Customer Service Help Desk

PATRICIA HANSEN

**-** **** ******, *******, NY **105 • 718-***-**** • adyrnt@r.postjobfree.com

PROVEN MANAGER

Office Manager • Director of IT • Manager of IT • Process Improvement

Budget Planning • Information Systems • Project Management • Customer Service

Negotiated Contracts • Improved System Integrity • Streamlined Processes • Increased Savings

WORK EXPERIENCE

Trish’s Silk Florals 2016 - present

Owner

●Customize designs for all types of floral arrangements to increase customer satisfaction

●Perform all clerical functions associated with fulfillment of order(s).

●Perform timely communications with clients and vendors.

●Research requests, prepare estimates/proposals, purchase/receive items and produce item

●Create visual/photos of custom/sale items.

●Maintain timely shipping and receipts of packages.

●Maintain the site for current items for sale.

Marymount Manhattan College, NY 2001 - 2015

Director of Information Services

●Led Information Services with responsibility for system integrity, network availability, phone system, desktop technology, the Help desk, the computer labs and the day to day operations.

●Provided technical assistance for administrative and academic integration.

●Analyzed and performed all system hardware/software maintenance including upgrades.

●Provided technical insight and suggestions to the constituency of the college.

●Negotiated IT contracts for software and hardware and centralized lease/contract negotiations, achieving cost savings and reducing billing errors.

●Maintained and prepared department budget, provided quarter budget analysis, as well as, justifying the capital expenditures.

●Implemented Ellucian’s Webadvisor, SharePoint portal, and a mobile application to the portal.

●Oversaw website conversion from TCL to PHP and implemented a new CMS for the website.

●Executed timely upgrades of the network, servers, applications, and end-user equipment.

●Implemented and maintained the emergency broadcast system using BB ConnectED.

●Installed a public address system for the main campus and implemented a One-card system.

●Spearheaded and maintained a failover/disaster recovery site for critical applications.

●Chaired the Implementation Committee for the conversion of legacy systems; co-chaired the faculty technology committee; Co-Chaired the IT Steering committee.

●Mapped all systems and procedures and performed data cleanup and streamlining of tasks.

●Redesigned and maintained system security, for the Network, Linux/Unix and Colleague.

●Provided statistical analysis of retention, financials, and Hegis systems.

●Participated and prepared data for Federal and State audits to maintain compliance.

●Prepared, performed and produce Ad-hoc reports for the Chief of Staff.

●Directed all IT related projects including migrations, contract negotiations, and purchases.

●Worked with HR for staffing needs, such as, job descriptions, hiring, termination, discipline processes and policies.

EDUCATION

LaGuardia Community College, NY

Associate of Applied Science, Data Processing

TECHNOLOGIES

ERP/CRM, Ellucian Colleague, Ceridian, ADP, Raiser’s Edge, PeopleSoft Financials, Veros, EasyLobby, Blackbaud, Blackboard, Microsoft Products, Abode, Linux, Unix, Entrinsik Informer, IBM, HP, Cisco, Dell, Apple, Siemens, AeroHive, Aruba, Meraki, SonicWall, Vmware, Zoom, RDP, VPN, FB, Instagram, Outlook, Word, Excel, Calendar, Google, Help Desk, Switchboard

Additional Employment Information:

Collegis at NYIT, NY - Director of Office Services, 2001 - 2001

Monroe College, NY - Director of Colleague Services, 1998 - 2000

Brooklyn Law School, NY – Computer Services, 1997 – 1998

MMC, NY – Director, Computer Services, 1988 -1996

CUNY Main Facilities, NY – Information Technology, 1974 - 1980

Bankers Trust, NY, !981-1985

First Boston Corporation, NY, 1985 - 1988

Century 21 Department Stores, NY, 1996 - 1997

References:

Manal Meseha 201-***-**** adyrnt@r.postjobfree.com

Christina Flanagan 929-***-**** adyrnt@r.postjobfree.com

Mary Kay Jeynes 646-***-**** adyrnt@r.postjobfree.com

Patty Duran 516-***-**** adyrnt@r.postjobfree.com

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