Alex Saint-Agnan

**, ***********, ******* *** ***

E-mail: adyrgb@r.postjobfree.com

Phone: 017********

Mobile: 078********

Education & Qualifications

**** – 1983 Bernard de Ventadour College (Ussel) France

GCSEs: English (A), International Business (B), Costing & Finance (B).

HNC in accountancy.

1979 – 1981 Lycée technique de Guéret (France)

A-levels: Economic Science (A), General Studies (B), Geography (A), Sociology (A)

Foreign languages:

French, Italian. Both written and spoken.

IT Skills:

Confident with Microsoft Office.

SAP, ORACLE, SAGE 50

Work experience

01.07.2019 until now. International Trade Development & Documentation Officer.

North & Western Lancashire Chamber of Commerce. 9-10 East way Business Fulwood, Preston Lancashire, PR2 9WT

Responsible for recruiting new members to the Chamber’s International Trade Network and developing a package of international trade support.

- Strong focus on developing new business relationships and generating and negotiating new income for the Chamber through the International Trade Network.

- Organize events and activities to support International Trade Network Members.

- Be involved in developing marketing and promotional campaigns to generate leads and appointments for new member applications.

- Present the International Trade Network to potential members through direct communication in face-to-face meetings, telephone calls, emails, and group meetings.

- Process and verify export and import documentation and assist with general administration.

- Attend to network and Show events within the North & Western Lancashire Business territory.

- Create, administer, and deliver export documents requests from local exporters such:

1) Certificate of Origin

2) Arab Certificate of Origin

3) Movement certificate such as EUR1.

. Provide Customs Declaration Services by raising SAD entries into Customs Chamber software.

. Specialise in full Frontier Customs Declaration Services on both Export & Import.

. Prepare and submit customs entries to the HMRC.

· Deal with both goods being brought in and out of the country, so both import and export

· Data processing and recording accurate information into the system

· Speak to customers over the telephone to chase missing information

· Deal with any issues/queries

. Deal with general enquiries from importers/exporters concerning all areas, relating to Customs Procedures, Tariff Classifications, Duty Rates, and any other documentation requirements.

. Keep up to date with changes in regulations, laws, and customs procedures.

01.6.2018 until 30.06.2019. Sales Account Manager for the French & Italian Market. Acme Vape. 255 North Road Preston PR1 1RD

- Generate and manage all B2B sales accounts for the French & Italian markets.

- Visit the distributors in France & Italy to promote the brand.

- Maximise brand awareness by contacting stores daily.

- Work with the distributor’s managers across France & Italy to promote the products under our brand portfolio and engrave our vision to become a globally recognised e-liquid manufacturer.

- Maximise sales opportunities within these regions through research and persistence

- Maximise consumer demand through liaising with the marketing team and B2B account to roll effective marketing campaigns

- Translate advertising and IVG promotional content in French & Italian for designers and influencers.

- Build and develop a meaningful relationship with a B2B account that goes beyond the product, the service and the company price.

- Operate in a manner that adds value to the consumer/retailer therefore consequently adding value to IVG Premium E-Liquids

- Thrive to bring the brand to the number one in the vaping industry

- Liaise with the marketing team to assist our partners in selling the brand.

- Use of social media to market the products on all platforms.

- Consistently driving sales to meet monthly targets

- Respond to customer queries and enquiries

- Working as part of a team to our company philosophy and vision

- Discover new ways to generate consumer demands within Distributors & Retail shops

- Attend to Vape Trade shows in France & Italy to develop new businesses.

05.06.2017 until 30.06.2018 – Customer Experience Manager. Provident, Unit F26 Preston Technology Management Centre Marsh Lane Preston Lancashire PR1 8UQ

Collect customer’s payments each week on the day/time they have asked for

- Call back on customers where they have not been in

- Make customers aware of the consequences of not making a payment or making a partial payment

- All customer activity is recorded accurately

- Complete the required standard administrative procedures

- Account for all monies received in and out daily

- Conduct and complete loan applications for New and Existing customers.

- Contact new customer leads and convert within 48 hours

- Responsible for growing the territory in line with company procedures

- Make customers aware of the products available to them

- Regularly inform New & Existing customers of the 'Recommend a Friend Scheme

- Ensure every customer has visited the assigned area and received call-backs

- Responsible for referring financial difficulty/vulnerability customer triggers to a line manager

- Identify risk or potential fraud and inform my line manager

- Attend weekly/monthly meetings when requested this

- Attend regular 1:1s, performance reviews, training and coaching sessions

01.07.2014 until 20.04.2017 - Key Account Manager, IAC Ltd, Nelson Lancashire BB9 8TY

My role is to acquire and develop my promotional skills by regularly visiting our key customers across Europe.

Process customers’ orders and ensure that they are produced and delivered on time.

Generate sales reports to the senior management.

Prepare marketing campaigns to generate interest/revenue.

Organise our customer’s visits to our company site in the UK.

Retain extended knowledge of our partners/market needs resulting in a better view of our internal planning and product manufacturing.

Attend to daily production meetings to assess the status of the order book.

Attend sales meetings to increase our order books and discuss forecasts.

Liaise with the dispatch department to ensure the goods are On Time for Full Delivery.

Attend price review meetings with customers and the implementation.

Demonstrating excellent communication and customer service skills is paramount to successfully liaising with international companies and representatives in the Packaging industries and retailers.

Deal with new enquires and log them into Salesforce to generate potential new leads and follow them up. Upon consultation with the development team and planning department, it enables us to negotiate pricing, distribution, and deadlines.

Interact face to face to maintain customer loyalty to translate it into new business opportunities.

Schedule a regular trip to the head office to review the customer accounts.

15.04.2013 until 26.06.2014 - Customer Service Associate Milliken Ind. Wigan WN6 8RN

Serving customers by providing product and service information and resolving problems.

Processing customers’ mat orders into the SAP system.

Attracts potential customers by answering product and service questions.

Sending information about the products to customers.

Opening customer accounts by recording account information.

Maintaining customer records account information by liaising with the MDC team.

Sending order confirmations to the customers.

Following the product on the production line, the dispatch and delivery of the goods on time.

Issuing POD to customers using the UPS/DSV/GEFCO courier website.

Raising quotations/price inquiries by email for the customer.

Logging Quality Notifications about any order dispute.

Raising collection orders when the goods need to be returned to the factory for investigations or rework.

Raising replacement order FOC or with the charge when required.

Raising credit notes, when necessary, through SAP.

Monitoring the QNs until their complete resolution.

Raising product samples to be sent to field representatives or potential customers.

Assisting the customer to use the online ordering system of the company website.

Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Liaising with the credit team to check on credit limit and opening of new accounts.

Assisting the credit team with invoice queries.

Assisting the other departments in document translations

Assisting my teammates with the workload of the department staff shortage.

Recognition:

Certificate in Personnel Practice. The University of Central Lancashire. 1995

ICM – Cash collection & Credit Risk management. Intermediary level. 2011.

American Express. Security & Privacy awareness training. 2010.

Microsoft Office XP Advanced training course. 2005

Computer maintenance certificate with distinction. 2003

Interests & Hobbies:

Fitness, countryside walks, cinema, abroad travel, ethnology, IT & new technology.

Contact this candidate