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Customer Service Front Desk

Location:
Winston-Salem, NC
Salary:
14/hour
Posted:
August 07, 2023

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Resume:

Nichole Sizemore

Professional, reliable & courteous employee seeking an ongoing position with daily

opportunities to provide excellent customer service. Winston-Salem, NC

Authorized to work in the US for any employer

Work Experience

Front Desk Agent

Quality Inn and Suites - Clemmons, NC

September 2019 to July 2023

• Perform all check-in and check-out tasks

• Manage online and phone reservations

• Inform customers about payment methods and verify their credit card data

• Register guests collecting necessary information (contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms

• Answer & forward all incoming calls

• Open & distribute all incoming mail

Cashier

Sunoco Gas Station

January 2015 to August 2019

• Operate cash register, credit card machine & lottery machine

• Handle gas pumps

• Check & balance daily sales report

• Receive, revise & organize store items

• Stock products

• Open and/or close store

• Provide excellent customer service

• Maintain clean work environment

Receptionist/Office Manager

Salem Steel - Winston-Salem, NC

July 2006 to November 2014

• Greet clients and provide information

• Answer, forward, and screen all incoming phone calls

• Maintain accurate files

• Enter and record data

• Receive, process, and distribute all incoming and outgoing mail

• Enter job time cards

• Serve as contact person for copier servicing and meter readings

• Head of DOT random drug testing program

• Assist Human Resource Department

• Ensure adequate clerical supplies and order new products when needed

• Keep postage meter current

• Responsible for front office and conference room being kept clean and pleasant Education

High school diploma

Davie County High School - Mocksville, NC

June 2009

Skills

• Office Administration

• Clerical Experience

• Administrative Experience

• Microsoft Outlook

• Phone Etiquette

• Office Management

• Hotel experience

• Human Resources

• Payroll

• Typing

• Accounting

• Computer skills

• Communication skills

• Filing

• Front desk

• Hospitality

• Bilingual

• Social Media Marketing

• Merchandising

• Guest Services

• Cash Handling

• Microsoft Excel

• Data Entry

Languages

• Spanish - Fluent

Certifications and Licenses

Computers 1 & 2 courses



Contact this candidate