Customer Service Representative

Donald DePiore

**** ******* ***** *****, **** ***29

Phone: 440-***-**** Email: adyrmq@r.postjobfree.com

I was previously a logistics analyst at Airgas for 20+ years and now want to experience a different environment to help me to grow. I have an uncompromising commitment to integrity, productivity, and efficiency. Additionally, I have a background in managing multiple projects and assisting in shaping department procedures to meet or exceed company goals. Work Experience

Logistics Analyst 2003-2022

Airgas, an Air Liquide company

● Daily communication with customers, drivers and, company associates to ensure uninterrupted product supply

● Monitor plant production levels to ensure adequate inventory supply

● Work with terminal managers to meet driver scheduling challenges, vehicle availability and scheduling preventive maintenance inspections

● Ensure drivers are operating within DOT regulations

● Analyze all logistical challenges in order to plan cost-effective and efficient trips

● Assisted with integration of new company acquisitions.

● Created customer’s shadowed usage histories and visited their logistics operation to improve efficiency

● Mentored new employees to shorten their training curve

● Achieved over 96 percent in phone availability statistics. Surpassing the group goal of 75 percent

Lead Customer Service Representative 1999-2003

Linde Healthcare

● Responsible for the management of raw materials and component inventory to meet requirements for on time completion of customer orders.

● Responsible for training new employees on SAP software and company procedures

● Placed orders in a timely manner

● Monitor and maintain stock inventory at branch locations Logistics Coordinator 1996-1999

Aga/Linde Gas

● Daily communication with customers, drivers and company associates to ensure uninterrupted product supply

● Monitor plant production levels to ensure adequate inventory supply

● Work with terminal managers to meet driver scheduling challenges, vehicle availability, and scheduling preventive maintenance inspections

● Ensure drivers are operating within DOT regulations

● Analyze all logistical challenges in order to plan cost-effective and efficient trips Skills

● LCS

● Oasis

● Proficient in SAP

● Microsoft Excel, Word, Powerpoint

● cGMP Certified

● Hazmat training

● Dispatching

● Power BI

● Demand planning

● Project management

● Sourcing

● Training & development

Education

B.A., Psychology, Youngstown State University, Youngstown, Ohio

Contact this candidate