Human Resources Customer Service

SUSANNE

KROBLIN

* ***** ****, *********** ** ***12

(mobile) 479-***-****

***************@*****.***

www.linkedin.com/in/susanne-kroblin

PROFILE

Skilled administrative and human resources professional with an advanced background in talent acquisition and recruitment techniques with proven ability to be productive and work in a fast- paced environment.

EDUCATION

Bachelor of Science/Technical Management/HR DeVry University Online

DATES: 2016 – 2019

3.92 GPA, Deans List, Graduated Summa Cum Laude

Associate in Applied Science/Administrative Management

North Hennepin Community College, Brooklyn Park, MN

DATES: 1986 – 1988

3.9 GPA, Deans List, National Honor Society

EXPERIENCE

Mercy Health System 2710 Rife Medical Lane, Rogers AR 72758

DATES: 8/92 – PRESENT

Education Secretary 1992-1996

Customer service agent for department which served the hospital and community

Reconciled class payments and attendance lists with 99.8% accuracy

Developed and implemented online database for education reporting

Human Resources Generalist/Recruitment 1996 – 2007

Worked successfully on a team and handled recruitment, resume evaluations and coordination of interviews along with onboarding and benefit orientation for all open positions within healthcare organization

Advised managers and coworkers regarding staffing policies and procedures

Assisted with development and use of inhouse applicant tracking system

Payroll/AP Coordinator 2007 – 2015

Sole facilitator for location for all payroll and accounts payable duties

100% attendance for meeting payroll processing schedule during tenure

Operations Coordinator/Facilities 2015 – present

Assigns, delegates and manages the work order system assuring that the goal of 48-hour turnaround is met 95% of the time

Assists with team member interviews and selection process with 50% less departmental turnover in the past year

Key player in life safety program keeping documents 100% accurate and complete

SKILLS

Excellent written and verbal communication skills

Advanced computer skills including Lawson ERP software, and MS Office (Word, Excel, PowerPoint, Access and Outlook)

Familiar with use of LinkedIn and various social media platforms

Knowledgeable about government regulatory guidelines

Well-developed organization skills

Work background in Finance, Accounting and Business Operations

Bonded Notary Public

ACTIVITIES

Volunteer with Mercy Community Outreach assisting with food and clothing drives

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