Customer Service Call Center
Resume:
LIZETHE DEBORAH GARISEB
C O N T A C T S
AN ASTUTE INDIVIDUAL WITH EXPERIENCE IN CUSTOMER CARE AND SALES CURRENTLY LOOKING FOR A FULL- TIME POSITION IN AN ENVI RONMENT THAT OFFERS A GREATER CHALLENGE, INCREASED BENEFITS F OR ME AS AN INDIVIDUAL AND THE OPPORTUNITY TO HELP THE COMPANY ADVANCE EFFICIENTLY AND PROD UCTIVELY .
Cellular Phone Number: +264-**-**-**-***
E-mail: *******.*******@*****.***
Physical Address: Erf 628 Wood Palm street, Dorado Park, Windhoek P E R S O N A L D A T A
Date of birth: 19 September 1991
Identity NO: 910***-*****
Nationality: Namibian
Gender: Female
Marital status: Single
Languages: English, Afrikaans and Damara/Nama
Drivers License: Code B
E D U C A T I O N
2017 PROFESSIONAL COMMUNICATIONS AND CUSTOMER SERVICE SKILLS Synergy Seminars
20010 NAMIBIA SENIOR SECONDARY CERTIFICATE (Grade 12) Tanben College Secondary School
T R A I N I N G &
C O U R S E S
2021 CUSTOMER FIRST TRAINING-HIGH BRANDWITH
Multichoice Namibia
E M P L O Y M E N T
CVM OUTBOUNT AGENT /CALL CENTER AGENT
Multichoice Namibia
Duties - Establish high outbound calls in order to promote and sell DStv and Gotv products and services
- Make special offer outbound calls to encourage customers to reconnect or subscribe to DStv and Gotv products and services
- Research required product information using available resources to assist customers efficiently
- Make survey calls and gather survey data
- Respond to customer inquiries and complaints in a friendly and professional manner
- Update customer information on clarity
- Set appointments for call backs
- Mail correspondence with customers for change of ownership, refunds, inter- account transfers and debit order cancellations
14 September 2015 - Customer Service Advisor and Claims and Complaints Executive / Service Desk Advisor
31 March 2020 DHL EXPRESS NAMIBIA
- Maintaining an effective filing system for client records
- Retrieve client files for management
- Provide information to clients regarding the status of the shipments via calls and emails.
- Resolving customer queries
- Holding Monthly Sales Lead Campaigns.
- Answer calls, operate telephone and transfer calls to appropriate persons Capture client data and documentation.
- Accept and Register bookings, pickups and deliveries locally and internationally
- Assisting customers with their claims and complaints.
- Turn information calls into Bookings.
- Assist with Missing shipments.
- Provide a monthly resolution to customer complaint resolution to the Management.
- Recording of customer accounts on excel.
18th January 2021 -
15th March 2023
Currently Unemployed
- Assisting the Sales executive with monthly Exhibitions. 01 July 2015 - 11 Sep 2015 DEBT COLLECTOR
Vericred Collections
Duties
- Call clients for payment arrangements
- Ensure all customer information is correct, including phone numbers and address
- Informing customer about handover and the debit
- Balancing and banking daily payments
- Recording and updating customer feedback on the company systems. REASON FOR LEAVING: NEW EMPLOYMENT OPPORTUNITY
04 Aug 2014 – 25 June 2015 ADMINISTRATION CLERK
Joy Accounting/ Bookkeeping
Duties
- Clerical Support to the bookkeeper
- Preparing, organizing and sorting information in paper and digital form
- Arranging Meeting and welcoming customers professionally.
- Keeping customer information.
- Arranging Post and delivers
- Updating daily administration and filing of documents. REASON FOR LEAVING: NEW EMPLOYMENT OPPORTUNITY
20 Nov 2013 – 31 July 2014 SECRETARY
MRP NAMIBIA
Duties
-Clerical Support to the Manager
- Preparing, organizing and typing letters and information.
- Arranging Meetings and welcoming customers professionally.
- Keeping customer information.
- Answering telephone calls
- Updating daily administration and filing of documents. REASON FOR LEAVING: NEW EMPLOYMENT OPPORTUNITY
01 April 2010 – 30 Nov 2010 DISTRIBUTION CLERK
DOMINCO DIAMOND MANUFACTURE
Duties
- Assisting Manager with administrative work.
- Preparing staff for shift.
- Arranging Meetings.
- Filing customer information.
- Sorting and distributing diamonds.
- Updating daily administration and filing of documents. REASON FOR LEAVING: NEW EMPLOYMENT OPPORTUNITY
C O M P E T E N C E
Working knowledge of Microsoft Word, Excel, Power Point, Outlook and Email
2017 – I won Employee of the year at DHL Express.
Multiple Employee of the Month rewards at DHL Express.
Employee of the Month at Multichoice Namibia.
Working knowledge of Multichoice business operating systems (Clarity, TaSCR, Genesys)
Working knowledge of DHL Express business operating systems (Assycuda, TaSCR, SAGE)
Dangerous goods training, sales training, customer services trainings, telephone etiquette trainings, customer centricity trainings
Strong product and technical knowledge of DSTV and GoTV products and services
Proven client care skil l s, organised and efficient
Excellent verbal communication skills and interpersonal style .
Excellent personal presentation, grooming and hygiene .
Self- motivated individual, able to manage t ime and workload
Good listening skills and attention to detail
Great team player skil l s
Excellent organizational skills, including the ability to prioritise workload.
Adheres to policies and procedures .
Possesses good relationship building and interpersonal skills .
Fast Learner and customer orientated
Very reliable.
Able to work under pressure.
WO
R E F E R E N C E
1. Mrs. January
Principal-Hochland High School
Tel: 061-247736 2.
2. Mrs Ingrid Goeieman
Marketing Director FNB Main Branch
Tell: 061-*******/081*******
3. Mr.Phillip Muinjo
Dominco Diamond Marketing Co
Cell 081******* Tell 061-*******.
4. Mr. Lucky Richter
Manager MRP NAMIBIA
Cell: 081********.
5. Mrs. Esterhuysen
Manager
JOY ACCOUNTING SERVICES
Cell: 085********.
6. Mr. Gunter
Manager
VERICRED COLLECTIONS
Cell: 081********.
7. Mr. Leo Siukuta
Team Leader
DHL EXPRESS NAMIBIA
Tell: 081******* / 061*******
8. Ms. Mbeutjiua Mbinda
Multichoice Namibia
CVM Team Leader
Tell : 081*******
Contact this candidate