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Administrative Assistant Front Desk

Location:
Caltagirone, Catania, 95041, Italy
Posted:
August 07, 2023

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Resume:

Administrative assistant

St. Ermin's Hotel, Autograph Collection by

Marriott May 2022 - May 2023

- Understand the key principles of Marriott Pricing Strategies and Revenue Management

- Collected pre-payment, processed credit cards

sales as well as ongoing proactive sales support.

- Daily Revenue Report

- Attend and prepare daily meeting

Administrative assistant

- Handling all incoming calls effectively with a

professional and informative approach as per the

Reservations call standards.

- Processing reservations from the sales office, other hotel departments, and travel agents.

- Understanding the Hotels' policy on guaranteed

reservations and no-shows.

- Processing cancellations and modifications and

promptly relay this information to the front desk.

- Handling daily correspondence, responds to

inquires and makes reservations as needed.

Taj Hotels London October 2021 - April

2022

Hotel Receptionist

- Flexible and ability to work in a team.

- Good coordination skills.

- Strong orientation to problem solving.

- Customer reception capacity and room

assignment.

Au Pair

Hammersmith, London - September 2018 - July 2019

- Provided an all-time great and high-quality

physical and emotional care and assistance to two

children and performed various childcare

responsibilities.

- Prepared and served daily meals.

- Played with children.

- Drove them to and from school.

- Coordinated various activities, resolved any

problematic issues, and assisted kids in the

development of fundamental learning skills.

Pestana Chelsea Bridge Hotel and Spa - October

2019 - September 2021

WORK EXPERIENCES

MARTINA

VASTA

ADMINISTRATIVE

A S S I S T ANT

PROFESSIONAL SKILLS

- Proficient with Microsoft Office.

- Exceptional team-work.

propensity and strong problem-

solving skills.

- Organization and prioritisation

skills.

- Strong communication skills

Good Knowledge of Opera

management system.

- Excellent organisation, planning

and time management skills with

high attention to detail.

- Effective time management

skills and multitasking

capabilities.

CONTACT

Phone number +39-349-*******

Email: adyrm5@r.postjobfree.com

LinkedIn:

www.linkedin.com/in/martina-

vasta-70b220169

High school

Major academic courses: Business Economy,

Public Law, English, Spanish and French

Class 2011 September 2006 – July 2011

Technical and Commercial Institute

Accountants degree

Sesef School

Major courses: Administration and management

control, Banqueting management, English for

tourism, Front office management, Food &

Beverage management, MICE sector

management, Operation management, Revenue

management, Tourist economy, Tourism

marketing, Total quality management.

Class 2019 Master in hotel management

University of Catania

Major academic courses: Greek and Roman

history; Economics; Tourism marketing; English,

Spanish. Final dissertation: Socio-economic

characteristics of Sicilian Bed and Breakfast.

Class 2018 Bachelor Degree in Tourism Science

EDUCATION



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