMR

Patient Scheduling/Operational Accounting

Medical Terminology & Patient Confidentiality

Written and Verbal Communication

Data Entry

Professional Experience

Department of Veterans Affairs – Tennessee Valley Healthcare System – Alvin C. York Campus 3400 Lebanon Pike, Murfreesboro, TN 37129

Advanced Medical Support Assistant – GS 6 Step 2

~ Federal Job ~

September 2018 to present

Supervisor: Henritta Jones-Puckett

615-***-****

• Constantly practices the VA’s Core Value – ICARE.

• Assist with basic screenings questions from any person entering the VA facility.

• Presents self in a professional manner with a positive attitude.

• Provides excellent quality care and customer service skills to exceed customers’ expectations.

• Handles feedback and accepts constructive criticism well.

• Personable, persuasive, and communicates effectively both verbally and writing in a tactful, courteous, respectful and professional manner.

• Assisted HIMS (Health Information Management System) scan, date, sort and place bar-code pages prior to documents to be batch scanned in April 2020.

• Voluntarily worked on RTCs and consults to reduce backlog.

• Voluntarily trained on Beneficiary Travel Pay Training and worked to reduce backlog for C&P Travel Pay (09/2019), and Kiosk vouchers for both NA and ACY during the 1st quarter of 2020 thru eligibility determination and voucher payment preparation. Olecia Leander-Webb Page 2

• Performs scheduling functions utilizing Vista Gui, Vista and CPRS - Computerized Patient Record System programs to ensure all physician orders for lab, x-ray, specialty exams and return appointments are scheduled appropriately.

• Manages telephone calls and routing to appropriate staff, directs patients to correct area of appointment, does appointment grouping and coordination of availability and other related matters with care team and ensures pending medical RTCs and consults are all scheduled in compliance with established processes and policies.

• Advanced knowledge of medical terminology utilized by clinicians as related to the care.

• Consistently communicates and interacts effectively and efficiently and provides internal and external customers (patient, interdisciplinary model teams, VA medical centers, and other agencies) consistent information per established policies and procedures in a tactful, courteous, respectful and professional manner both verbally and in writing.

• Ensures confidential and sensitive data is protected and secured.

• Participates in team meetings and provides input in problem solving, share information and collaborating with the interdisciplinary coordinated care delivery model teams to assure continuity of care.

• Responsible for weekly monitoring and corrective actions of duplicate provider appointments, scheduling errors and recall program follow-up.

• Evaluated requests for release of information, obtained proper authorization for clearance for sensitive information

• Scheduled and coordinated appointments for patients with various clinics, ensured all treatment requested by the physician has been scheduled

• Operates computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records and scheduling systems while monitoring patient demographics updates with Vista and Vetlink software thru preregistration.

Comdata@Fleetcor

3325 Perimeter Hill Dr., Nashville, TN 37211

Account Specialist

July 2015 to October 2018

• Researches claim denials and ensures corrected claims are resubmitted to payor

• Receives appeals/reconsiderations for incorrectly processed claims

• Identifies billing issues from denials

• Updates customer account record to indicate actions taken on claims

• Reviews and processes explanation of benefits statements for accuracy.

• Reports recurring account discrepancies and works with team to resolve.

• Reconciles account deposits of payments & entered into the financial system

• Enters adjustments submitted in an accurate and timely manner.

• Resolve posted complaints from Better Business Bureau & Attorney General, and all Social media outlets

• Create PowerPoint and Excel presentation for account statistics and business development Olecia Leander-Webb Page 3

Nordstrom Rack

Livingston, NJ

Assistant Manager

June 2013 to July 2015

• Handled payroll, employee scheduling, and bookkeeping functions.

• Scheduled, trained, and coached employees to maximize performance in customer service, revenue generation, and daily tasks such as stocking and receipt tracking.

• Increased customer satisfaction and bottom-line revenue by expanding product lines, offering special promotions and building excellent customer rapport.

• Created sales reports, markdowns/ mark ups, lost and stolen items. Education

Bachelor of Science in Nursing

Kaplan University

Attended from May 2018 to April 2020

Completed 6 credits

Certified Nursing Degree (CNA)

Nashville Community College

August 2009 to May 2010

References

Latoya Harris

Advanced Medical Support Assistant - Neurology

VA Tennessee Valley Healthcare System – Nashville Campus 1310 24th Ave S

Nashville, TN 37212

Tel. No.: 615-***-****

Beonca Shute

Customer Care Specialist

Lifestation

Tel. No.: 973-***-****

Kion Davidson

Comdata @ Fleetcor

Corporate Payments

Tel. No.: 615-***-****

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