Customer Service Chemical Dependency
Resume:
Wilhelmeina Wade
Houston, TX 77064
adyrpn@r.postjobfree.com
Summary: Excellent Healthcare, Leadership, advocating on behalf of others in need, working well with diverse cultures, reliable, excellent team support
My greatest accomplishments are implementing a self sufficient motivational growth plan which structures a daily activities schedule for individuals with physical intellect and challenges, and training other employees.
Education:
Cosumnes River College, Human Services Chemical Dependency 8/2017-current
Associate of Arts Degree, Chemical Dependency Studies Expected May 2023
Certificate of Achievement, Chemical Dependency Studies Expected May 2024
Contra Costa Community College – San Pablo, CA
Music Major 2016
Certificate of Completion in Medical Assisting
May 1996
Credentials
Certified RADT-National Providers Identification
Related Human Service Coursework
Intro to Psychology of Human Relations Holistic Health
Intro to Human Imagination/Invention/creations Intro to Human Service
Intro to Psychology Intro to Chemical Dependency
Techniques of Interviewing & Counseling Intro to Health Professions
Structure & Function of the Human Body Medical Law & Ethics
Cultural Aspects of Health Care Alcohol/Inter/Tx/Recovery
Practices in Human Services Physio/Pharm/Alco//Drug
Employment skills in Human Services Work Experience
Computer & Office Skills Computer
Microsoft Word, PowerPoint, Publisher, Excel
Dragon Dictation
Data Entry
Office Support Skills
Type 50 wpm
Filing Alphabetically & Numerically
Excellent Phone Etiquette and customer service
Operate all office equipment including Copy & Fax machines
Medical billing
Experience
Direct Support Specialist,
Strategies to Empower People, Sacramento, CA
August 2020-June 2023
Provides direct support to ASL employer, and individuals with intellectual and developmental disabilities, fostering activities to Empower daily living.
Maintain a clean and well-organized environment for client happiness and safety.
Assist individuals in learning and developing new skills
Transporting employer to and from grocery store and Dr appointments
Structured activities with setup for enjoyable engagement
Prepares, directs and assists the employer with housekeeping, financial record and bookkeeping
Building rapport and advocating on behalf of the employer, in search for housing and being placed on a waitlist, applying for and obtaining financial assistance, internet discounted rates, making sure that employer is updated with necessary documentation, such as a state CA identification card.
SUD Counselor Intern, WellSpace Health, Sacramento, CA September 2019- March 2020 Facilitates group sessions
Develop individual and group progress reports
Phone screenings using DSM criteria
Accesses portal system to look up and determine Medi-cal eligibility
Regular and P36 progress note filing
complete URC”s.
Peer Mentor, Cosumnes River College, Sacramento, CA 06/15/18-06/15/19
Facilitates trust, openness and empathy and Accepts an individual for who they are. Help others to see alternatives for decision-making. Give support and encouragement to take positive action. Serves as a peer liaison and refers students to appropriate campus resources
Work with Mentees, providing a way for them to strategize, network and navigate CRC’s campus.
Assists with new student orientations, workshops and activities. Develop, plan and facilitate events; recruits speakers, panelists, develops flyers and advertises events.
Develop and Manage projects with meeting expected deadlines
Represents the Peer Mentorship Project; serves on panels and provides outreach services for the Peer Mentorship Project on campus
Contacts and schedules mentee appointments to monitor their progress; makes proper notation in files. Assists with grade checks and student success plans.
CA Department of Public Health Richmond, CA 07/2008 – 09/2014
Program Technician 03/2013- 09/2014 Office Assistant P.I. 07/2008-03/2013
Provided clerical support
Call center representative
Inbound and outbound calls
Analyzed and interpreted explanation of benefits
System search upon request, for finding overpayments and initiating refunds
Insurance billing through system access and via email
Maintained security requirements for system access and confidentiality
Customer Service
Other Employment History
Spherion & Professional Staffing Resources 08/2005-12/2007
Bus Monitor AC Transit Richmond, CA 08/2005-12/2007
Monitor bus
Check for vandalism
Ensure the safety of all passengers
Log and kept a record of reports due to unusual activities
Ferry Auditor Alameda
Maintaining documentation of ferry arrivals
Passenger log and count
Distribute surveys for passengers to complete
Community Service
Youth Motivational Coach B. O. S. S. The Movement 6/17-Present
B. O. S. S (Building on Spiritual Substance) is a global Christian entrepreneurship Program designed to train, build and equip children ages 7-19 with the tools in becoming successful as future business owners, through the use of self-discipline, motivational interacting, poise and leadership, and business etiquette.
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