Ronald Gaston

Spanish Fort, AL *****

251-***-**** / adyrl7@r.postjobfree.com

Education:

Work Experience:

Baldwin EMC

March 2022-June 2023

WALA – Gray TV

Sep. 2019 to Present

DynCorp,

Booz Allen and Hamilton,

General Dynamics IT

Mobile, AL

XANTÉ Corporation

Mobile, AL

WPMI, WJTV

Mobile, AL

University of Southern Mississippi

Bachelor of Science Degree

Major: Communication Minor: Computer Science

IT Help Desk Administrator

Install, upgrade, maintain, diagnose and repair all computer equipment to ensure optimal performance.

Install, configure, test, maintain, monitor and troubleshoot user workstations including hardware and software in order to deliver required service levels.

Perform on-site or remote analysis, diagnosis and resolution of complex desktop problems for users. Recommend and implement corrective solutions as needed.

Assess the need for and implement performance upgrades for computers including the installation of processors, network cards, hard drives, memory and other computer components.

Perform installation, maintenance and repair for printers and copiers and request vendor assistance when necessary.

Receive and respond to incoming calls and emails regarding computer problems.

Setup, support, manage, maintain, diagnose, repair and document mobile devices including cell phones and tablets

Maintain an inventory of all software and hardware assets as they relate to this position.

Create detailed documentation for all IT procedures as they relate to this position.

Newscast Director

•Responsibilities include hands-on director for newscasts and special events as well as coordination of major station productions both inside and outside of the building.

•Program the ignite system for the nightly newscast

•Create how-to manuals for incoming newscast directors

•Ability to handle stressful and complex situations responsibly

•Worked closely with the TV producers to make sure the programs are professionally done, aired on time and free from errors

•Collaborates with promotion and news employees to develop all necessary pre-production elements

•Create the on-air graphics for the newscast and for the reporter’s stories.

Business Analyst

•With input from the Product Manager, contribute to the vision of the product roadmap and actively participate in backlog refinement and maintains an emphasis on user experience and specifications

•Participate in daily standup meetings, planning meetings, reviews, and retrospectives.

•Manages and tracks the status of requirements throughout the project lifecycle (Atlassian program JIRA); updates and refines as necessary

•Collaborates with the team during Sprint Planning and participates in the planning to accomplish items from the backlog

•Translate business requirements into data requirements and makes recommendations.

•Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to

•Strong problem solving, critical thinking, and analytical skills

•Transformed Business Requirements from Business Architect into Epics and User Stories for the initial load to JIRA

QA Tester

•Work as part of a cross-functional team of developers, architects, and QA to develop and break down requirements into manageable user stories.

•Helps to oversee testing and case resolution

•Work with the technical team to design, develop, and maintain plans for testing all phases of software

•Experience in a manual software testing role

•Ran SQL queries using MySQL (open source) to validate data

•Produced documents identifying, for various business units, the content and data structures that will be needed to test new products and created the test data environments

Help Desk Manager

•Document all technical procedures and user guides

•Collaborate with team in design, development, implementation, and remediation of all processes

•Track client issues & resolutions

•Input all issues into JIRA for tracking

•Respond to questions and requests as quickly as possible, making every effort to meet customer expectation

Assistance Trainer

•Prepare training plans, release notes, customer announcements, and other internal job aids to facilitate successful product deployments.

•Produce training materials for ESF#3 team members

•Assist trainer during the training class

Graphic Designer

Responsible for creating aesthetically pleasing images for the web site and training materials

Meet with clients to establish their needs, using design software to complete projects and revising projects based on client feedback.

Corporate Web Administrator

•Create rich web user interfaces using HTML, CSS, and JavaScript.

•Build HTML emails that are eye-catching, creative, and produce high conversation rates for internal clients

•Test and troubleshoot e-mail campaigns across multiple platforms, browsers

•Taking PSD files from our design team and creating pixel-perfect, cross-browser tested and perfectly functioning websites

•Participate in the full product development cycle, including brainstorming, architecting, release planning and estimation, implementing and iterating on code, coordinating with internal and external clients, internal code and design reviews, MVP and production releases, quality assurance, and product support

Productions Manager

•Responsible for supervising and scheduling the production staff as well as studio facilities and equipment

•Responsible for supervising and scheduling the production staff as well as studio facilities and equipment

•Responsibilities include hands-on director for newscasts and special events as well as coordination of major station productions both inside and outside of the building

•Supervise all aspects of the video creation process from planning to final product edit

Experienced IT professional with over 5 years of experience in installing, upgrading, maintaining, diagnosing and repairing all computer equipment to ensure optimal performance. Skilled in installing, configuring, testing, maintaining, monitoring and troubleshooting user workstations including hardware and software in order to deliver required service levels. Proficient in performing on-site or remote analysis, diagnosis and resolution of complex desktop problems for users. Experienced in performing installation, maintenance and repair for printers and copiers and requesting vendor assistance when necessary. Capable of receiving and responding to incoming calls and emails regarding computer problems. Experienced in setting up, supporting, managing, maintaining, diagnosing, repairing and documenting mobile devices including cell phones and tablets. Proficient in maintaining an inventory of all software and hardware assets as they relate to this position. Experienced in creating detailed documentation for all IT procedures as they relate to this position

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