Mary Pollard

267-***-**** adyrbu@r.postjobfree.com

EXPERIENCE

First Student, Philadelphia, PA — Bus Attendant

April 2022 - PRESENT

● Ensures the safety of each student. Provides support and instruction to the students to ensure their understanding and compliance with bus safety rules.

● Communicates with driver, parents/guardians, and school personnel about student needs. Assists the driver with submission of necessary reports. Ensures compliance with the school district policies and procedures and the National Standards for School Buses and School Bus Operations.

PA Dept. of Human Services, Philadelphia, PA — Caseworker April 2002 - December 2021

● Responded to 90+ incoming calls daily and evaluate information obtained from clients to determine eligibility for public assistance programs

● Work closely with over 700 families a month to create and implement individual family support plans to encourage and promote 100% self-sufficiency, comfortability as well as positive development outcomes for children.

● Conduct intake interviews with families of negligence and substance abuse to gather information regarding eligibility for public assistance programs such as Low-Income Home Energy Assistance Program (LIHEAP), Supplemental Nutrition Assistance Program

(SNAP) and Temporary Assistance for Needy Families (TANF) benefits.

● Attend monthly and quarterly training to maintain current knowledge in the field of social work, specific to child and career development as well as diversity and inclusion.

PA Dept. of Human Services, Philadelphia, PA— General Manager

November 1987 - April 2002

● Implemented and delivered various programs that included staff engagement, gender diversity, and cultural diversity. Introduced a sound and effective reporting system to improve operational quality by 80%.

● Ensured each customer was provided a positive shopping experience with the use of cheerful attitudes, team member training, and implementation of guest survey reducing common complaints by 85%.

● Assisted District Managers with entire store operations which includes sales, store maintenance, merchandise and cash counting, maintenance of records and all related functions.

Summary

A dedicated compassionate

professional with 30+ years of

experience serving the public

sector. Patience, reliable and

results-oriented worker,

seeking a position to resolve,

enhance, and transform the

face of customer interaction.

Skills

Time-Management

Detailed-oriented

Database Management

Problem-Solving

Volunteer

Afterschool Aid,

February 2014-April

2017 - Helped

children reach

milestones by

creating a tutoring

program for

students with

disadvantaged

home learning

situations.

Education

Community College of

Phila .- Philadelphia, PA -

Business (No Degree)

August 1987-December

1988

Simon Gratz-

Philadelphia, PA -

Diploma September

1983-June 1986

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