ERIC RYAN JONES

678-***-**** adyrkt@r.postjobfree.com Atlanta, GA www.linkedin.com/in/ericryanjones

Head of Product Technology Business Consultant Transformation Advisor

Strategic, data-driven executive with 20+ years of experience leading impactful product and engineering teams in hyper-growth startups as well as complex, geographically distributed organizations. Deeply experienced in product go-to-market strategy and delivery, with a focus on functional engineering and value-driven product management principles. Sought after agilist and change management advisor with strong ability to build consensus across teams, increase productivity and positively impact top and bottom line revenue growth. Empathetic mentor and coach with solid leadership development skills.

CAREER HIGHLIGHTS

●Decreased sales and marketing spend ~$50K and increased team agility by implementing engineering team maturation practices. Drove product evolution to align with a unique market niche

●Doubled team size and simultaneously increased team productivity by 50% using a people-first leadership approach to transform the team culture. Addressed skill gaps and resolved role misalignments resulting in enhanced team influence, increased executive buy in, and support

●Led enterprise credit product overhaul incorporating regulatory changes and new marketing features, bringing a 22% revenue increase; reduced speed to product delivery times by a third and increased new client onboarding by 40%

●Directed data pipeline changes after assessing customer churn, resulting in an immediate 20% reduction of errors. Realigned and redistributed savings to higher priority business objectives

EXPERIENCE

Director, Product-Led Growth, Hermann International Jan 2023 - Present

●Built a diverse Product Growth Team and influenced organizational structure resulting in additional headcount and resource allocation from cross-functional teams

●Developed transformation strategy to drive migration from Certified Practitioner-led to a customer-first model. Created self-service portal and analyzed Pendo Data identifying top 25% of users to ensure maximum impact of approach

●Currently leading the cross-functional overhaul of the client portal by establishing design sessions with in-house and 3rd party agencies & managing representation from 6 departments to create a more complete user experience from first point of contact to matured users

Lead Portfolio Product Manager, ZenBusiness PBC Feb 2022 - Nov 2022

●Transformed organizational structure to include two dedicated 15-person engineering teams, and product owner. Developed and matured product roadmap to align with strategic initiatives

●Accelerated customer engagement and retention by 50% inside Auth0 implementation and customer identity systems

●Led the creation of portal infrastructure and framework for a chat-based interface to grow LTV and product retention. Oversaw competitive market research and industry standard evaluations resulting in the adoption of an open-source solution supporting 20K+ users per month

●Enabled 100% engineer focus on accessibility development and the adoption of accessibility as a critical KPI for all future designs through core UI framework and the creation of a standard component library and shared asset/style guide

Senior Consultant & Transformation Coach, Slalom LLC Mar 2019 - Feb 2022

●Led Product & Agile organizational transformation across ~10 enterprise-level clients from project to product-focused practices. Implemented product management at all levels of the organization and acted as SME for executive leadership during the transition

●Designed 5 custom programs for organizations to deploy Scaled Agile and Agile best practices focused on corporate strategic goals alignment, communication, reporting, business unit measurements, and team-level deliverables

●Built and developed high-performing teams to serve multiple clients across industries

●Facilitated 4 internal workshops enabling sales teams to present complex transformation topics and lead conversations with senior executive leaders resulting in increased revenue origination

VP of Product, Synthio INC Apr 2018 - Dec 2018

●Spearheaded product evolution of a young marketing data product on a $1M budget through product management processes (integration, sprints, launches, Agile improvements) and sales processes (approval, training, and communication) to expand product offerings

●Established a first-round Customer Advisory Board aligned with Product Marketing and planned customer site visits leading to a beta launch to 3 customers

●Reduced CRM vendor spend by 80% and leveraged funds to build a team of 3 product owners

Senior Director, Equifax Jan 2016 - Apr 2018

●Led strategic vision of SDLC process for the organization and improved systems and processes utilizing the SAFe 4.0 framework, Scrum, Kanban, and DevOps models resulting in and 2x speed in response time to tickets

●Steered increase of onshore headcount by initiating a cost-per-story point analysis that showed total cost was lower than offshore reducing total spend by 25%

●Streamlined development, delivery, and reporting of software and web applications by implementing agile best practices across the organization leading to a 20% reduction in rework

●Implemented systems to better manage incoming requests through improved communication and alignment between engineering and business groups resulting in 50% reduction of support tickets,

●Built and lead team of 5-6 scrum masters, 2 program managers, and 6 cross-functional delivery teams

Director & Agile Coach, Equifax Mar 2013 - Dec 2015

●Transformed Consumer Division from Waterfall to Agile. Rallied Agile Leaders and Coaches, established information sharing channels to ensure best transformation practices and training sessions were uniform and cohesive.

●Oversaw end-to-end transformation process from new business intake, software development, and release management

●Established clear portfolio management standards across the business unit resulting in 60% reduction of user story churn and 30% increase in deliverability against the roadmap

●Built and managed an on and offshore delivery team and coached 2 scrum masters to lead their teams

●Primary liaison between the business unit and Equifax senior leadership, executives, and board

Senior Product Manager, NSite, LLC Jun 2010 - Mar 2013

●Implemented GIT version control system to a team of 5 developers across 4 states and migrated off a Subversion repository resulting in increased offline capabilities and increased efficiency

●Developed and implemented a release management process for all developers in the company leading to 40% less deployment failures and 80% customer satisfaction

●Led team of 5 to develop Knowledge Management System used by all US Department of Defense sector by liaising with senior officers to collect requirements, write user stories, prioritization, write release notes, and assisted with deployment to ~5K users

Senior Product Manager, Meditech Media Jan 2008 - Jun 2010

●Implemented Agile best practices and product management across a globally-distributed team of 15 through daily stand ups and written communication to increase collaboration between two international teams

●Influenced the adoption of a GIT server to an internationally dispersed IT department and developed SOPs for code-review, engineering operations, and release tagging standardization saving ~$50K/year

EDUCATION

University of Tucson

Photojournalism

CERTIFICATIONS

●SAFe Program Consultant (SPC)

●Certified ScrumMaster (CSM)

●Certified SAFe Agilist (SA)

SKILLS

Strategic Planning

Leadership Development

Coaching/Mentoring

Ideation/Vision

Management

Executive Communication

Transformation

Agile/Scrum/Kanban

Unified Product Experiences

Product-Led Growth

Product Optimization

Process Improvement

Organizational Efficiency

Data-Driven Decisioning

Product Strategy

Software Engineering

SAFe Framework

DevOps

TECHNICAL TOOLS

Pendo

Mixpanel

Figma

Sisense

Google Analytics

Atlassian - Jira, Confluence

ChatGPT

Google

ChurnZero

Generative AI

Slack

Teams

Contact this candidate