Customer Service General Manager

Ronald D. Kuszewski

***** ***** **.

Spring Lake, MI 49456

Phone: 616-***-****

Cell: 231-***-****

Email: ******@*****.***

Objective Business manager with proven leadership and organizational skills primarily in the logistics, sales and service industries and applying my abilities to a growing organization.

Summary of Qualifications

Proven track record over a thirty-year period primarily within a logistics and sales environment. Served in a variety of roles and positions. A broad range of responsibilities include warehouse management, 3rd Party Logistics management, inventory management, freight brokerage, financial and lane analysis, contract and pricing negotiations, driver supervision, and sales management.

Employment History

3/22- present Martin Transportation Systems Byron Center, MI

Fleet Manager - Responsible for the daily overseeing of the Fairlife Account located in Coopersville, MI and Phoenix, AZ. Primarily responsible for assuring our customers pickups and deliveries were timely and that our communication was assured in the event of call offs. The job entails overseeing drivers and customer inquiries 24/7, 365 days moving freight from their production facilities to storage warehouses. Used TMW Management Systems and Samsara on board communications.

8/19 – 3/22 Protect Financial Services Spring Lake, MI

Insurance Broker – Independent Sales Manager focusing primarily on Healthcare (ACA and Medicare), Final Expense and Supplemental insurance products (Dental, Vision, Hospital Indemnity, Cancer/Heart Attack, Stroke). Contracted with over 25 insurance providers offering customers many choices based on their current situation, finances, desires and needs. Major Accomplishment - 35%-40% increase in sales year over year.

1/17 – 8/19 Electronic Entertainment Exchange, Inc Muskegon, MI

General Manager – Responsibilities include profit/loss, hiring, supply management (buyer), inventory management, scheduling, contracts, promotions, coordinating work assignments, customer service, pricing, sales, distribution and cost management and all other responsibilities associated with a small electronics repair facility.

10/15 – 1/17 Martin Transportation Systems Byron Center, MI

Account Manager – Responsible for the daily overseeing of the FCA–Chrysler Account. I was primarily responsible for assuring our customers pickups and deliveries were timely and that our communication was assured in the event we were running late. Our ranking was based primarily on On-time delivery, ETA accuracy, Timely updates and ASN matching. Direct Supervision over two Customer Service representatives and continued communication with five primary terminals and our IT department were important to our success. Used TMW Management Systems and PeopleNet on board communications. LEAN/5S processes implemented.

Major Accomplishment: In a 12-month period (2015-2016) our ranking improved with our customer from 10th best carrier to the 5th best carrier.

8/2008 – 10/15 Electronic Entertainment Exchange, Inc Muskegon, MI

General Manager – Responsibilities include profit/loss, hiring, supply management (buyer), inventory management, scheduling, contracts, promotions, coordinating work assignments, customer service, pricing, sales, distribution and cost management and all other responsibilities associated with a small electronics repair facility.

1/04 – 2/08 Martin Transportation Systems Byron Center, MI

Business/Logistics Analyst – Responsibilities included reviewing, documenting and analyzing transportation lane data for over 700 traffic lanes. I was primarily responsible for all the analysis involved in the pricing and negotiations for new and existing business. Our business was primarily automotive in nature and was General Motors leading carrier. I was also involved with contract maintenance and KPI management. Used TMW Management Systems and PeopleNet on board communications. ISO Certified.

Major Accomplishment: Overall company rate per mile increased from $1.20 to $1.40 over a 2-year time frame after a total review of all lanes and the implementation of a pricing model.

7/03-12/03 Paulson Oil Company Chesterton, IN

Distribution Manager - Assist, learn and train in all aspects of bulk fuel oil distribution within a 200-mile radius of Northern Indiana. Responsibilities included dispatch, customer service, inventory control, pricing, generating management reports, contract administration, fuel freeze point testing, hiring, new hire orientation and the setting up (including the monitoring and overseeing) of automated inventory control systems, dispatch systems and pricing systems.

08/86-5/03 Penske Logistics, Inc. Spring Lake, MI, Chicago, IL and St Joseph, MI

Logistics Center Manager/Warehouse Cross Dock Manager/Supervisor/Planner –Served in a variety of different logistics roles and environments primarily to assure that each employee meets or exceeds attainable productivity and performance levels. Setting up and overseeing databases were the key tools in managing employee efficiency.

Major accomplishments:

1.) A 25% increase in transportation revenue with additional back hauls.

2.) An 18% gain in Warehouse productivity (lbs. per man-hour) 5900 to 7100.

3.) A 22% increase in transportation savings through maintenance agreements, trailer utilization and trailer rental cost.

4.) Customer savings through suggested route optimization.

5.) Consistently the #1 Distribution Center in the Ford Network

6.) 13% increase in transportation revenue with additional front haul and back haul loads.

7.) 10% decrease in costs to the customer related to driver utilization.

8.) 12% decrease in workers compensation claims.

9.) 8% increase in driver on-time performance.

Six Sigma initiatives implemented. Used ERP systems with SAP. RF Scanning. ISO Certified.

EDUCATION

Eastern Michigan University, Ypsilanti, MI

Earned BBA – Major fields of study were Management and Marketing.

SKILLS Windows XP,7-10 hardware and software experience, Microsoft Office Suite (Excel, PowerPoint, Word), Lotus applications, Quelcomm, ERP systems, AS400, EDI, PC Miler, DAT services, Freight Brokerage, LEAN 5S processes, SAP and MAPICS inventory control systems, NTE services, TMW management systems and PeopleNet/Samsara communications.

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