Customer Service Medical Center
Resume:
JEFFREY JAIME
Seattle, WA *****
Mobile: 832-***-****
Email: adyrid@r.postjobfree.com
QUALIFICATIONS:
• 7 years of expertise in Aviation Management and airlines in-flight operations; with extensive trainings in Aviation Safety and Emergency procedures-in accordance to FAA, DOT and IATA compliance and protocols.
• Extensive training in Marine safety and emergency procedures mandated by US Coast Guards.
• Excellent customer service and interpersonal skills; Information Technology.
• 15 years of experiences in Restaurant Management; numerous trainings in hospitality and customer service.
• Superior knowledge in food, wine and beverages in a hotel and restaurant setting- with emphasis on fine-dining background.
• Multilingual- English, Filipino. Conversant in Japanese and Spanish.
• Strong leadership abilities.
WORK EXPERIENCE:
Jan, 2019 - Jul, 2022 Lead Flight Attendant/Purser, Omni Air International 3303 N Sheridan Road, Hangar 19
Tulsa, OK 74115
• Assist passengers and fellow crew members during emergency situations, effectively implement instructions from the flight deck crew, and follow Omni established emergency procedures
• Ensure compliance with Federal Aviation Administration (FAA) regulations.
• Ensure passenger compliance with in-flight safety measures.
• Provide exemplary customer service to exceed customer satisfaction
• Comply with all internal standards, policies, and procedures of Omni which include: uniform, grooming, and personal conduct while on duty
• Prepare/serve meals and beverages, including alcoholic beverages, peanuts, and meals containing beef, pork, and/or seafood
• Interact professionally with a wide variety of people from a broad range of cultures
• Act as an accurate and courteous source of information for passengers, taking immediate steps to initiate service recovery when needed
• Responsible for providing excellent customer service to passengers by performing or assisting in the performance of safety, passenger service, and cabin preparation duties Feb, 2017 - Jan, 2019 On-Board Attendant, Clipper Navigations Inc. dba Victoria Clipper 2701 Alaskan Way
Seattle, WA 98121
• Perform onboard mariner duties to ensure passenger safety and comfort during navigation.
• Provide friendly and professional service to passengers and maintains excellence and the highest company standards in customer service
• Provide leadership and maintain order during high stress situations including evacuation, security threats, delays, severe weather conditions, and turbulence, etc.
• Participates in a USCG-mandated safety trainings and drills.
• Baggage-handling.
Apr,2015 - Jun,2016 Flight Attendant, Mesa Airlines dba United Airlines 410 N 44th St. Ste. 400
Phoenix, AZ 85008
• Perform duties in the confines of aircraft cabins and galleys
• Ensure customer safety and comfort while delivering a consistently gracious service
• Provide leadership and maintain order during high stress situations including aircraft evacuation, security threats, delays, severe weather conditions, and turbulence, etc May,2008 - Jul,2014 Restaurant & Bar Manager, Texas Medical Center dbaTrevisio Italian Restaurant and Conference Center 6550 Bertner Avenue
Houston, TX 77030
• Ensures superior food and beverage service to Texas Medical Center clientele.
• Conducts regular training to staff according to Company’s policy and mandates
• Maintains business relationships and contacts with TMC’s Member Institutions (hospitals, Universities, government entities, et.al.)
• Updates menus and specials on a regular basis and introduce to staff.
• Monitors daily Food and Beverage sales and revenues.
• Writes and updates company training manuals.
• Assisted in the organization of catered events and food service operations.
• Performs nightly closing procedures such as daily revenue, profit and loss, comps and voids accountability, receipts reconciliation, etc.
Apr,2004 - Apr,2008 Restaurant Manager, The Briar Club Country Club 2603 Timmons Lane
Houston, TX 77027
• Ensures superior food and beverage service to the Country Club members.
• Coordinates activities of dining room/kitchen personnel; ensure prompt, courteous service.
• Schedules and verifies staff working hours for payroll.
• Performs food and beverage training for the staff, writes and updates company manuals.
• Performs nightly closing procedures such as daily revenue, profit and loss, receipts reconciliation, etc. Apr, 1997- Dec, 2003 Waiter/Team Leader, Hyatt Regency Hotel-Guam 1155 Pale San Vitores Road
Tumon, Guam 96913
• Trains and supervises restaurant staff and oversees restaurant operations
• Conducts regular physical recording and inventory of liquors, wines, and beverages
• Monitors daily Food and Beverage sales
• Ensures superior service to Hotel guests and clientele
• Purchases food, beverage and other restaurant supplies EDUCATION/TRAINING:
Washington State Food Worker Card
Public Health-Seattle & King County
Issued: June 11, 2023
Expiration: June 11, 2025
High School Diploma- General Studies
Chevalier School, 1986-1991
Angeles City, Philippines
Bachelor of Science Major in Biology-undergraduate Angeles University Foundation, 1992-1995
Angeles City, Philippines
Hotel and Restaurant Management Training Certification Guam Community College, 1999-2000
Mangilao, Guam U.S.A.
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