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Customer Service Front Desk

Location:
Brooklyn, NY
Posted:
August 07, 2023

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Resume:

Tara Tisch-Wallace

HEALTH & WELLNESS ENTERTAINMENT & PRODUCTION PR

Brooklyn, NY

301-***-****

adyrtt@r.postjobfree.com

EXPERIENCE

AKT, New York, NY — Studio Coordinator (part-time) JUNE 2023 - PRESENT

-Prep and clean studios for fitness classes.

- Sell class packages and memberships.

-Communicate with trainers and staff regarding classes, special events, and member relations.

-Welcome guests and build meaningful relationships with clients for member retention.

-Cold call and email new leads for membership sales and promotions. Pvolve, New York, NY — Sales Associate (part-time) MAY 2023 - PRESENT

-Prep and clean studios for fitness classes.

- Sell class packages and memberships.

-Communicate with trainers and staff regarding classes, special events, and member relations.

-Welcome guests and build meaningful relationships with clients for member retention.

-Cold call and email new leads for membership sales and promotions. SWERVE Fitness, New York, NY — Production Coordinator

(part-time)

JULY 2022 - MARCH 2023

-Prep studio and live streaming monitors.

-Communicate with trainers and production during live-streaming classes to ensure success.

-Monitor classes for performance, programming, and technical issues in real-time.

Choosing Therapy, Remote — Community

Engagement/Product Manager (PR + SEO)

NOVEMBER 2021 - MARCH 2023

-Promote website and directory via outreach, partnerships, and link CERTIFICATIONS

Reiki Level One

EDUCATION

University of Illinois at

Chicago

BFA 2012

Theater Performance

SKILLS

85 WPM

Microsoft Office

Google Suite

Outlook

MINDBODY

ClubReady

Marianatek

Brandbot

Hubspot

Monday.com

MozBar/SEO

Social Media

building.

-Pitch sources to journalists for mental health stories and upcoming articles for major online publications using HAROs, Qwoted, LinkedIN, Twitter, etc.

-Build meaningful relationships with journalists and writers.

- Collaborate with the SEO team and create strategies to develop EAT and website authority, including creating weekly newsletters and outreach.

- Share mental health stories on social media platforms and promote Choosing Therapy content.

- Organize database and create efficient internal systems to streamline efficiency for PR, SEO, and Editorial teams, including but not limited to creating video tutorials, guidelines, and spreadsheets.

- Build focused media lists for outreach and track published links. Strohl & Associates, New York, NY — Executive Assistant & PR Associate

APRIL 2019 - JANUARY 2022

- Develop and implement workflow strategies for internal organization and client management.

- Edit and organize press releases and kits for awards and events coverage.

- Collaborate with IT to resolve technical issues in real-time and track fixes to ensure successful daily ops.

- Manage email correspondence with clients, publications, editors, and industry executives.

- Pitch clients and manage application process for editorial features, projects, events, and other exposure opportunities including continuous follow-up for development.

- Maintain processes and workflow, product and project inventory, and sensitive client information and contracts.

- Manage and process all bookkeeping and client billing for the company.

- Resolve and create easy-reference solutions for day-to-day technical and operational issues.

Exhale Spa, New York, NY — Assistant Spa Manager

OCTOBER 2018 - APRIL 2019

- Supervise front desk staff daily ops but not limited to sales coaching, time management, class, and spa scheduling, and client conflict resolution.

- Program lead and educate clients on new rewards campaigns for a studio location, including identifying new issues and reporting them.

- Manage staff scheduling, payroll, budget, hiring, and staff training.

- Forecast daily goals, enter fiscal data, and calculate and review daily sales trends and revenue.

- Coordinate guest-appreciation events with the front desk and management to develop member retention and business partner relationships.

- Sell fitness packages, services, and products using MINDBODY software. Moog Fest, Durham, North Carolina — Assistant to Gotye, Instrument Specialist Assistant

MAY - JUNE 2017

- Coordinate talent & production itinerary.

- Manage maintenance & safety transport of specialized & delicate historical instruments to and from locations.

- Organize & sell talent merchandise, including vintage educational materials.

- Execute production & personal tasks for talent.

SPARKS Group, Rockville, MD — Staffing Supervisor

SEPTEMBER 2015 - JULY 2016

- Manage full life-cycle recruiting, interview preparation, and hiring of staff.

- Conduct high-volume telephone and in-person interviews utilizing behavior-based interview questions to ensure a compatible partnership between both client and candidate.

- Communicate with clients to ensure the highest level of service in placement decisions.

- Complete thorough screening, documentation, and reference checking of all field employees prior to placement decisions in order to comply with client requirements.

- Plan and attend client meetings, lunches, and events in order to grow business relationships and meet customer service expectations. Equinox Fitness Clubs, Chicago, IL — Front Desk Agent MARCH 2014 - SEPTEMBER 2014

- Welcome members and guests to the facility and provide studio tours.

- Interface high-volume phone calls between guests and staff.

- Schedule appointments and updated members’ profiles in the database.

- Calculate and maintain product inventory.

- Sell fitness packages, services, and products using the point-of-sale system.

Seadog Entertainment Cruises, Chicago, IL — Sales

Supervisor

APRIL 2012 - OCTOBER 2013

HIRED AS DECKHAND 2009 - 2012

- Forecast daily goals, enter fiscal data, calculate and review daily sales trends and revenue.

- Collaborate with the marine crew to ensure safe operations.

- Provide tour details and guest services for passengers of Seadog and visitors of Navy Pier.

- Sell tickets using the point-of-sale system and resolve any scheduling issues.

References:

Madison Krause [P.volve]: 973-***-****

Laison Dunnavant [Swerve Fitness]: 703-***-****

Julie Ann Earls [P.volve, Exhale Spa]: 201-***-**** Briana Butler [AKT, Exhale Spa]: 443-***-****

Lora (Beth) Bovie [Choosing Therapy] : 772-***-**** Heather McKinney [Seadog] : 214-***-****



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