Customer Service Call Center

Core Competencies

·Interpersonal Awareness

·Critical Thinking

·Administrative Skills

·Lead Customer Service

·Multitasking

·Insurance Claims

·Clerical Skills

·Call Center Experience

·HIPAA Compliance Trained

·Accounts Receivable

Leadership

Professional Experience

Northside Hospital February 2020– Current

Atlanta, GA

Scheduler II Clinical Coordinator

·Responded to more than 50 patients' inquiries daily in a timely and courteous manner.

·Arranged financial agreements and scheduled Rehab treatments for patients.

·Trained more than three employees to become Schedulers.

·Incorporated and implemented HIPAA safety laws and regulations.

Kaiser Permanente Call Center January 2013– January 2020

Atlanta, GA

Medicare Enrollment Specialist

·Implemented changes to the practice, increasing growth year-to-year by 17%.

·Managed customer relations with clients to maintain and improve patients ‘satisfaction.

·Managed accounts receivables by focusing on minimizing the aging of account receivables due from patients, and insurance companies.

·Performed data entry, managed heavy workflow in a high quality call center.

·Answered inbound phone calls and assist customers with Medicare and Medicaid policies.

Verizon Wireless September 2005 – December 2012

Cordele, GA

Lead Customer Service Representative

·Managed daily scheduling for dentist and hygienist.

·Enabled a 15% increase in repeat customers.

·Contacted more than 50 customers’ daily to configure finances and updated customer database.

·Managed accounts receivables by focusing on customer accounts, major large corporations, and insurance claims.

Certification Customer Service Specialist

Education South Georgia Technical College, 2003-2004

Brendrea S. Chambliss

Atlanta, GA 30346

678-***-****

*****************@*****.***

Contact this candidate