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Customer Service Accounts Payable Accounts Receivable

Location:
Brandon, FL
Posted:
August 07, 2023

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Resume:

Beth Endrick

*** ******* ******, *******, ******* 33511

Cell 813-***-****

Email: adyrhu@r.postjobfree.com

I have led the implementation of several programs to include the AS400 and SAP. Led my team by staying on budget, making deadlines, and delivering high performance. Focused on team building for motivation and development. Created and analyzed reports for imperfections and implemented new processes when necessary. Skilled communicator, problem solver and process improvement specialist. Supervisory/management experience for 10+ years and an accounting/finance background for over 20 years.

Professional Experience:

Southeast Showclubs, Tampa, FL September 2022 – Present

Bank reconciliations for 15 accounts

credit card reconciliation for 5 accounts

Receive and enter all invoices for 7 clubs

Taxes – sales tax, property tax, 1099s

Accounts receivable and Accounts Payable

Research any discrepancies that might arise on vendor accounts

Work with TeamViewer, Right Networks and OneDrive

THE MOSAIC COMPANY, Tampa, FL October 2016 – September 2022

NASS Accounts Payable - Special Payments / New Requests / TradeShift / Pre-Approved

Process incoming request forms from North America and Brazil within deadlines

Review, process and coordinate incoming Data Loaders for vendors using Bill of Ladings / Invoices

Process WINSHUTTLE spreadsheets – Manual Invoices / Manual Credits

IncoTerm payments from Brazil – can also be processed as a WINSHUTTLE

Inventory – stretch assignment – Blackline reconciliations and Warehouse totals

Corporate Card – stretch assignment – verify receipts match entries in Concur

Customer Service – help resolve issues from suppliers, transportation, treasury, payments, procurement, warehousing and supply chain

Review & process New Requests in ServiceNow – invoices, credits and date changes

Review & code Pre-Approved invoice in TradeShift

Review & process invoices in cloudscan (TradeShift)

Research and resolve supplier related issues i.e., missing payments, remits etc.

THE MOSAIC COMPANY, Tampa, FL September 2015 – October 2016

Accounts Payable Lead

Payment Recovery

Performed data analysis to identify recovery opportunities for overpayments due to pricing variances, duplicate payments, tax errors, etc.

Reviewed, processed and coordinated incoming payments resulting from recovery efforts

Collaborated with various Mosaic business areas, suppliers and state offices to gather needed information, resolve differences, and complete work on schedule. Work with accounting team on recording transactions (i.e., unapplied cash). Also, seek to identify root causes driving the need for payment recovery (i.e., duplicate payments)

Payment Processing

Processed daily netting

Processed daily open items with discounts

Processed daily payments for Checks, ACH/EFT, Wires and Special Handing

Vendor Inquiry / Customer Service

Addressed and resolved incoming calls / emails from vendors

Submitted manual invoices / manual credits to correct vendor accounts

Requested emergency payments when appropriate

Worked with vendors, purchasers, buyers, and requestors to correct Purchase Orders and enter past due invoices for payment

Aerotek – Contractor with Mosaic, March 2015 – September 2015

Accounts Payable Technician

Entered invoices in Avantis for payment from SAP

Researched vendor statements and requested missing invoices and credit memos

Researched and resolved vendor issues

Sent monthly accruals to appropriate teams

Binder & Binder, July 2012 – March 2015

Customer Care Specialist

Provided customer service for clients seeking disability

Answered phone calls from clients, social security administration (SSA), and the administrative law judge’s (ALJs) office

Gathered and maintained information from clients to build disability cases to present to the SSA and the ALJ

Reviewed medical records from treating physicians and clinics

Followed up with clients to confirm they are still seeing their doctor’s and confirmed that all medical records were gathered before court dates

Cintas Corporation, January 2006 – August 2010

Office Manager/Accounting/Customer Service

Handled all invoices and maintained daily, weekly, and monthly accounts receivable reports and all customer correspondence

HRIS – used for hiring and determining staff needed

Payroll – reviewed and entered the payroll for the office, warehouse and SSRs

Quality Control and Quality Audits

Processed daily cash flow from the deliveries – counted and deposited

Processed internal credit memos and reversals due to no charges, incorrect rates, and quantities

Reviewed statements to reconcile vendor accounts, ensuring all expenses and credits were accounted for

Maintained route sales for each route ensuring drivers get credit for sales on their route

Implemented delivery route changes when necessary to improve delivery times

Wrote credits when necessary and maintained the back up for all the credits that were written for catalog sales, route balancing every night,

Maintained customer files for accuracy, verified bank deposits, and sent cash sheets to the corporate treasurer

Adhered to monthly and annual budgets for the office and perform internal audits to prepare for the corporate annual audit

Implemented HIPPA and SOX compliant standards, working with auditors (internal and external)

Supervised accounts payable, accounts receivable, cash application, billing, and customer service

Debt recovery and unapplied funds

Servpro of Pennypack, April 2000 – January 2006

Office Manager/Accounting/Customer Service/

Answered all phone calls from customers and suppliers

Maintained inventory for the warehouse

QuickBooks – Accounts Payable / Accounts Receivable

Created estimates for customer’s and insurance companies

Processed and entered all invoices in a timely manner

Responsible for gathering information for collections, accounts receivable, and researched billing issues.

Negotiate payments with the insurance company and homeowner

Responsible for making follow up calls to be sure the homeowner is satisfied with the work that was completed

Bank Reconciliations – 3 accounts

Quality Control and Quality Auditing

Entered all payments received and researched customer complaints

Education:

University of Southern New Hampshire

Bachelor’s Degree in Accounting

Ashford University

MBA in Organizational Management with a minor in Finance

United States Air Force

Six Sigma – Green Belt



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