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Department Head Patient Experience

Location:
St. Augustine, FL
Salary:
125,000
Posted:
August 07, 2023

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Paul Mouhalis, FACHE

Paul Mouhalis, MHA, FACHE

I am a highly skilled healthcare administrator with extensive military experience in hospital and outpatient practice operations. I remove barriers, streamline processes, and empower staff to work at the top of their capabilities improving patient experience and fosters an environment of trust. I am looking for a position in operations where I can leverage my experience to empower Healthcare professionals to practice at the top of their licensure. adyrm3@r.postjobfree.com 904-***-****

Saint Augustine, FL linkedin.com/in/paul-mouhalis-fache ACHIEVEMENTS

Executed Naval Branch Health Clinic Parris Island’s Continuity of Operations plan leading a multidisciplinary team to set up a remote clinic to provide medical support for 6,000 Marine Recruits and dislocated staff due to Hurricane Dorian.

Implemented a process to capture Other Health Insurance from eligible beneficiaries allowing the direct billing of patient's insurance, capturing $2.2 million for care provided, and improved patient experience and satisfaction. Led a multi-disciplinary team that doubled the coded inpatient encounters by accurately capturing and coding inpatient Anesthesia services performed.

Transitioned Branch Health Clinic Parris Island from a hybrid health record to a fully electronic health record, saving

$27,000 annually.

WORK EXPERIENCE

Department Head, Patient Administration Department United States Naval Hospital Naples, Italy

06/2022 - 03/2023, Gricignano di Aversa, Italy

Managed 6 Local Nationals and 7 military personnel executing the daily task across Inpatient and Outpatient Services (Inpatient and Outpatient Records, Data Flow, Transcriptions, and Coding) to include personnel, policies, and systems. Implemented a process to capture Other Health Insurance from eligible beneficiaries allowing the direct billing of patient's insurance, capturing $2.2 million for care provided, reduced the burden of collections and improved patient experience and satisfaction.

Led a multi-disciplinary team that doubled the coded inpatient encounters by accurately capturing and coding inpatient Anesthesia services performed.

Assistant Officer in Charge / Administrative Officer

Naval Branch Health Clinic Parris Island

05/2019 - 06/2022, Beaufort, SC

Provided executive leadership for 186 employees across 8 departments with an operating budget of $10.8 million. Senior Clinical Support and Administrative Functions Advisor for a 7-clinic chain that supports Marine Corps Recruit Training providing high-quality patient centered care for 22,000 Marine Recruits and enrolled patients. Guided the clinic through the COVID-19 pandemic balancing the requirements of continued Marine Corps Recruit Training and the safety of patients and staff.

Hired 10 individual to ensure all vacant positions were filled before a corporation wide hiring freeze during the transition to the Defense Health Agency.

Worked with the clinic's physicians, clinical staff and leadership to standardize equipment and optimize supply ordering, management, and utilization.

In coordination with the physicians, hospital and clinic leadership developed strategic, operational, and tactical goals, as well as, developed and monitored organizational budgets.

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WORK EXPERIENCE

Medical Administrative Officer (MAO) / Assistant Department Head USS IWO JIMA (LHD 7)

03/2017 - 04/2019, Mayport, FL

Led a critical access hospital afloat with 4 operating rooms, 2 Emergency Room beds, 14 ICU beds, 44 inpatient ward bed, and 256 overflow ward bed.

Managed 11 licensed independent providers and 62 support staff in the provision of Medical and Dental care to 3500 Marines and Sailors. Maintaining 97 percent Individual Medical Readiness and 99 percent Operational Dental Readiness. Developed internal policies and procedures in accordance with applicable policies, rules, and regulations to provide outstanding medical and dental care across the continuum of care while increasing patient satisfaction. Led a cross-functional team to refurbish a damaged Sterilizer that had been unserviceable for 3 proceeding years. Worked with internal and external partners to ensure that medical and dental supply levels we maintained regardless of the length of the supply lines.

Department Head, Operations Management

Naval Hospital Jacksonville

09/2014 - 03/2017, Jacksonville, FL

Managed the efforts of 114 personnel across seven divisions, executing security, upkeep, and maintenance of the Navy's third largest hospital.

Revitalized the operations management after multiple department head turnovers, receiving zero discrepancies and 100% compliance for seven divisions during the Joint Commission Survey, ensuring NH Jacksonville continued to be a High Reliability Organization.

Streamlined housekeeping and linen division programs, reducing overtime costs by 95% and improving stock levels for 32 clinics by 42%.

Managed a $1.2M budget and renegotiated contract services, yielding $136K annual savings. Instituted a Grounds Division decreasing the hospital’s ground maintenance contracts by 40%, saving the Navy $200k in contracted services.

Department Head, Current Operations

USNS COMFORT (T-AH 20) Continuing Promise 2015

03/2015 - 09/2015, Norfolk, VA

Oversaw the movement of 38,764 Staff ashore, enabling the completion of 115,000 patient encounters, 1,400 surgeries, and 293,133 healthcare services.

Oversaw 80 staff and managed patient flow at multiple medical care sites enabling 7,081 patient encounters, improving the wellbeing of individuals receiving treatment and strengthening ties of with partner nations. Implemented process to streamline the manning of medical engagement sites, reducing the time expended on manning by 50%. Enacted procedures to reduce changes, and no-shows for medical engagement sites, Subject Matter Expert Exchanges, and Community Relations projects by 95%.

EDUCATION

Master of Health Administration

University of North Florida

12/2013,

CERTIFICATIONS

Fellow of American College of Healthcare Executives (FACHE) (11/2020 - 12/2026) Lean Six Sigma Green Belt (06/2019 - Present)

American Red Cross; Basic Life Support (06/2023 - 06/2025) HONOR AWARDS

Eagle Scout (08/1990 - 05/2003)

Boy Scouts of America

Achievements/Tasks

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