Customer Service Project Manager
Resume:
Anthony Collier
Griffin, GA *****
***********@*****.***
• Bringing proven expertise to working environments. Successful leader and manager equipped with skills to handle high-level jobs responsibilities. Reliable and punctual. Successfully handles fast-paced working environment Proven willingness to take on any task to support team and help business succeed. Talented manager skilled at completing daily assignments and contributing to team success. Adapts quickly to new needs and policies. Skill manager offering proven leadership, problem-solving and team building abilities.
Dedicated industry professional with demonstrated strengths in customer service, time management and trend tracking.
Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Manager with 20 years of experience strong background planning, budgeting, and executing projects. Manage all facets of scheduling, deliverables coordination, and record-keeper with strong attention to detail. Keep project on-track with expert preparation and ongoing monitoring. Team performance management • Employee scheduling • Work Experience
Area Managermmmm
Environmental Service Partners, LLC - Atlanta, GA
March 2020 to Present
I oversee eight different location with 42 employees in South Atlanta. I provide training and development skills in how to overcome challenges in the work place. With my problem solving skill I help the employees and also customers with any problems that may arrive.I have great communication skill written and verbal. I use my leadership skill to help motivate the employees to elevate their productivity.I pay attention to details, I order all supplies that is needed to do the job, I monitor all employee time to make sure time is correct and turned in on time, I monitor budget and supplies to keep down labor cost .Make sure everything is clean and ran efficiency.
Account Manager
Healthcare environmental service group - Atlanta, GA July 2017 to March 2020
Manage daily activities of housekeeping and laundry Departments taken into account all customer needs.Planning, organizing and directing team members to ensure the highest degree of guest satisfaction, Process weekly payroll for all employees, Conduct and document regular facility inspections, Ensure compliance with health and safety standards and Industrial codes (OSHA) as well as all federal, States and local laws, Purchase restock and maintain accurate housekeeping supplies and inventory, Supervise maintenance and repair of facility and equipment, Establish and maintain effective communication and working relationship internally and with external contacts, From location manager to A-level executives, Hire train and onboard all new employees Zone Manager
Kellermeyer Bergensons Services - Macon, GA
November 2010 to June 2017
Elevated team productivity and performance using improved training and motivational strategies. • Covered daily business requirements with well-organized schedule and properly delegated assignments.
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Demonstrated safety procedures and monitored compliance to protect staff and general public. • Met financial targets by establishing budgets and controlling expenses. • Met customer demands by tracking market changes and adapting strategies to match. • Kept all paperwork current and compliant with internal standards and legal requirements. • Kept all areas clean, organized and in line with company professional standards. • Eliminated resource waste through effective monitoring and improved controls. • Contributed to effective decision-making with detailed reports on daily operations. • Assisted with tasks and work duties during slow periods to maintain team productivity. • Approached and solved work problems with initiative and sound judgement. • Project Manager
Goodwill Industries - Macon, GA
April 2007 to September 2010
1. Evaluated potential risks and developed actionable mitigation strategies and contingency plans. • Managed daily workloads by organizing effective schedules and delegating tasks. • Oversaw employee training and all staff management tasks. • Directed daily store operations, including staff management, task delegation, merchandising, and customer service. •
Eliminated resource waste through effective monitoring and improved controls. • Kept all paperwork current and compliant with internal standards and legal requirements. • Verified feasibility of project plans and facilitated consistent and accurate communication with stakeholders. •
Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates.
Maximized employee performance with effective training and close mentoring. • Controlled labor costs by streamlining workflows based on expected demands. • Contributed to effective decision-making with detailed reports on daily operations. • Owner
S&A Global - Macon, GA
May 2003 to March 2007
Built competitive edge with well-planned growth and strategic business development. • Handled all administrative requirements, including records management, legal compliance, and tax submissions. •
Controlled day-to-day operations, including setting schedules and managing employees. • Created useful partnerships through remote and face-to-face networking. • Enforced compliance with OSHA regulations and company policies • Maintain cleaning supply and equipment inventory. • Verified work quality and team performance with routine and surprise inspections. • Satisfied customers with timely service and by quickly resolving service issues. • Maintained business operations on sound financial footing with effective forecasting, budget management, and resource allocation.
Avoided work delays by keeping staffing and supplies at ideal levels. • Handled team, customer, and vendor conflicts with knowledgeable, fair approach. • Stayed on top of business accounting, checking records regularly to identify and resolve problems. • Receiving Supervisor
Bugle Boy Distribution center - Stockbridge, GA
January 2000 to March 2003
Moved product with hand trucks, electric pallet jacks, and lift equipment. • Helped management maintain accurate inventory records for in-house supplies and equipment. • Resolved shipment problems by contacting suppliers and shipping personnel. • Managed supply inventory supplies, requisitioning items to maintain availability. • Coordinated work schedules and assigned duties, managing personnel and materials to meet workload. • Pulled merchandise from warehouse based on daily electronic orders. • Assisted with inventory management by investigating and resolving discrepancies. • Oversaw task completion and evaluate work quality throughout workflow process. • Communicated with crew members to resolve performance issues, explain work-related issues, or mentor on new skills.
Reviewed work orders and provided instructions to laborers. • Verified accuracy of loaded and unloaded materials, comparing data to purchase orders and work instructions. •
Addressed personnel problems and complaints, working with personnel to resolve or escalate to higher management.
Promoted work site safety by proactively detecting and resolving safety hazards. • Janitorial Supervisor
Ken Food - McDonough, GA
July 1995 to December 1999
Satisfied clients by carefully assessing needs and formulating plans to cover all requirements. • Inspected employees' work thoroughly and retrained to close any skill gaps. • Verified cleanliness and performance of equipment with regular inspections and functional tests. • Met CDC guidelines in establishment of effective cleaning protocols and procedures. • Supervised ordering, storage, and use of housekeeping cleaning supplies. • Maintained strong team performance by orienting staff to department rules, policies, and procedures. • Coordinated full-scale deep cleaning throughout facility every year • Trained housekeeping personnel in safety operations for equipment and cleaning supplies. • Achieved deadline demands by preparing team schedules and delegating assignments. • Resolved staff performance problems and personal conflicts with hands-on approach. • Avoided work delays by keeping staffing and supplies at ideal levels. • Delivered efficient, high-quality cleaning services with skilled employee management. • Covered all work assignments by preparing effective schedules and delegating jobs. • Verified work quality and team performance with routine and surprise inspections. • Selected, ordered, and purchased new equipment, supplies, or furnishings. • Satisfied customers with timely service and by quickly resolving service issues. • High School Diploma
Education
High school in Business
Shaw high - Cleveland, OH
March 1979 to June 1982
Skills
• Task prioritization
• Time management
• Project tracking
• Inventory control
• Project management
• Safety monitoring
• Staff training
• Client relations
• Team development
• Multitasking
• Zone Manager
• Human resources
• Management
• Supervising experience
• Leadership
• Facilities management
• Warehouse distribution
Assessments
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
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