James A. Cope

**** * **** ***. *****, FL *****• 724-***-**** •

adyrm1@r.postjobfree.com

Personal Attributes

Driven, ambitious, and organized professional with diverse qualifications in leadership and customer service. Equally able to work independently or collaborate as a team player. Excellent managerial and interpersonal skills combined with diligent work ethic. Seeking a position to further my responsibilities as a manager in order to enhance business development and further career advancement.

Professional Skills

Customer Relations, Warehouse Management, Forklift operation certified, Picker certified, Reach certified, Time Management Supervision, Communication,

Organizational & Multi-tasking Skills, UPS, FedEx, & USPS Shipping Systems, Team Leadership & Cooperation, Detail oriented, Employee Training, Payroll Processing, Inventory and ordering of Office Supplies, Office Administration. Job and Life Experience

Breakthrough Beverage Co.

2023- present

Started as a reach operator on the Replenish team. Within 1 month of start date Moved to the Oddball Dept. to pull 15 specific items within a 15 min. time frame. I averaged 11 mins. Processed returns in the mornings. Having to look up returned stock by several different means (Item number, barcodes, or name of the item) to locate where in the warehouse they were housed then returning the items to the inventory. At the same time I was put in charge of bottle picking for

”A” rack. Then I moved to Merge and learned how to use that computer system. That is my present position.

Lowes Home Improvement Inc., Pittsburgh, PA/Tampa, Fl 2022-2023

Started as a Cashier and moved up to Online Order Fulfillment Associate pulling internet orders for customers, staging and delivering for curbside in Pittsburgh PA. I then transferred to Tampa, Florida where I was assigned to the flooring department. I managed tile, laminate flooring and carpeting. I then shifted to outside Lawn and Garden and handled customer service, loading materials using a stocked product utilizing forklift, reach and picker. I also worked the tree tent for the holiday. Foster Dad, Pittsburgh, PA

2019 – 2022

Stay at home single foster Dad to 5 children ranging from 18 months to 16 years old. Home schooled 4 of the boys, transported to and from medical and therapy appointments, and a plethora of other parental duties. lmpro Corp, Inc., Warehouse Manager/ Supervisor, Pittsburgh, PA 2011-2019

Coordinated and enforced operational and personnel procedures. Trained staff; created employee reviews.

Oversaw daily warehouse functions in shipping and receiving. I n t e r v i e w e d, h i r e d, t r a i n e d a n d s c h e d u l e d n e w e m p l o y e e s .

Processed biweekly payroll, improved existing coaching plans. Complied with company specified guidelines around shipping requirements and warehouse safeguards. Controlled inventory levels by conducting physical counts, ordering supplies, and reconciling with data storage system.

Oaklane Farms, Inc./ Ranch Hand, Renfrew, PA

2009 - 2011

Grounds keeping including landscaping, leaf removal, mowing grass, trimming hedges and applying fertilizer. Performed routine maintenance to all outbuildings and fences. Minor repairs to farm equipment and buildings. Utilized hand tools in order to clear away operational areas. sterilize equipment.

Bestowed animal husbandry duties, sterilized equipment tended to animals daily. Reco Equipment, Inc., Inside Counter Sales Associate/ Cranberry Township, PA 2008 - 2009

Performed counter sales for heavy equipment company. Provided above average customer service and telephone communication skills, de-escalating customer complaints in a professional manner. Researched part availability and pricing for special orders. Inventoried out-of- stock items and submitted orders. Oversees shipping and receiving. Forklift certified.

Bilo Foods, Inc., Closing Office Supervisor, Harmony, PA 2007 - 2008

Utilized strong customer service skills to increase business. Cashing checks, selling lottery tickets, and communicating with customers in a friendly, professional manner.

Office administration skills including balancing cash sheets, creating reports, and answering telephones. Supervised cashiers created schedules and developed training techniques. EDUCATION

SENECA VALLEY HIGH SCHOOL

CERTIFIED - FORK LIFT AND REACH OPERATOR

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