Customer Service Assistant Manager

KIMAYA BOYD

*** **** **** ******, ************, Florida 32208 · 904-***-****

***.******@*****.***

An immensely capable Assistant manager seeking a job within your organization which offers opportunities for growth.

EXPERIENCE

JULY 2020-JUNE 2021

LEAD ORDER PICKER, SALLY BEAUTY HOLDINGS, INC

Responsible for filling orders in a safe, accurate and timely manner.

Ensure all areas of work are done accurately to ensure optimal customer service.

Maintaining productivity and quality related standards based on assigned tasks.

Able to work in a fast-paced environment with the capability to adjust to change and interruptions.

JUNE 2017-MAY2019

ASSISTANT MANAGER, Holiday Inn express

Daily inspections of all rooms using approved inspection checklist

Supervise and develop housekeeping staff

Plan and schedule power, equipment and supply requirements for the facility.

Maintain accountability for the cost, quality, utilization, and performance of employees and equipment

MARCH 2013– APRIL 2016

EXECUTIVE HOUSEKEEPER, SpringHill suites by marriott

Ensure that all rooms are cleaned in a timely fashion and report to the front desk agent on duty

Immediately respond to guest requests, complaints, and report back to guest with a resolution

Train and educate staff on safe handling practices with equipment, chemicals, and procedures

Coordinates with Housekeeping Manager in regard to room inspections and the Quality Assurance Program

August 2010- April 2016

Warehouse Associate, Remedy Intelligent Staffing

Quality control, receiving and counting stock inventory, and record data manually and/or entered into computer system

Load/unload items to be stocked on shelves for our stockrooms, warehouses, or storage yards

Prepared and maintained records and reports of inventories, price lists, shortages, shipment’s

February 2001-April 2006

Front End Manager, Winn-Dixie Logistics

Direct and supervise employees

Hire, train, and evaluate personnel, assign employee duties

Handle all customer / client request for each department

Maintain accurate time keeping

EDUCATION

MAY 2004

DIPLOMA, William M. Raines

GPA 2.76

MARCH 2005

DATA ENTRY CLERK, Jacksonville Job corps

Received Certificate of Achievement

Received Certificate of Recognition

Business Office Technology Certificate

SKILLS

Affluent in Microsoft Word and Excel

Excellent customer service skills

Time Management

Paying attention to detail

Always motivated to learn new things

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