Customer Service Sales Manager

Professional Summary Talented District Sales Manager with expert team leadership, planning and organizational skills built during a successful career. Able to smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities with results-driven approach.

Skills Sales Leadership Strategic Planning

Sales Expertise Workflow Planning

Territory Management Asset Protection

Product and Service Skills Policy and Procedure Modification

Problem Solving Document Control

Business Administration Business Development and Planning

College Southern New Hampshire University – Business Management

Work History Administrative Manager 08/2018 to CURRENT

First Lutheran Church Paola, KS

·maintain social media and web presence

·coordinate and prepare church communications, advertisements, news releases

·prepare, schedule, and communicate via congregational emails

·answer phones, maintain a visible office presence

·prepare all Sunday service materials, including print and digital materials

·coordinate pastor’s schedule, meetings, conferences, visits, baptisms, weddings

·prepare materials for meetings, events, programs, etc.

·communicate necessary information to and for Pastor

·make arrangements and phone calls, run errands

·provide general assistance in all preparations for Pastoral Ministry

·maintain church calendar and volunteer schedules

·order supplies

·monitor membership and financial records

·engage, equip, and enable office volunteers ensuring office is properly staffed during all office hours

·prepare reports as requested

District Sales Manager 07/2010 to 08/2018

Hibbett Sporting Goods Inc.

·establish and maintain sales goals

·coordinate and prepare store managers, assistant managers, for all sales trends

·prepare, schedule, and communicate via emails to all staff and corporate office

·answer phones for assistance, maintain a visible presence of stores

·prepare all asset protection meeting materials, including print and digital materials

·coordinate schedule, meetings, conferences, visits, and training

·prepare materials for meetings, events, programs, etc.

·communicate necessary information to and for corporate home office

·make arrangements and phone calls, run errands, in the most efficient manger

·provide general assistance in all preparations for regional assistant managers

·maintain work calendar and store manager schedules

·order supplies

·monitor customer service and financial trends

·engage, equip, and enable new recruits ensuring all stores are properly staffed during all store hours

·prepare reports as requested

·prepare stores for annual or semiannual inventories

·conduct annual reviews

·follow up or counsel employees for disciplinary measures

·handle customer concerns

·effectively run new store openings with full setup

·effectively close underperforming stores

First Assistant Manager 09/2003 to 07/2010

Maurices York, PA

·Demonstrate leadership qualities to supervise and guide project team members.

·Assign work assignments and schedule for employees.

·Assist in recruiting and training employees in their job responsibilities.

·Monitor and control expenses within the allotted budget.

·Maintain product quality standards and customer service regulations.

·Analyze profits and losses and provide recommendations.

·Create positive, strong and safe working environment for employees.

·Assist in developing business plans to achieve company goals.

·Administer everyday activities of team members.

·Address customer issues promptly and ensure highest quality customer service.

·Achieve operational integrity and quality among various teams.

·Assist in payroll processing for employees.

·Develop and maintain employee disciplinary measures.

Surrey Vacation Resorts 05/2000 to 06/2002

Springfield, MO

·Cold calling people using a given phone directory to sell products or solicit donations

·Answering incoming calls from prospective customers Assist in recruiting and training employees in their job responsibilities.

·Using scripts to provide information about product’s features, prices etc. and present their benefits Maintain product quality standards and customer service regulations.

Additional Achievements Sales Awards for item increase

Sales Volume Award

Employee of the year

Professional References First Lutheran Church

Pastor Mark Croucher 816-***-****

Relationship: Supervisor

Hibbett Sporting Good Inc.

Toby Darnell 205-***-****

Relationship: Supervisor

Jason Glenn 573-***-****

Relationship: Supervisor

Before Promotion to District Sales Manager

Maurices

Tricia Manspeaker

Relationship: Supervisor 717-***-****

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