Business Consultant (MBA)

STEVEN P. HEISLER, MBA

*** **** **** ******, **** Park, New York 11729

516-***-**** EMAIL: adyrw3@r.postjobfree.com

WORK EXPERIENCE:

Self Employed, New York, NY January 2014 - Present

Business Consultant

Growth, Retention, Recruiting & Operations:

oNew York Life Insurance Company

oThe Patriot Group

oMedical Reimbursement Professionals

Remote Project Manager:

oUsing PM tools – Adjust operations for client facilities (40+ offices)

oImplemented CCM & TOC in 25 PCP offices

oWork with CMS on their needs regarding documentation for the offices

oWeekly status updates with client executives to discuss potential issues and progress

oAdjust the project based on leadership’s expectation

oGrowth: Opened 13 physician offices (filed for TIN, Medicare #, credentialing, etc.)

oCreate financial forecasting and reporting that I present to client stakeholders

Sports Medicine at Chelsea, Manhattan, NY May 2020 – September 2021

Practice Manager

Situated the clinical and administrative staff while delegating work

Created weekly and monthly reporting and presented recommendations to Partners Meetings

Stayed informed with CMS weekly changes through COVID

Worked with Medicare personnel to ensure the office was compliant

Finances

oIncreased monthly revenue from start to finish by 120% (relationships built with vendors)

oCreated an in-house billing and cross training authorization specialists saving 34k a year

Practice Management of America, Inc., Commack, NY June 2016 – June 2017

Special Projects Manager/Director of Development

Developed business plans and profit-loss statements for various healthcare facilities including surgical centers, urgent care centers, and radiology departments.

Expertise in New York State laws and regulations such as Article 28, OSHA, JACHO, and CMS.

Successfully implemented new machinery in Surgi-Center based on projections formed with profit-loss analysis.

Managed special projects involving ambulatory surgery centers, urgent care centers, and private practice physician offices.

Directed the development of new physician offices in interventional cardiology, primary care, OB/GYN, and radiology fields.

Negotiated with insurance companies, malpractice insurance providers, vendors, and other stakeholders to increase revenue.

IPA of Nassau/Suffolk Counties, Inc., Commack, NY December 2014 – June 2017

Physician Membership Administrator

Collaborated in strategic planning for forecasting Ambulatory Surgical Centers, Urgent Care's, Physicians, and Hospitals

Engaged with 2,400 independent physicians' leaders and C-Level Executives to develop effective strategies

Efficiently managed remote operations, workflow, and processes for over 200 physicians and their managers

Oversaw various medical specialties including PCP, OB/GYN, Radiology, Cardiology, Gastroenterology (GI), Orthopedics, etc.

Played a key leadership role in establishing a Managed Service Organization (MSO)

STEVEN P. HEISLER, MBA

157 West 19th Street, Deer Park, New York 11729

516-***-**** EMAIL: adyrw3@r.postjobfree.com

North Shore Surgi-Center, Smithtown, NY December 2014 – May 2016

Healthcare Consultant

oCreate Profit & Loss statements to track finances

oManage the operations for the center remotely

oWorked with surgeons: billing, equipment, time management, etc.

oSuggested ideas with executives and manage the changes

Ocean Family Medicine, LLC, Bay Shore, NY

Administrator/Manager January 2014 – June 2017

Restructured contracts which led to increasing revenue and decreasing expenses

oCreating relationships with third party vendors and negotiating

Learned Medicare & Medicaid Programs

oInstalled: Transition of Care (TOC), Chronic Care Management (CCM), etc.

Develop Budgets, Controlling Expenses, Marketing, Promoting, Operations

Conspired clinically with Physician Office, Hospital, ASC, and Skilled Nursing Home

Remotely strategize and execute business ideas to elevate productivity and amplify revenue

Collaborated with Hospital BOD executives, SNF BOD meetings

Coordinated and led Suffolk County PCP Coalition (20+ physician owners)

Organized the company, set deadlines, tracked progress, and transitioned into a Patient Centered Medical Home (PCMH)

ProHEALTH Care Associates LLP, Lake Success, NY July 2012 – January 2014

Electronic Medical Records (EMR) Trainer & Support

Strategically managed medical offices and personnel to ensure efficient information collection.

Successfully implemented changes with various insurers including Medicare, Aetna, BCBS, CMS, UHC, etc.

Identified gaps in patient care for completed tests, such as incomplete mammograms for women 65+.

Led a team through a month-long process to implement changes across all medical offices.

Provided personalized physician training to optimize workflow and productivity.

Utilized project management techniques to lead meetings and forecast software modifications.

STEVEN P. HEISLER, MBA

157 West 19th Street, Deer Park, New York 11729

516-***-**** EMAIL: adyrw3@r.postjobfree.com

INTERNSHIP/MEMBERSHIP:

Economic Opportunity Council (EOC) of Suffolk, Inc. September 2011 – January 2012

Healthcare Consultant

Analyze current programs offered by EOC

Directed projects financial budgeting of each program and cost-effectiveness

Electronic Medical Records Committee, Southside Hospital September 2011 – August 2012

Committee Member

Assist on transitioning the hospital to electronic medical records

Suffolk Community Council/United Way January 2010 – June 2010

Client Advocate, Intern

Facilitate “Network of Women with Disabilities” meetings accessible

Built relationships with hospital administration for client advocacy

EDUCATION:

Masters of Business Administration (MBA) in Healthcare Management September 2010 - May 2012

Dowling College, Oakdale, New York

Bachelor of Science in Professional Communications September 2006 - May 2010

Farmingdale State College, Farmingdale, New York

Associate of Arts in Liberal Arts and Science September 2006 - May 2008

Farmingdale State College, Farmingdale, New York

LICENSE/CERTIFICATION:

Fundamentals of Agile Project Management October 2022

Project Management Institute (PMI)

Fundamentals of Waterfall Project Management October 2022

Project Management Institute (PMI)

SKILLS:

Operations Remote Skills Attention to detail

Analytical Leadership Adaptability

Project Management Excel Scheduling

Time Management Financially Analytical Diligent

Negotiation Microsoft PowerPoint Delegation

Verbal Communication Microsoft SharePoint Microsoft Excel

Healthcare Management Strategic Planning Microsoft Word

Written Communication JIRA Project Manager Tools

Prioritization Organization Conflict Resolution

Assertive Problem Solving Business savvy

Timely Change Management Clinician Support

Agile Methodology Waterfall Methodology

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