Lydia A. Santin

*** ****** ****** ********* ** **551 925-***-**** adyrva@r.postjobfree.com

Objective

Utilize my financial, management and sales experience, which can lead to progressively responsible positions.

Experience

Poppy Bank, AVP Branch Manager-

August 3, 2020, to Present

Implement sales and promotional programs with creativity and energy such that goals are achieved and quality standards are met or exceeded.

Facilitate integrated delivery of financial services and products, including customized lending, cash management

Responsible for the growth activity of the branch (i.e., consumer, and business) expectation of daily/weekly growth activities to take place

Manage the selection, placement, performance, development, promotion, and termination of associates.

Coach and mentor, all Associates in learning the skills required for their level of role, including technical expertise of consumer and small business lending

Ensure operational efficiency, compliance and quality standards are met.

Responsible for all aspects of branch security in accordance with Poppy Bank's security policy.

Responsible for positive community relations in the market area.

Demonstrate compliance with all bank regulations that apply to my position and keep up to date on regulation changes.

Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other regulations

Active with many Nonprofit Organizations:

Tri Valley Haven Board of Director

Tri-Valley Executives Association Member and Board Member

Soroptimist of the Tri Valley Board Vice President

Pleasanton Chamber Ambassador Committee

Tri Valley Nonprofit Alliance-Power of Giving Committee Member

Manager, Executive VP, Chabot FCU

November 2018-present

Responsible for the implementation of new projects from inception to completion; including but not limited to; the creation of procedures and staff training, (Ex.: Originate project, Ascensus project, Mobiliti project, eNotices, etc.)

Daily reconciliation of multiple GL accounts.

Creation of all daily, monthly task procedures.

Responsible for personnel management including, hiring, training and development of staff. Providing on going coaching and feedback during weekly one on one and team group meetings.

Compliance officer. Ensure that credit union policies are adhered to. Ensure that all staff completes required BSA training.

Create office policy.

Participate as coverage during staff absences.

Branch Manager, OE Federal Credit Union, Pleasanton

June 2014-November 2018

Responsible for personnel management including hiring, training, and development of staff. Responsible for employee evaluations; making recommendations regarding promotion, discipline, and discharge to Regional Manager. Provide coaching and feedback during weekly one on one team and group team meetings. Keep branch staff apprised of goal status.

Oversee the branch’s products and services sales efforts against established goals. Support branch staff in their sales efforts.

Assist customers with account transactions, loan originations and account opening. Cover the teller line as needed

Prepare DMV forms, documents, and DMV letters for staff

Provide a superior Member experience every time; exceed expectation.

Follow established BSA, OFAC and all other regulatory compliance policies and procedures

Responsible for CTR reporting for all Branches

Responsible for clean/clear annual branch audit

Strong knowledge of all credit union products and services

Strong leadership. Provide constant motivation and support to team members.

Provide notary service for Members

Accounting Department Sales Support, DMG North, Castro Valley

March 2013 to June 2014

Liaison between sales force and accounting department

Responsible for collecting on past due invoices

Generate invoicing for projects as product shipped

Data input-job set up

Project management

Department Manager, Dept. of Education/Dept of the Treasury-Performant Financial Corp, Livermore CA

June 2010 to March 2013

Manage a staff of six team members; prepare annual reviews

Responsible for training and implementation of coaching and feed back

Assign duties to staff to ensure timely completion of daily tasks and projects

Ensure all aspects of compliance in respect to FDCPA and CRA regulations are adhered to.

Date entry and review of all scanned items to ensure completion and accuracy in accordance with compliance regulations.

Sort incoming documentation and determine importance

Act as liaison between departments and upper management; keep management apprised of all pertinent issues

Responsible for determining cost and time saving shortcuts

Preparation of Month End Reporting for the Dept of Education

Assistant Branch Manager-BBVA Compass Bank, Livermore

December 2008 to June 2010

Develop business and personal banking relationships.

Open New Accounts-DDA, Savings, IRA, Business

Outside Sales calls

Community Involvement, i.e., Livermore Chamber Ambassador, City of Livermore Human Services Commissioner-2009 Vice Chair, Livermore Lead Finders, Livermore Marketing Association

Process loan requests (Consumer and Business Products)

Relationship Manager-Willow Ridge Capital Advisors-Pleasanton CA

June 2008 to December 2008

Develop client relationships.

Outside prospecting

Maintain, monitor, and retain client base

Community involvement (Rotary, Livermore Chamber of Commerce, City of Livermore Human Services Commissioner

Vice President- Summit Bank, Oakland CA

September 2004-January 2005

Develop deposit and loan base

Acquire location and hire support staff

Outside prospecting

Administer, monitor, and retain a portfolio of Business banking relationships

Community involvement (Rotary, Livermore Chamber, Livermore Downtown Assoc.)

Responsible for developing new Business Relationships to achieve banks’ overall growth goals

AVP/Branch Manager

January 1999-August 2004 Bank of Walnut Creek, Livermore CA

Responsible for retention of existing client base

Outside prospect calling to obtain growth goals

Community involvement (Rotary, Livermore Chamber, Livermore Downtown Assoc.)

Maintain individual portfolio; responsible for collecting on delinquent accounts and maintaining a healthy portfolio

Insure first rate customer service

Production of new business and increase business from existing accounts

Supervise a staff of six. Responsible for annual reviews, coaching and feedback

Cross sell bank services and products

Approve or decline credit request within authority

Execution of legal documentation, ensuring that all compliance requirements are met and perfection of security interest in collateral

Continue awareness of current lending methods and techniques

Realtor

1993-1999 Eagle Ridge Properties Livermore, CA 94550

Residential resale and new home sales

Contract execution

Develop client base

Marketing and prospecting

Secure real estate loans

Supervise escrow process

Operations Officer

1988-1993 Wells Fargo Bank, Livermore CA 94550

Responsible for hiring and firing of operations staff

Cross sale of Products and Services

Develop and maintain customer relationships

Evaluate and review Operations staff

Responsible for all aspects of operations

Education

Amador Valley High School, Pleasanton CA 94566

High School Diploma

General Education, Foreign language

Junior Varsity Swim Team

ROP Beautician training

Professional

Licenses:

Notary Republic

References

References are available on request.

Contact this candidate