Technical Support Inside Sales
Resume:
Amber Brooks
Experienced in Sales, Clerical, Case Management, and Administrative Fields
Cape Girareuda,MO
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Remote Service Desk Agent
CGI Group - Troy, AL
May 2020 to Present
Assist callers with timesheets, direct deposit, sick leave, technical support, payroll, and redirect callers to the correct county office.
Employment Specialist
Wiregrass Rehabilitation Center - Dothan, AL
January 2019 to January 2020
I was responsible for helping individuals with disabilities gain and maintain employment. I performed their Intakes and Assessments to find an employer that could accommodate their needs. I was also their Job Coach during their first two weeks of employment. I was responsible for keeping detailed case notes, updating their status, keeping files organized, scheduling meetings with employers, observing their habits and behavior, and providing support throughout the process. Educational Sales Consultant
Version3 - Montgomery, AL
July 2018 to November 2018
Marketing School Security Solutions to different school districts in the Southeast Region, scheduling meetings/presentations/demos, researching Target Areas, researching Target Audience, cold calls, warm calls, building relationships with customers, helping development team. Inside Sales Support
Fastenal - Troy, AL
May 2017 to July 2018
Accounts Receiving, Bill of Laden's, Invoice Summaries, cashing customers out, Inventory Management, Deliveries, Receiving Trucks, working with vendors to complete purchase orders, maintaining the overall appearance of the store, scheduling freight shipments in and out of the store, assisting with HB&G Vending, Vendor Returns, shipment tracking, freight claims, settling financial disputes with vendors, creating customer accounts, scheduling fleet vehicles for regular maintenance, and overall operations inside the store.
Marketing Assistant
Fresh Success Marketing - San Antonio, TX
August 2016 to March 2017
Keep track of inventory and shipments, conduct interviews, run campaigns throughout San Antonio, mentor and train entry levels, and assist in the office when needed. Education
BS in Psychology
Liberty University - Lynchburg, VA
2012 to 2015
AA in Criminal Justice
University of Phoenix - Phoenix, AZ
2010 to 2012
Skills
• Microsoft Office, I can type at least 45 WPM, knowledge if office equipment, excellent communication skills, and am a team player.
• Direct Support
• Facilitation
Awards
Certificate of Appreciation for outstanding support and dedication October 2012
I was the Co-Leader of the Family Readiness Group at Fort Lewis, WA. I workes closely with the Leader, Chain of Command, and local venders to hold a Fall Festival for the familes of the 593rd Support Battalion.
Certificate of Appreciation for outstanding service and dedication April 2011
I assisted the families of the 593rd Support Battalion during a deployment. I worked along side the Leader and Chain of Command to conduct meetings to provide family members with their Soldiers quality of life and moral during deployment.
Certificate of Appreciation for outstanding volunteer services April 2011
I went above and beyond to provide all families with the best moral support possible during deployment.
Groups
Family Readiness Group
September 2010 to April 2011
I was responsible for working with the Chain of Command, vendors, and family members to organize events, meetings, updating phone roster, and performing courtesy calls to the spouses of deployed Service Members. I worked along side the Leader and other Family Readiness Groups to ensure the channels of communication were functioning properly. My work was closely monitored because I had to meet the standards and regulations set forth by the United States Army.
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