Stephen Stoner

717-***-**** adyrop@r.postjobfree.com Mechanicsburg, PA 17050 Connect LinkedIn

SENIOR DISTRICT MANAGER RETAIL OPERATIONS LEADER

Transforming Underperforming Operations into Revenue-Generating Powerhouses

Turnaround expert and experienced multi-unit operations leader who takes locations from lagging to the leader of the pack. Hands-on leader, setting the standard for excellence and inspiring teams to achieve. Proven success in cultivating top talent, reducing losses, and elevating district rank, driving profitability and performance across the district.

KEY SKILLS

Retail Operations Management P&L Management Budgeting and Forecasting Team Leadership and Development

Customer Experience Client Account Management Revenue Generation Territory Expansion Human Resource Operations

PROFESSIONAL EXPERIENCE

STORAGE ASSET MANAGEMENT York, PA 2019 – Present

District Manager

Build and enact a strategic vision for the growth and profitability of district providing operational management to 18 locations across central PA & Maryland. Sustain a hands-on approach with biweekly calls, monthly site visits, and biannual audits.

Elevated district to rank among the top in the company across all KPIs within the first year, overachieving on all targets.

Increased Net Operating Income (NOI) by 13%, outperforming the yearly budget.

Doubled account portfolio, onboarding 8 new client accounts.

Cultivated top talent, mentoring three associates to earn promotion to District Manager level.

Established gold quality standards across all properties, improving facilities, aligning processes, and training staff.

RENT-A-CENTER (RAC) Baltimore, MD and Mechanicsburg, PA 2012 – 2019

District Manager (RAC, 2013 – 2019)

Promoted to turn around underperforming, high-delinquency Baltimore District, introducing greater accountability and a renewed focus on operational quality, goal attainment, and customer experience. Held full accountability for $4.2M P&L.

Slashed past-due accounts from 14.5% to 8.4% in one year, working one-on-one with teams on recovery strategies.

Reduced losses by more than 50%, lowering write-offs from an all-time high of ~$654K to $284K in 1 year.

Halted rapid decline in employee retention and reduced turnover by 37% by transforming district culture.

Pioneered a new training program that enabled consistent achievement of KPIs for the first time since 2015.

Grew gross profits by 16% in a historically profit-losing district through the hands-on development of 42 managers.

Opened the door to a 91.9% collection rate, a significant jump over the previous year’s 84.7%.

Lowered depreciation costs by 3.5%, increasing bottom-line profits.

Improved customer retention by 5% YOY, resulting in a 9% increase in customer ownership.

General Manager (RAC, 2012 – 2013)

Brought on board to turn around ready-to-close store plagued with low sales and high turnover. Built and led a top-performing leadership team to transform operations, building a successful Million Dollar location.

Expanded team capabilities, increasing headcount to include two account managers and a new sales manager.

Completed successful turnaround in one year, sustaining Store of the Month for nine out of 14 months.

Delivered major improvements, expanding account portfolio from 407 to 541 and growing customer retention 32%.

Overachieved on all counts—past due account resolution, sales, profitability, quality, satisfaction, and retention.

EARLY CAREER Franchise Owner COVERALL CLEANING CONCEPTS Harrisburg, PA 2002 – 2012

TECHNICAL SKILLS Microsoft Excel, Word, PowerPoint, Outlook, Access

EDUCATION Diploma BISHOP MCDEVITT HS Harrisburg, PA

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