Customer Service Data Entry

Yolanda Harris

Summary:

Collections & Finance Professional with over 10 years of experience in customer facing roles. Strengths include building excellent customer rapport, managerial skills, delivering fast & accurate results, 10 key, data entry, and fraud investigation.

Skills:

●Microsoft Word, PowerPoint, and Excel (Pivot Tables, VLOOKUPs)

●Alpha and Numeric 60 wpm, 10 key

●Call Center

●Fraudulent Monitoring

●Credit & Collections

●Chargebacks

●Customer Service

Professional Experience

Christiana Care Hospital June 2020 to present

Telephone Operator

●Microsoft Word, PowerPoint, Spok, Smart Console 32 and Excel (Pivot Tables, VLOOKUPs)

●Alpha and Numeric 60 wpm, 10 key and Vocera

●Send pages to Doctors

●Handle all calls that come to the hospital

●Call codes in the hospital

●Customer Service

Bank of America Newark, DE September 2018 to February 2020

Fraud Analyst

●Block/ unblock accounts

●Make claims

●Resolve account problems

M & T Bank - Wilmington, DE April 2017 to January 2018

Relations Banker I

●Accurately and efficiently process a variety of Retail and Commercial transactions, including deposits, withdrawals, loan payments and check cashing.

●Verify endorsements, place holds and disburse cash.

●Issue receipts for transactions processed and balance daily work.

●Adhere to all procedures stated in the Teller Difference policy and follow up with current gain/loss ticket documentation.

●Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.

Adecco: USA/Bank of America - Newark, DE September 2016 to February 2017

Collections Specialist

●Reviewing open accounts for collection efforts.

●Making outbound collection calls in a professional manner while keeping and improving customer relations.

●Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.

●Collect customer payments in accordance with payment due dates.

●Identify issues attributing to account delinquency and discuss them

Bank of America - Newark, DE August 2014 to July 2016

Preferred Specialist

●Review accounts and notate any red flags

●Help supervisor with daily and monthly reports

●Stay knowledgeable of policy and procedure changes explain monthly statements, residual finances, payment options and balance transfers

●Answer inbound calls, retain card members, explain monthly statements, residual finances, payment options and balance transfers

●Assist customers with travel notifications

●Maintain customers' accounts

●Performed chargebacks to accounts when wrongfully charged

●Assist customers with travel notifications

Macy's - Wilmington, DE July 2010 to September 2014

Counter Manager

●Great and build wonderful customer rapport

●Provide stellar customer service

●Achieve and maintain all monthly goals associated with sales

●Assist new clients with opening credit accounts

●Build and maintain a professional relationship with lender

●Train new hires and cross-sell associates Experience continued

●Adhere to all policy and procedures

●Construct, promote and implement special events

●Develop comprehensive product knowledge

●Construct and maintain client’s profiles

●Provide stellar customer service

ABC Lending - Middletown, DE March 2008 to. June 2010

Loan Officer

●Open and set up daily

●Review loan for approval

●Responsible for Account Receivable

●Verify needed information

●Review accounts for fraudulent activity

●Provide decisions of loan applications

●Provide funds for approved loans

●Used Pivot Tables and VLOOKUPs to track payments and for month to month billing for the entire facility

●Process and make daily deposits

●Collect payments

●Contact past due account customers

●Set up payment arrangements when necessary

Education:

Strayer University - Criminal Justice - Wilmington, DE

Dawn Career Institute - Certified Pharmacy Technician - Wilmington, DE 2006

Harrison Institute - Certified Medical Assistant - Wilmington, DE

Hodgson Vocational High School – Graduated with Diploma - Newark, DE

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