GREGORY DANIEL BARRERA

**** ******* *** *** *****, CA 92122 619-***-**** adyrpx@r.postjobfree.com PROFILE

Highly analytical, creative, and intuitive automotive repair manager with 30+ years of demonstrated proficiency in the automotive industry, managing clients’ needs and formulating tactical action plans to achieve work standards, schedule, and budget. Strong knowledge of auto collision center repair principles, leadership techniques, and coordination of people and resources while driving successful strategy and execution. Constantly explore opportunities to further elevate customer loyalty and boost revenues. Certifications: ASE Estimating, I-CAR Platinum, and PPG Green Belt X-ray repair. AREAS OF EXPERTISE

Personnel Management Workflow Efficiency Customer Service Excellence Estimating / Closing at first visit Forecasting Business Development Insurance Relationships Safety Negotiations

PROFESSIONAL EXPERIENCE

BALBOA AUTO BODY - San Diego, CA 2021 – 2023

Collision Center Manager / Senior Estimator

Managed a large collision center with manufacturer certifications, working with State Farm Insurance, Mercury Insurance, USAA Insurance, and Wawanesa Insurance.

Managed, trained, and mentored 15 employees producing $350,000 in average monthly sales.

Ensure accurate estimates, efficient operations, and proper work standards, quality, and safety.

Achieve high KPIs, including a CSI of 97.5% with keys to keys cycle time of 8 days on average. GERBER COLLISION & GLASS / INTERNATIONAL AUTO CRAFTERS - Lake Elsinore, CA 2019 – 2021 Collision Center Manager

Promoted to manage 20 body shop employees producing $390,000 in average monthly sales for a PPG X-Ray repair planning collision center graded by keys to keys cycle time.

Manage large collision center with manufacturer certifications: Honda, VW, Kia, Nissan, and Hyundai; and insurance direct repair accounts: State Farm, Farmers, Mercury, Safco, and USAA.

Achieve high KPIs, CSI of 98%, kept informed 100% on-time 100%, NPS 100%, 3.5 plus hours per day touch time, keys to the keys cycle time of 8 days on average, and excellent safety.

Proficient in ARMs and Scorecard management.

Initially assigned to Temescal Canyon. Managed setup, sales, parts, production, materials, and customer service of new startup location. Led a team of 6 employees.

- Grew sales from $0 to $60,000 in sales in two months with no DRP relations.

- Maintained a gross profit of 60% or greater.

- Strong customer-facing skills and excellent ability to capture walk-in customer pay sales. GREGORY DANIEL BARRERA

7248 Whipple Ave San Diego, CA 92122 619-***-**** adyrpx@r.postjobfree.com TAG COLLISION REPAIR CENTER - San Marcos, CA 2014 – 2018 Collision Center Manager

Managed day-to-day operations serving North County Ford, North County Kia, North County Cadillac, Buick, and GMC, including estimating, sales, marketing, and personnel supervision.

Led and coached a team of 30 employees producing an average of $400,000 in monthly sales.

Scheduled daily workflow and audited work in progress to ensure deadlines were met with the highest quality of service and a limited lifetime warranty on work performed.

Full accountability for estimates, quality control, and customer service; achieved a CSI of 97%.

Managed an extremely fast-paced high-end collision center with numerous SOPs and processes. CHROME COLLISION / FIX AUTO OF POWAY - San Diego, CA 2011 – 2014 Collision Center Manager

Managed 15 employees who produced an average of $300,000 in monthly sales and 95% CSI.

Oversaw operations to ensure operational efficiency and quality workmanship. CALIBER COLLISION CENTERS - San Diego, CA 2011 – 2011 Estimator

Provided detailed estimates to customers with attentive customer service to ensure timely responses to all their questions. Achieved high estimate accuracy and a strong close ratio. SEIDNERS COLLISION CENTERS - Glendora, CA 2010 – 2011 Collision Center Manager

Led and mentored 21 employees to achieve $344k average/month in sales, 98.1% CSI, and 11-day cycle time for Toyota of Glendora, Glendora Chevrolet, and Glendora Hyundai.

Oversaw specialized collision repair for 4 Direct Repair Programs: Automobile Club of Southern California, State Farm Insurance, Allstate Insurance, and California Casualty Insurance.

Managed resource scheduling and allocation and monitored work in progress; provided support to estimators and staff. Controlled repair quality and coordinated I-CAR training.

Collaborated with colleagues for efficiency in logistics, supply chain, legal, and A/P issues. POWAY CHEVROLET - Poway, CA 2008 – 2010

Collision Center Manager

Directed 25 employees for a collision center which averaged $325k per month in sales.

Managed specialized collision repair for 8 Direct Repair Programs, including Automobile Club of Southern California, Farmers Insurance, Mercury Insurance, Esurance, 21st Century Insurance, G.M.A.C. Insurance, Ameriprise Insurance, and Wawanesa Insurance.

Appraised collision damage and served as the first point of contact for customers.

Provided technical assistance and support to technicians ensuring daily timelines were met while adhering to quality workmanship, a safe workplace, and compliance with all regulations.

Implemented numerous Standard Operating Procedures (SOPs) to maintain $275k to

$375k in monthly sales. The Center maintained a cycle time of 4 hours per day and 9 days in the shop.

GREGORY DANIEL BARRERA

7248 Whipple Ave San Diego, CA 92122 619-***-**** adyrpx@r.postjobfree.com Assistant Collision Center Manager / Senior Collision Estimator 2005 – 2008

Supervised 17 employees, including training and mentoring new estimators on procedures.

Managed quality control and cycle time of vehicles in the shop and resolved customer complaints.

Managed Direct Repair Programs, accounts included: Allstate Insurance, Farmers Insurance, Mercury Insurance, and Automobile Club of Southern California Insurance.

Personally obtained two major Direct Repair Program accounts for the Poway dealership. Senior Collision Estimator 2003 – 2005

Formulated estimates for the Direct Repair Programs for Allstate Insurance, Farmers Insurance, AAA Insurance, and Mercury Insurance. Maintained the highest level of CSI for accounts.

Procured the highest estimate accuracy and high closure of written estimates for vehicle drop-offs.

CALIBER COLLISION CENTERS - San Diego, CA 2000 – 2003 Senior Collision Estimator

Wrote estimates for major insurance companies under Direct Repair Programs, accounts included: State Farm Insurance and AAA; achieved $125k to $150k/monthly sales.

Achieved high estimate accuracy and the highest closure rate for estimates for customer drop-offs.

CERTIFICATIONS

ASE Certified in Estimating, I-CAR Platinum Certified, PPG Green Belt X-ray Repair, Lean Six Sigma for Collision Repair Certified

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