MARTIN R. ARIZA

**** * **** **

Santa Ana, CA ***04

(Cell) 714-***-****

adyrrc@r.postjobfree.com

OBJECTIVE

JR System Admin, Help Desk II/III, Help Desk Lead/Supervisor

SUMMARY

●A+ Certified

●Windows 7, Windows 10, Server 2016, Hyper-V, Office O365

●Certificate of Accomplishment for CCNA & CompTia (College)

●Active Directory, Rapid Recovery, Splunk, KACE, DDP

●Over 12 years using Remedy, Service Desk, and JIRA

●Gov. Secret Clearance (Inactive)

●Bilingual, Fluent in English and Spanish (studying German)

●20 Years experience in the IT field

●US Citizen

●Honorable Discharge from the US Air Force

QUALIFICATIONS

●Administration of Local Area Network accounts, e-mail accounts, file security permissions, and internet system settings

●Experienced Remote Networking with Cisco, and Citrix Applications

●Telecom; setup voicemail accounts, experienced with Avaya phone switch

●Security Monitor for organizations. Enforce policies for the protection of classified systems

●College Level Courses: Security +, Network +, Intro to VMware, Linux, CCNA, Cisco ASA.

PROFESSIONAL EXPERIENCE

Robert Half/ Consolidated Aerospace Manufacturing/ Aerofit (Contract)

04/23 – Current

●Local tech support for two sites

Summit Interconnect, Orange County (Permanent)

01/22 - 03/23

●Admin level privileges for DUO FED, 8x8, Active Directory, Domain, KACE, KnowBe4, AntiVirus, VPN, Office 365, ProCIM, Backups, Brivo Badge System, Synology, Camera surveillance, Master key for 2 sites

●Prearranged On Call schedule for two Summit Interconnect sites 24/7

●Creating and configuring Network drop ports and Cat6 cable terminals

●Support facilities’ Ubuntu computer in multiple buildings

●Created company’s laptop standardized image

●Support remote users with VPN and software issues

●Support production facility machines for circuit board creation

●Create backup production machines

●Create Linux machines for the company

●Daily NOC health check

●Manage security groups in active directory to remain NIST 800171 compliant

TekSystems/PIMCO, Orange County (Contract part-time)

07/20 – Current

Information Technologist / Desktop Support

●Windows 10 migration

●Thin client deployment

●Imaging of thin clients

TekSystems/ Hoag Hospital, Orange County (Contract)

06/20 - 07/20

Information Technologist / Desktop Support

●Hardware thin client refresh

●iPhone software upgrade for hospitals

Majestic/ Orange County Social Services Agency, Orange, CA (Contract)

01/19- 05/20

Information Technologist

●HP Self Maintainer Administrator

●Hardware Supervisor for the Agency

●Occasional Server installer at the NOC

●Provide technical phone/ remote to Social Services Staff in Orange County, CA

●Utilize Service Desk ticketing system to manage trouble tickets

Cor Clearing LLC, Aliso Viejo, CA (Perm, Financial company)

09/14-10/18

Help Desk, Jr System Admin

●Provide technical phone/ remote support for all Cor Clearing employees

●Lead tech for firm’s backup solution (Rapid Recovery).

●Intermediate tech for KACE

●Dell Data Protection (DDP) experienced

●Performed regular application upgrade on production servers

●Administrative rights on Active Directory, DUO dual authentication, O365, Exchange Administrator

●Experienced on Cisco soft phone installation

●Lead log monitoring tech, Splunk

●On call Help Desk and Rapid Recovery support

●Regular maintenance on designated servers using checkpoints on Hyper-V

●Created several virtual machines in Hyper-V

●Powershell experience with Rapid Recovery maintenance

Apex/ Wells Fargo, Irvine, CA (Contract)

07/13- 02/14

PC LAN Analyst III/ Desktop Support/ Win7 Migration

●Resolved a recurring problem that plagued the company for months that resulted in a reduction of approx. 1500 calls per month (average 15 min call) to the Help Desk

●Appointed migration team lead for a site that resulted in twofold improved productivity

●Project involved upgrading OS and migrating to different domain simultaneously

Majestic/ Orange County Social Services, Santa Ana, CA (Contract)

07/12- 06/13

Help Desk Analyst/ Tech Support

●Provide technical phone/ remote to Social Services Staff in Orange County, CA

●Troubleshoot MS Office 2003-2010 and Windows XP/7 issues

●Utilize Service Desk ticketing system to manage trouble tickets

●Utilize DameWare for PC remote support

●Managed Agency Excel Inventory of Failed Computers during a 300 computer outage

●Remotely removed Software on over 100 computers that did not meet Agency Policy

●Daily use of Powershell, Active Directory Users and Computers, CMD, DameWare, and Microsoft Products.

●Reduce a recurring printer procedure by twenty minutes

Intratek/ OC Probation Department, Santa Ana, CA (Contract)

01/12-03/12

Desktop Support

●Ghost Machines for deployment

●Backed up Users information

●Refreshed computers in multiple sites in Orange County

●Surplus equipment

Crescent Solutions/ Cramer Decker, Santa Ana, CA (Contract)

12/11-01/12

Desktop Support

●Reformatted 60 computers

●Created IT inventory

●Created floor plan from scratch with cubicle port numbers

for two floors and warehouse

●Replaced computers, printers, and other peripherals.

●Coordinated with e-waste recycling for hardware disposal

●Created Last Logon Report with Active Directory for users

and computers

Digital River, Aliso Viejo, CA (Contract)

07/11-12/11

●Interface with Canon/eBay/Globaltech/Ingram

●Manage Sales inventory with csv, access, excel, and google docs.

Private computer consultant/technician, Santa Ana, CA

01/09-12/10

IT professional

●Provide technical support on house calls

●Transfer data/profile from old computer to new computer

●Elimination of malicious logic

●Information Back up

●Order parts/software for defective device

●Monitor screen wall mount installation

●Home wireless networking installation

●Desktop Laptop reformatting.

Allstaff Technical, Portland, OR (Contract)

12/08-12/08

Dell Field Technician (deployment/refresh)

●Provide technical support for Army Corps of Engineers

●Install software on Desktop/Laptop with accordance to Dell regulations

●Removed hard drives from PCs’ set for disposition as part of the refresh program

●Commuted to three different sites in the state of Oregon for PC refresh

●Migrated information for ACE employees using Dell migration software

●Worked in hard hat environment

●Multi-tasked four PCs at a time for refresh program

Long Beach Acceptances Corp, Orange, CA 10/06-03/08

Helpdesk

●Provide technical phone, remote, and desktop support to LBAC in Orange, CA, Paramus, NJ, and nationwide remote users

●Provide technical DSL and connectivity support

●Utilize Remedy ticketing system to manage trouble tickets

●Troubleshoot ISP and Citrix issues

●Troubleshoot Blackberry hand held devices

●Set up Avaya voicemail accounts

●Add and delete users with Active Directory

●Install RAM on Cisco 3845 router

●Work on Domain migration project involving 300 computers

Northrop Grumman, Azusa, CA (Contract) 06/06-08/06

IT Specialist

●Provide Desktop Support for the Northrop Grumman facility in Azusa, CA

●Image PC’s utilizing Ghost

●Utilize proprietary ticketing systems to manage trouble tickets

●Install fiber optic SCSI on several systems

●Attained NASA Certification in Electrostatic Discharged, Clean Room, and Foreign Object Elimination

DCMA-Boeing, Huntington Beach, CA (Contract) 1/06-06/06

IT Specialist

●Provide technical Help Desk and Desktop Support for the DCMA offices located in the Boeing facilities of Huntington Beach and Seal Beach

●Utilize Magic ticketing system to manage trouble tickets

●Troubleshoot Blackberry hand held devices

●Utilize Wipe Disk to wipe information off hard drives

●Image PC’s utilizing Ghost

●Troubleshoot Citrix issues

●Enforce policies for the protection of classified systems

Volt Delta Services, Orange, CA (Contract) 12/05-01/06

Computer Operator

●Maintain, save, and backup Volt’s phone directory services

●Accomplishments: During the short amount of time spent with the company zero information was lost during backups

US Air Force 09/01-09/05

Client Support Administrator

●Create and administer all network accounts for the Squadron

●Tackled a severely neglected Computer Inventory account; put it back on track in only 4 months after years of inattention over $110K worth of outdated computers

●Update and replace 29 squadron computers (urgently)

●Upgrade to Windows XP and have zero loss of stored data during conversion phase while still being able to meet Air Force Computer Patch suspense’s and standards

●Surpassed base peers with the highest Initial Qualification Computer Test (IQT) score

SPECIALIZED TRAINING/CLASSES

●Fall Semester Cisco ASA, Windows 2008 Server, CCNA 2012

●A+ Certified 2012

●Spring Semester CompTIA Linux/Security, MS Exchange,

Windows 7 Configuration 2012

●Fall Semester College for CompTIA A+ & N+ 2011

●AS Computer Networking (estimated) 2020

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