Jacob Kerr

U.S. Citizen

** ********** ****

Clendenin, WV 25045

Mobile: 304-***-****

Email: adyrfq@r.postjobfree.com

WORK EXPERIENCE

Cabin Creek Health Systems\Charleston, WV 7/2010 - Present

Chief Information Officer

•Oversee IT Department staffing and ensure workflow progress and Prioritize IT staff assignments

•Propel the Organization success by acquiring $304k grant for telehealth

oCabin Creek was listed as the first and only recipient to receive the grant in WV

•Oversee IT Vendor contracts and Scope of Work

•Monitor and Manager network with Solarwinds to include

oNetwork Performance Monitor

oNetwork Traffic Analyzer

oVirtualization Manager

oStorage Resource Manager

oServer and Application Monitor

oWeb Help Desk

•Develop and Implement IT and Security policies

•Write grant applications and disperse funds appropriately for IT Spending

•Design and build EHR, Payroll, and Call Reporting, IT Helpdesk reports for CEO and COO

•Power Bi workflow reporting from EHR reporting datasets

•Manage and oversee VMWare, SAN Environment

•Design and Implement Corporate Fiber Network Infrastructure as well as Fiber failover network

•Install and maintain individual PC’s, printers, scanners. Maintains and triages problems with vendors and suppliers.

•Oversee and Manage Corporate VOIP Phone System

•Oversee Corporate Auto Attendant and Pharmacy IVR, ensuring patient call flow and reporting

•Install and maintain all CCHS servers (e.g. Domain Server, Exchange Server, Terminal Server for EMR, Server for Practice Management System, and Pharmacy Operations).

•Implement Image deployment and PC Update automation

•Manage and setup PACs X-ray Server

•Manage and Setup Dental Database and Imaging Server

•Monitor and maintain the CCHS network; researching and diagnosing problems to assure a reliable and efficient information system to support the electronic medical record, practice management system, and pharmacy systems.

•Maintains the security of the network and hardware. Working with senior management, protect privacy of health records and CCHS data.

•Maintains appropriate inventory of all CCHS computer hardware and related equipment.

•Responds to individual user problems, including software issues. Provides phone or in-person support as necessary among all CCHS sites.

•Trains staff in the use of their PC’s, printers and scanners, including key software operations to build organizational knowledge.

•Triages copier/printer/fax problems.

•Maintain an accurate log of support tasks/problems.

•Working with the phone vendors and suppliers

•Maintain and update the CCHS website, working with vendors as necessary.

•Prepare requests for hardware and software proposals and purchases.

•Maintain all CCHS software

•Oversee IT Budget spending and approval

•Ensured the IT Department aligned with the Vision and Mission of the Organization

•Planning, Overseeing, Implantation, Process within the Organizations Management Teams

•Ensured Security Compliance with PCI and HIPAA for the Organization

•Maintained healthy relationship with suppliers who produced or manufactured IT devices for corporate us

•Stay Up to Date on the Organizations internal processes and communication channels to remain competitive

•Identified potential areas that could be susceptible to Cybersecurity breaches and reported to Risk Management Committee

•Work closely with vendors and oversee projects, coordinating staff and third-party resources

Pioneer WV Federal Credit Union\Charleston, WV 8/2008 – 8/2010

Network Specialist

•Support the credit union’s local area and wide area network hardware and software to ensure that back end functions, systems, PCs, servers, and all peripheral products are operational.

•Disaster Recovery coordinator/ coordinate all processes need and identify personnel in charge of members in Disaster Recovery.

•Provide and run backup procedures that maintain the integrity and security of the credit union’s technology infrastructure.

•Research and diagnose IT problems within the entire infrastructure; troubleshoot, and provide solutions. Test solutions to ensure a correct solution.

•Respond to user problems on PCs to include software applications, systems integration, or individual hardware problems. Troubleshoot, debug, and resolve the problem.

•Provide individual support to end users via the phone, in person, or on-line to answer questions or resolve problems.

•Install, configure, and test new servers for systems, fax, printers, etc. Technology includes knowledge of Windows, NT, SQL, and/or Exchange.

•Maintain complete and accurate documentation and support services/warranties for new equipment, software, hardware, and peripherals.

•Install and test new software both for the network and for individual users.

•May administer the phone system.

•May be responsible for repair of copiers, printers, PCs, or laptops.

•Keep abreast of state-of-the-art hardware and software developments. Recommend new technologies that enhance the efficiency and security of the network infrastructure.

• All other duties as assigned by management.

WV Covenant House\Charleston, WV 3/2006 – 8/2008

Technology Program Coordinator

•Maintain standards set by Steering Committee.

•Manage client contracts.

•Troubleshoot Exchange 2003.

•Troubleshoot IIS.

•Manage client machines.

•Assist in computer replacement.

•Rebuild donated computers to give to needed families.

•Troubleshoot server applications and hardware issues.

•Troubleshoot network issues.

•Build and exchange Small business servers and managing Active directory users and domain policies.

•Apply critical security updates.

•Setup/Monitor Backup jobs with Veritas Backup Exec.

•Track all IT request in detail.

•Maintain a standard for all computers and Servers.

•Manage Windows 2000/2003 Servers.

•Hold monthly meeting with program participants to agree on standards and growth of program.

•Setup Linksys routers.

•Build Category 5e cable as needed.

•Network printers, Copiers, and computers.

U.S. Army National Guard 3/2002 – 7/2006

Hours per week: 50

Diesel Mechanic

Heavy Wheeled Mechanic (Contact Supervisor: Yes, Supervisor's Name: SFC McComas, Supervisor's Phone: 3664th Maint. co.)

U.S. Army National Guard 11/2003 - 11/2005

Hours per week: 40

Network Administrator

Configuring static IP addresses, removing viruses, updating windows, XP Home/Professional, Windows 2000, Configuration of routers, Configuration of Linkstar modems, alignment of satellites, customer complaints/problems, wiring schemes, cat5 cabling, and familiar with windows 2003 server (Contact Supervisor: Yes, Supervisor's Name: Major Jeffrey Perkins/SSGAnthony Deem, Supervisor's Phone: 3664th Maint. Co)

SKILLS

●MCSE

●MCP

●CompTIA A+

●CompTIA Network+

●VMware

●ESXi/vCenter

●HA Failover

●SolarWinds

●Kace SMA

●Kace SDA

●Avaya IPO

●SonicWall GMS

●VPN/SSLVPN

●IPS/IDS

●VOIP

●QOS

●MPLS/vMPLS

●Juniper

●Cisco Azure/Hybrid

●O365

●Extreme Networks

●Splunk

●Wireshark

●DELL EMC Networking

●DELL EMC Servers

●MSSC

●SQL Management

●Athena Health EHR

●Dentrix Dental Server

●QS1 Pharmacy Server

●PACS

●Power Bi

●IT Management

●Conflict Resolution

●Self-Disciplined

●Adaptability

●Communication

Budgeting

EDUCATION

Strayer University 2009

Bachelor’s degree; Major in Information Technology Management

West Virginia State University, Institute, WV. 2007

Associates Degree; Major in Information Technology

Putnam County Technical Career Center Eleanor, WV 2003

Cisco CCNA Course

Poca High School 2003

High School Diploma

Relevant Coursework, Licensures and Certifications:

Microsoft Certified Professional, Network+ Certified, A+ Certified, Microsoft Certified System Administrator

Jacob Kerr

57 Gamblewood Lane

Clendenin, WV 25045

304-***-****

adyrfq@r.postjobfree.com

References

Rick Mitchell

CEO

Trinity-Logix

304-***-**** adyrfq@r.postjobfree.com

Relationship

Third-Party Vendor

Mark Salmons

Account Manager

ProSource

304-***-**** adyrfq@r.postjobfree.com

Relationship

Third-Party Vendor

Brad Williams

Sales Engineer

Advantage Technologies

304-***-**** adyrfq@r.postjobfree.com

Relationship

Third-Party Vendor

Contact this candidate