Customer Service Representative
Resume:
NADJI M.
PHILIPPE
Florence, KY 41042
***********@*****.***
OBJECTIVE
Qualified Customer Serve Representative with 5+ years in fast-paced customer service and call center environments. Personable and professional under pressure; with the drive to climb the corporate ladder.
EDUCATION
High School Diploma Marylawn of the Oranges Academy
SEPT 2007 – JUNE 2009
High School Diploma Orange High School
SEPT 2009 – JUNE 2011
3.5 GPA, Member of NU DELTA ALPA Dance national honor society and Member of NATIONAL HONER SOCIETY 2010-2011.
EXPERIENCE
Road Feeder Services- Polar Air Cargo Inc: 1121 Aviation Blvd, Hebron, KY 41048 – 914-***-****
Supervisor APRIL 2017-2021
Office Manager APRIL 2021-CURRENT
- Planning and movement of Domestic and international truck loads
-overseas warehouse activities
-customer service/ problem resolution
-Receive orders via phone, e-mail, and fax, and enter shipments into the system.
-Place shipping orders and confirm invoice prices.
-Communicate with customer on shipping schedule, pricing, product availability, product/shipping documentation, loading requirements, and outbound move confirmation.
-Enter data into system for invoicing.
-Create/ Activate shipments for outbound.
-Compile invoice information weekly for summary billing to Service Analyst/Cash Rpts .
-Creating Arrival notices for international shipment, entering clearance forms and accepting appropriate fees.
Customer Service Representative All Cartage Express: 22 Pennsylvania Ave, Kearny, NJ 07032 – 862-***-****
JAN 2017 – APRIL 2017
Receive orders via phone, e-mail, and fax, and enter shipments into the system.
-Enter data into system for invoicing.
-Answer shipment questions with up-to-date knowledge of PODs & POPs.
-Contact customers to retrieve up to date routing info and see to that freight is delivered accordingly.
Customer Service Representative Forward Air Inc: 888 Doremus ave #C, Newark, NJ 07114 – 973-***-****
APRIL 2015 – 2017
-Receive orders via phone, e-mail, and fax, and enter shipments into the system.
-Place shipping orders and confirm invoice prices.
-Communicate with customer on shipping schedule, pricing, product availability, product/shipping documentation, loading requirements, and outbound move confirmation.
-Enter data into system for invoicing. Create / Activate shipments for outbound.
-Compile invoice information weekly for summary billing to Service Analyst/Cash Rpts .
-Creating Arrival notices for international shipment, entering clearance forms and accepting appropriate fees.
Captain Atrium Country Club: 609 Eagle Rock Ave, West Orange NJ.
JAN 2012 – 2015
- Overseeing event set up and break downs
-Ensure members and quests have a memorable dining experience
-Supervise and train dining room staff
- Act as Manager on Duty in absence of Managers and Directors.
SKILLS
Creative Problem solver
MS Windows proficient
`Customer problem resolution
Quick learner/Ability to multi-task
Multi-line phone talent
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