Data Administration

Dori Abele

******@*****.*** * Front Street Stonington, CT 06378 401-***-****

PROFESSIONAL SUMMARY

Proven office professional with strong communications, administrative and technology skills focused on improving customer experience. Excellent organizational, customer service and writing skills. Proactive, thoughtful, and comfortable working at all levels. EMPLOYMENT and EXPERIENCE

LEARN Regional Education Service Center Old Lyme, CT Student Information Manager February 2022 – current

• In person, email and phone support for school staff using PowerSchool and other education applications

• Administrative duties, scheduling meetings and office management

• Troubleshoot data inaccuracies, create reports and interactive forms as needed LEARN Special Education Academy K12 New London, CT School Systems Manager March 2019 – January 2022

• Scheduled meetings working with child’s special education team and parents

• Ensured all student records and files are complete and state compliant.

• Managed systems involving parent and teacher communications and department processes Self-employed Stonington, CT

Consultant for assessment and learning providers March 2017 –February 2019

• Interviewed customers to define requirements for student test reporting

• Assisted in delivered learning programs for professional skills development to enterprise clients

• Organized online content providing more relevant, newer and popular results when searched by students Skillsoft, PLC Nashua, NH

Product Manager June 2013 – February 2017

• Wrote “easy to understand” customer and sales user documentation for online learning products

• Met regularly with customers to determine business needs and identify potential solutions

• Led product teams consisting of engineering, customer support, legal, marketing and publications staff Gora Communications Stonington,CT

Office Manager and Consultant April 2010– June2013

• Performed general administrative duties and acted as contact for customers

• Provided market coverage including public relations

• Wrote brochures and other marketing collateral for assisted living clients SKILLS

MS Office; Customer relations, program management; documentation; identifying client requirements EDUCATION

Clark University Bachelor of Arts in Psychology; Masters in Business Administration Worcester Polytechnical Institute Various programming courses

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