WORK EXPERIENCE

A N N U I T Y P A Y O U T C L E R K

Principal Financial Group Dec 2015 to Mar 2016

Answer customer's questions and provide information on procedures and/or policies

Assisted customers by updating account information C O O K / C A S H I E R

Casey's Convenience Store

Aug 2008 to Feb 2010 & Jul 2012 to Oct 2015

Greet customers entering establishment

Prepared breakfast & lunch and cleaned the machinery and kitchen

In charge of ordering all supplies for the kitchen Received payments by cash, check, credit cards, vouchers,

& automatic debits

Assisted customers by providing information and resolving their complaints

Answered customer's questions and provided information on procedures or policies

Issued receipts, refunds, credits or change due to customers

T E M P O R A R Y O F F I C E P O S I T I O N S

Associated Staffing Sep 2008 - Apr 2009

Operated telephone switchboard to answer, screen or forward calls, provided information and took messages Greeted customers, assessed their needs and

directed/escorted them to specific destinations

Scheduled appointments and maintained/updated

appointment calendars

Filed and maintained records

Administrative Assistant

MELISSA

SERRANO

C O N T A C T

308-***-****

adyrjn@r.postjobfree.com

S O F T W A R E K N O W L E D G E

Redwing Software

Quickbooks

Microsoft Office

E X P E R T I S E

Customer Service

Office Administration

Bookkeeping

Data Entry & Analyzation

P E R S O N A L P R O F I L E

I am adaptable, hardworking,

jovial, bilingual and have many

years of experience in office &

administrative roles, customer

service and various sectors of

finance such as; bookkeeping,

inventory control, accounts

receivable and accounts payable.

I took a few years off of my career

to raise my family and operate a

certified in-home daycare. Now

that my youngest son is a young

adult, I am ready to return to my

office/finance career.

A D M I N I S T R A T I V E A S S I S T A N T

Headstart CFDP, Inc Aug 2006 to Sep 2008

Used computers for various applications such as; database management and word processing

Answered telephones and gave information to callers, took messages and/or transferred calls to appropriate

individuals

Created, maintained and entered information into

databases

Operated office equipment such as; fax machines, copiers, and phone systems

P E R S O N A L S K I L L S

Active Listening

Time Management

Communication

Problem Solving

Personable

WORK EXPERIENCE CONT...

Administrative Assistant

MELISSA

SERRANO

C O N T A C T

308-***-****

adyrjn@r.postjobfree.com

thank you!

EDUCATION

A C C O U N T I N G C L E R K

C E R T I F I C A T E

Hastings Campus May 2000

H I G H S C H O O L D I P L O M A

Mankato KS May 1987

B O O K K E E P E R A S S I S T A N T

Balanced Books, LLC Jan 2006 to Aug 2007

Used computers for various applications such as; database management and word processing.

Operated office equipment such as; fax machines, copiers, and phone systems

Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes

Classified, recorded and summarized numerical and

financial data to compile and keep financial records using journals, ledgers and computers

Debited, credited, and totalled accounts on computer spreadsheets and databases using Quickbooks software Operated 10-key calculators, typewriters and copy

machines to perform calculations and produce documents Calculated, prepared and issued bills, invoices, account statements and other financial statements according to established procedures

A C C O U N T S P A Y A B L E / R E C E I V A B L E C L E R K / S C A N N I N G C L E R K

Uncle Neal's Country Aug 2000 to Oct 2005

Operated computers programmed with accounting

software to record, store, and analyze information Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes

Classified, recorded and summarized numerical and

financial data to compile and keep financial records using journals, ledgers and computers.

Debited, credited and totalled accounts on computer spreadsheets and databases using specialized accounting software

Operated 10-key calculators, typewriters and copy

machines

Compiled statistical, financial, accounting and auditing reports/tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable

Matched order forms with invoices and recorded the necessary information

Performed general office duties such as; filing, answering telephones and handling routine correspondence

Calculated, prepared and issued bills, invoices, account statements and other financial statements according to established procedures

Transferred details from separate journals to general ledgers or data processing sheets.

Contact this candidate