Customer Service Representative

REBECCA FERNANDEZ

**** ** *** ***** **** Ocala, FL 34473 · 352-***-****

*********@*****.***

EXPERIENCE

MARCH 2016 TO JUNE 2016

CUSTOMER SERVICE REPRESENTATIVE, Convergys

Answered inbound calls, assisted in bill payments and payment arrangements, unlocked phones, modified phone, and cable plans according to customer’s needs, made sales and scheduled delivery/ installation. Etc.

2014 TO FEBRUARY 2016

MINISTRY ASSISTANT, The Bridge Church

Secretarial work such as but not limited to opening church office, answering, and redirecting phone calls to proper extensions and voicemails, creating/replying to multiple emails. Inputting data into our CCB database such as first-time guests. Creating weekly prayer request sheet. Maintaining the organization of the church office, assisting Pastors and staff as needed, distribution of mail and handling outgoing mail.

JANUARY 2012 TO APRIL 2012

MANAGER ASSISTANT, ASSEMBLY WAREHOUSE

EDUCATION

JUNE 2022-

ASSOCIATES DEGREE MEDICAL BILLING & CODING, Rasmussen

AUGUST 2011

BIOLOGY MAJOR, Nova Southeastern University

SKILLS

Perform well in High-demand, fast-paced environments

Bilingual English/Spanish

Type 45 Wpm

Microsoft office: word, excel, PowerPoint

Multi-Tasking

CERTIFICATIONS

Administrative Medical Assistant Certificate (expired in 2013)

CPR and Basic Life Support Certification

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