CONTACT

Address: Dubai United Arab

Emirates

Phone : +971-*********

Email : adyrg8@r.postjobfree.com

LinkedIn -

https://www.linkedin.com/in/az

za-husham-7b458725/

SKILLS

● Exceptional telephone

etiquette

● Staff education and training

● Customer service expert

● Planning and organizing.

● Team player.

● Accurate data entry

● Conflict management

● Works well under pressure

● Travel coordination

● Proofreading and editing

● Critical thinker

● Staff management

● Business writing

● Social media knowledge

● Time management

● Quality assurance

● Operations management

● Strategic execution

ADDITIONAL

INFORMATION

● Visa status: Spouse visa

● UAE Driving License

Azza Husham

PROFESSIONAL SUMMARY

Business admin graduate, customer service oriented, with a proven record of experience in Purchase, Supply Chain Management, keen to advance and add value to the next position I join. WORK HISTORY

Call Center Agent

Noon.com

October 2019 – Present – Dubai, United Arab Emirates

● Manage large amounts of Inbound and Outbound calls

● Identify and assess customers’ needs to achieve satisfaction

● Provide accurate, valid and complete information by using the right methods/tools

● Resolve customer complaints via phone, email, mail or social media

● Statistical analysis.

● KPI.

● Trouble-Shooting

Manager- Purchase & Logistics

Canadian Emirates Western Engineering Co LLC

April 2018 – September 2019 - Abu Dhabi, United Arab Emirates

● Stays familiar with the company's needs

● Makes supply orders - Coordinates with people in different company locations to see if a better price is available somewhere else or if suppliers in a certain area are not up to expectations

● Double-checks the work of purchasing agents

● Communicates with executives and gains approval for purchasing contracts with new vendors or on new supplies

● Continuously comparison shops and negotiates to make sure the company gets the best possible prices on needed supplies

● Overseas supply chain management

● Communicates with suppliers and to make sure supplies get where they need to be when they need to be, even when a deadline is tight

● Maintains a network of professional contacts in order to discover new opportunities for good deals on orders

● Forecasts demand for certain products and makes orders accordingly - Checks inventory, tracks how inventory is used, and adjusts purchasing habits in accord with apparent trends - Processes payments and invoices

● Keeps a well-organized collection of contracts for easy reference when needed

● Attends conferences to meet potential new suppliers and glean insight from other

● Professionals in the purchasing field.

Real Estate Advisor (Telemarketing)

Easy Deal Property Management

April 2016 - March 2017 - Abu Dhabi, United Arab Emirates

● Answer calls and respond to emails, handle customer inquiries both telephonically and by email.

● Provide customers with product and service information, enter new customer information into system

● Update existing customer information, process orders, forms and applications

● Identify and escalate priority issues, route calls to appropriate resource

● Follow up customer calls where necessary, document all call information Accounting Executive

3G Company Ltd.

April 2012 - February 2016 - Khartoum, Sudan

● Control the bank account, petty cash, and bank reconciliations.

● Prepare the monthly VAT sheet.

● Follow up the pending sales invoices with the customers and the money transfer to our bank account.

● Revise and settle employee’s expenses sheets paid for the company projects.

● Reconcile vendor balances.

Administration, Accounting & Logistics Executive

Nokia Siemens Network Limited

May 2009 - January 2012 - Khartoum, Sudan

● Create, update & maintain a good filling system

● Prepare and follow the invoices to be paid by mobile operators

● Control the petty cash and in-out payment from banks for the running projects

● Prepare and post monthly report about transportation

● Follow up and post the subcontractors invoices

● Booking travel for employees locally and internationally

● Arrange for workshop and training

● Communicate effectively since the job primarily involves liaising with clients, couriers and other operational departments.

● Organize personnel, and assist with training as required, whilst also organizing budgets and courier expenses.

Medical Office Assistant

Royal Care Hospital

May 2008 - April 2009 - Khartoum, Sudan

● Interview patients for case histories prior to appointments

● Schedule and coordinate appointments

● Assist patients with initial paperwork

● Accurately update and maintain patients' health records

● Verify insurance coverage and assist the billing department with processing claims

● Communicate test results to patients when directed by physicians or nursing professionals

● Assist patients with re-scheduling appointments and other scheduling issues

● Inform patients of credit card declines and other billing issue CERTIFICATIONS

● Logistics and Supply Chain Management.

● Quality, Health Safety and Environment Manager and Internal Auditor's Training.

● Supply Chain Forecasting & Management Masterclass. EDUCATION

Master of Business Administration: Project Management, January 2013 Garden City College For Science & Technology – Khartoum, Sudan Bachelor of Arts: Business administration, April 2008 AUW - Ahfad University for Women – Khartoum, Sudan

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