Human Resources Help Desk

ANDREW WILLIAMS, MBA

347-***-**** adyrbz@r.postjobfree.com

SUMMARY: Insightful, results-driven IT professional with success in planning, analyzing, and implementing solutions in support of business objectives. Excels at providing technical support and maintenance of Software and Hardware; demonstrated unsurpassed skills sets in boosting productivity, cutting costs, and fostering efficiency. Desire a challenging position with active involvement in a progressive and innovative organization offering the opportunity to utilize management and technology skills within a professional environment.

SKILLS: Oracle Expert: Oracle Recruiting Cloud, Oracle Cloud Digital Assistant, Oracle Cloud Helpdesk, Taleo Applicant Tracking, Taleo Onboarding, Taleo Performance Management, and Taleo Connect Client (TCC).

SaaS Success Factors Expert: Success Factors Recruiting, Success Factors Onboarding, Success Factors Talent management, Success Factors Administration

OTHER SKILLS: Superior facility with ITIL V3 processes, Waterfall, Agile, BDD Cucumber, Automation Testing, SuccessFactors, Kronos, Outlook, IBUY, BPC, Sales Audit, Gateway, Identity Manager, Family Dollar University, RELM, Proact, Electronic Journal, Identity Manager, Magic, Payment Gateway System, Microsoft Word, PowerPoint, Excel, Windows 95, 98, NT, 2000, XP, Vista, Windows 7, Unicru Employer Desktop System, Lighthouse System, Sql*Plus

CERTIFICATIONS: Microsoft Azure Fundamentals (2020), Oracle Recruiting Cloud Implementation Specialist 2022

EDUCATION: Master of Business Administration

University of Phoenix, Charlotte, NC

Bachelor of Science in Computer Information Systems Engineering

Johnson C. Smith University, Charlotte, NC

EXPERIENCE: Oracle, Inc April 2022 – Present

Role: Functional Cloud Consultant

Responsibilities:

Oversees the design and management of cloud systems, applications, polices, and strategy.

Manages the development of scalable architecture to support applications and infrastructure on IaaS and PaaS platforms.

Leads the evaluation process to select, implement, and maintain the best cloud solutions for the organization.

Perform requirements gathering with stakeholders and vendors.

Ensures that robust security management and privacy requirements are incorporated into cloud hardware, software, and applications.

Establishes audit standards, controls, and processes to monitor and optimize cloud infrastructure.

Maintains up-to-date, extensive, and deep knowledge of cloud products, technology, and best practices.

Role: Functional Oracle Digital Assistant Administrator (Lead) April 2022 – Present

End-to-End Oracle Digital Assistant implementation

Experience deploying and Training Oracle Digital Assistant

Design and develop conversational AI solutions using Oracle Digital Assistant platform

Create conversational flows, intents, and entities to enable accurate and natural language understanding and processing.

Develop and integrate backend system and API’s to enable seamless data retrieval and processing withing the chatbot.

Role: Oracle Cloud Helpdesk (HRHD Implementation Lead) April 2022 – Present

Experience with deploying Cloud HCM SaaS Help Desk application

Configured, customized and deployed help desk software and tools to meet the organization’s specific needs.

Implement new process improvements, automation, and self-service options to enhance the help desk experience and efficiency.

Configured Help Desk Security, Application Layout, and Queues

International Monetary Fund, Washington D.C. April 2019 – April 2022

Role: Technical Manager

Responsibilities:

Responsible for all Taleo Recruiting, learning implementation, migrations, configuration, and administration activities for the overall scope of Business requirement gathering and analysis along with completion of decision guides and collection of supporting artifacts.

Completed the Taleo configuration changes and performed thorough quality assurance testing for all changes and upgrades on Staging, Training, Test, and Production environments.

Designed and conducted quantitative and qualitative analysis of system-wide Talent Acquisitions and Human Resources related data.

Responsible for troubleshooting/maintaining/configuring multi-tiered application environments consisting of Development, User Acceptance Testing (UAT) and Production support.

Deployed application code changes/data repairs/SQL code changes as provided by application vendor and internal developers while maintaining stringent change control processes.

Worked with Third Party software vendors to troubleshoot and resolve all technical and functional issues.

Provided analytical updates to key decision-makers on system performance, availability and future ventures.

Consulted with key stakeholders on roadmaps for current applications, and sun setting of obsolete technology.

Provided current documentation and user guides for all Enterprise Applications.

Provided insight by evaluating emerging trends, incidents and technology to foster adaptations required to ensure the viability of the Application Suite.

Amedisys, Nashville, TN November 2017 – April 2019

Role: Taleo Consultant Lead

Responsibilities:

Oversees project progress and prepares project status reports which include changes that affect scheduling, timelines or resource levels.

Consults with HR resources to define process flows and sequence diagrams. Captures and documents technical, functional, and non-functional requirements.

Ensures that system design is consistent with end-user requirements.

Oversees functional and UAT testing of system for upgrades, and implementation of new system upgrades and interfaces with other system and locations.

Conducts pre- and post- system testing in conjunction with modifications and implementations.

Defines acceptance criteria, creates test cases and provides guidance to team members to perform acceptance testing.

Functions as a liaison with software vendors during the design, acquisition, implementation, and integration of new or modified systems.

Performs data mapping between business concepts and technical constructs to include, but not limited to, other inbound and outbound data sources.

Evaluates business process data to determine issues and potential areas for improvement.

TIAA, Charlotte, NC 2016 – November 2017

Role: Lead Sr. Taleo Application Administrator

Responsibilities:

Responsible for all Taleo Recruiting, learning implementation, migrations, configuration, and administration activities for the overall scope of Business requirement gathering and analysis along with completion of decision guides and collection of supporting artifacts.

Strong Solution Designing skills with solid understanding of integration design, impact on other modules and other integration applications.

Lead business initiatives and projects independently for Talent Acquisition Recruitment Team.

Provide functional consulting and documentation for large and complex Applicant Tracking System projects requiring multidisciplinary approaches and collaboration with project teams and business partners.

Coordinate audit plans, schedules, testing of system upgrades and new system configurations, and monitoring systems.

Design and conduct quantitative and qualitative analysis of system-wide Talent Acquisitions and Human Resources related data.

Communicate effectively with both Technical and Non-Technical stakeholders.

COMPASS GROUP, Charlotte, NC 2014 – 2016

Role: Success Factors Functional Analyst

Responsibilities:

Manage Success Factors implementations, integrations, creating test plans; create system refresh checklists, test cases, and documentation of all Success Factors processes.

Process all incidents from business within the agreed upon response time, working with internal IT teams and vendor partners.

Responsible for all critical SuccessFactor’s system integrations and third-party vendor relationships.

Manage all SuccessFactor’s modules by evaluating the current system functional configuration and proactively researching and correcting potential problems.

Delegate Success Factors change controls and release management in both the test and production environments.

Proficient in system conversions, implementations, integrations with ERP and third-party solutions, and all SDLC activities.

Assist Project team and implementation partners to support all Success Factors deliverables and organizational objectives.

Perform system configurations and updates as system administrator as well as maintaining accurate and updated configuration work books and accurate detailed documentation.

Conduct gap analysis, provide impact assessments, and make recommendations that offer workable efficient options to end-users.

Produce high quality documentation, including business requirements, procedural documentation, operational and process flow documents, and test scripts.

Ensure requirements and specifications documentation reach signoff and validate deliverables meet specifications.

FAMILY DOLLAR INC., Charlotte, NC 2011 - 2014

Role: Application Administrator

Responsibilities:

Served as the application administrator for the Taleo and Kronos application.

Designed, modified and maintained the Talent Management System (TMS).

Gathered requirements, analyzed, created design documents, and performed impact analysis for application changes.

Completed the Taleo configuration changes and perform thorough quality assurance testing for all changes and upgrades on Staging, Training, Test, and Production environments.

Assisted with all Taleo implementations, integrations, creating test plans; create system refresh checklists, test cases, and documentation of all processes and applications.

Reviewed, entered, updated, and maintained Taleo content including user types, groups, permissions, custom correspondence, job templates, prescreening/disqualification libraries, user’s set-ups, career center changes, global settings, and translations.

Resolved Systemic Taleo/ Oracle related chain aborts, pursue enhancements, and implement configuration changes with Taleo Support.

Participated in all aspects of project and modification life cycle.

Developed user defined forms and job templates.

Assisted management in planning large-scale projects and application optimization.

Provided advanced Application functional support by assisting users with problems and resolving issues independently.

Led the Taleo system administration conference calls for transfer of knowledge and system understanding.

Provided recommendations to address and resolve business issues while maintaining data integrity within the application.

Assisted with the planning and testing of application and database changes, installation upgrades, patches and new versions, interacting with Development, Business Process Owners and Infrastructure teams.

Worked with cross project and Kronos Global Support Teams to resolve functional performance and operational issues.

Created test plans, test cases, test scripts, performed functional testing and maintain system documentation.

Contact this candidate