Chioma Ikenebomeh

Cranston • 401-***-**** • adyrjv@r.postjobfree.com

PROFESSIONAL SUMMARY

●9+ Years experience working in customer service

●Considerable strengths in customer service, leadership, and teamwork.

●Confident communicator with the ability to adjust to situations as needed.

●Considerable strengths in customer service, leadership, and teamwork.

●Excellent skills in communication, critical thinking, and multitasking under pressure.

●Highly skilled at communicating respectfully and efficiently with customers and employees.

●5+ Years Legal Practice

●Possess the judgment and discretion to manage confidential information.

●Proven ability to work in a fast-paced environment.

●Able to deal courteously and professionally with the general public in a variety of circumstances.

●Talent for quickly resolving issues prior to escalation.

●5+ Years experience working as a Business Owner/ Manager

●Meticulous attention to detail, highly responsible & reliable.

●Poised professional, entrepreneurial, and energetic with a positive and confident demeanor.

●Poised professional, dedicated, strong work ethic.

●Highly skilled at connecting and working with people from diverse cultures and backgrounds.

●Poised professional, dedicated, strong work ethic, and organized leader.

●Talent for recognizing strengths to improve performance of the team.

EXPERIENCE

Insurance Attorney/ Associate

ZCL Solicitors, Lagos, Nigeria, January 2017- June 2022

●Prepared 20+ LORs for submission to carriers in response to claims filed.

●Conducted Legal research on topics related to drafting of insurance policies

●Conducted risk management audits to identify aries of potential liability

●Adjusted product roadmap in response and optimized product features/ plans

●Provided administrative support to clients achieving 30% client satisfaction

●Spearheaded a class action lawsuit against an insurance company for unfair claim practices to clients and received a settlement worth over N21,000,000 ($30,000)

Customer Service

ZCL Solicitors, Lagos, Nigeria, August 2011 -January 2019

●Conducted 35 daily phone calls while explaining to customers their policies and maintaining excellent satisfaction rates

●Improved customer satisfaction by 15% in my first three months according to company survey

●Received “ worker of the year award” out of 17 other representatives in that department. Results were based on speed, sales quotas and customer satisfaction

●Consistently met a N7000000 ($10,000) monthly insurance sales quota

●Reorganized the different policies and shared everyone into different sections for easier operation

●Reduced the average guest wait time by 10 minutes

●Finally rose to the position of Insurance attorney/ associate. I held that position for 9 years and started my own business.

Position Title

AnotherWorld Balloons, Lagos, Nigeria, February2019-June2023

●Oversaw training and public relations with face to face customers and online customers

●Successfully managed overall budget activities

●Effectively managed and motivated sales and marketing

●Helped to achieve measurable change in the company through determination, leadership and hardwork.

EDUCATION/CREDENTIALS

Masters in Insurance Law, January2010- June 2011

University of Connecticut, School of Law

Connecticut

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