Hello and Thank you for your consideration!

My background for the last 17 years has been in Customer service/Dispatch, AP/billing and auditor/front desk within hospitality. I'm Comfortable navigating and utilizing several hospitality property management systems as well as QuickBooks and/or Peachtree software. I work very with others within Management and/or independently as needed. I'm respectful, outgoing and motivated. I'm able to type 60+ wpm. With great ability to communicate clearly, effectively, and accurately with every project. I'm An extremely loyal employee. I'm willing to go the extra mile to see to it that work duties are completed.

Front Office Manager

La Quinta Inns & Suites - Fort Myers, FL

October 2020 to July 2021

Running the front desk team effectively and smoothly. Dictated in all Positive manners responsible for Checking in and checking out guests, night auditor and secondary fill in to cover any shifts, in charge of breakfast orders and supplies ordering through out the property, CLC billing, The secondary authority figure and coverage in all departments. From Scheduling and event planning to washing and folding linen for housekeeping.

Dispatcher

Crews Environmental - Fort Myers, FL

May 2019 to August 2020

Customers first point of contact. Scheduling septic and grease trap service appointments, scheduling routes and dispatching current days calls to drivers. Permit & real estate inspection processing, Money handling and all payment processing, accounts receivable, and collections through Sage/Peachtree systems software.

Vacation Advisor

Royal Shell Real Estate - Fort Myers, FL

August 2017 to May 2019

Vacation planning, Taking guest reservations, call center and multiple phone line systems, customer service, data entry. Preparing Concierge Services, training new agents, payment processing and all general guest services

Billing Specialist

SWFL Transportation Group - Fort Myers, FL

June 2016 to May 2017

Entering and processing insurance payments for patient and drivers daily trips. Mailed out weekly. Process all denials, short pays and cost over rides for additional payments in the current month. Data entry, and answering a multiple phone line system.

Front Office Manager

Holiday Inn - Fort Myers, FL

March 2014 to May 2016

Assisting with group sales and bookings, entering reservations in to reservation soft ware. Full knowledge of Opera management system. Guiding, training and Managing front desk employees, communicating between departments, event scheduling, check in/out, night audit, data entry, taking reservations, filing information in the correct categories, multiple phone line system, and taking care of all general guest services.

Education

High school or equivalent

High school or equivalent

Southwest Florida College - Southwest, Florida, US

2006 to 2009

Additional information

Past/Previous experience being a door dash delivery driver, also a Teacher's aide/ Daycare setting. Within Food services: server and preparing/cooking, Bartending for private gatherings, side jobs with house cleaning clients and baby/ pet/ house sitting. I'm responsible, caring and an asset to any company. For further interest my contact information is listed above. Thank you for your time.

Past/Previous experience being a door dash delivery driver, also a Teacher's aide/ Daycare setting. Within Food services: server and preparing/cooking, Bartending for private gatherings, side jobs with house cleaning clients and baby/ pet/ house sitting. I'm responsible, caring and an asset to any company. For further interest my contact information is listed above. Thank you for your time.

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