SAMUEL C. GEORGE

**** ******** **., ******, ********. 72032 501-***-**** adyr5k@r.postjobfree.com ABOUT ME

I have experience as a JIRA/Azure/O365 Admin. I am versed in various MacBook and Microsoft equipment operations and other products. Responsible for developing, implementing, and tracking our company assets and supporting documentation to keep us compliant with ISO and audit purposes. Implement and maintain all company baseline applications across all device platforms that we have deployed. I am responsible for all device management and testing for our company, whether it is running Mac OS or Win 10/11. 20+ years’ experience with troubleshooting computers and other electronics. 15+ years’ experience with using Office365 applications and Mac applications to include Microsoft Office Suite, Jira, Service Now, Intune, Sophos, Desktop Central/Manage Engine, and a host of other tools needed to track and monitor vulnerabilities that may affect our deployed devices. From 2008 to 2019, I served in the United States Army, with 9+ years of that being in leadership and training roles. 3+ years volunteering with the Child & Youth Services program as a Youth Counselor through the Arkansas Army National Guard. I have experience working with customers from a Sales Rep and Store Manager standpoint doing wireless sales and contract negotiations. Experience working with individuals that have physical and mental disabilities. WORK EXPERIENCE/HISTORY

FIRST ORION, North Little Rock, AR (CURRENT)

I.T. Technician, Experienced, July 2019 – Present

• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications, and all configurations.

• Responsible for developing, implementing, and tracking our company assets and supporting documentation to keep us compliant with ISO and audit purposes.

• Currently I am the company MacBook Specialist and responsible for device management company wide.

• Versed in using different software to remote into a user’s computer so that I can troubleshoot and/or install and monitor software, along with other assigned tasks.

• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems. This may include replacing defective components when necessary and/or submitting for a warranty exchange and doing a 1-for-1 swap.

• Plan, coordinate, and implement network security measures to protect data, software, and hardware.

• Configure, monitor, and maintain email applications or virus protection software. 2

• Perform data backups and store them in a secure location, in case of an emergency.

• Design, configure, and test computer hardware, networking software and operating system software.

• Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future.

• Ensure that we have the necessary equipment in backstop so that we are not having to wait on equipment to be ordered and delivered.

• In charge of all device management and coordinates with employees when it is time to switch out fora new MacBook and/or Microsoft Surface Pro/Laptop.

• DOD wipe and image computers based on the needs of the user and/or assigned team.

• Asset tag all devices to include laptops, monitors, Surface Hubs, docks, etc. to keep accurate accountability of assets and determine when it is time to rotate that equipment out for new equipment.

• Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes.

• Order and track all cell phone devices and ensure that they are issued out properly and meet the minimum specs for application testing, per the needs of the specified team.

• Train and/or on-board current and new employees on their newly assigned computer, whether it is a MacBook or Surface Pro/Laptop.

• Coordinate with vendors and with company personnel to facilitate purchases of equipment and software.

• Perform routine network startup and shutdown procedures and maintain control records.

• Maintain logs related to network functions, as well as maintenance and repair records.

• Responsible for conducting New Hire Orientation/On-Boarding and creating How-To Guides for the users.

• Provide IT support for the following offices: North Little Rock, AR office, Bellevue, WA office, London office, Ukraine office, Dubai office, and provide support for our other remote employees/contractors.

• Jira Admin

• Azure Admin

• O365 Admin

• ServiceNow Admin

• Asset Tiger Admin

• Sophos Admin

• Desktop Central/Manage Engine Admin

• Maintain/control access for users within the various environments that we use companywide.

• Basic knowledge of Workday and it’s functionality 3

STRIVE 4 GREATNESS (S4G), LLC. / SAMG. - GRAPHICS AND CONTENT, LLC., Conway, AR Owner/Lead Designer, May 2020 - Present

• Create designs, concepts, and sample layouts based on knowledge of layout principles and esthetic design concepts.

• Determine size and arrangement of illustrative material and copy and select style and size of type.

• Meet with clients to discuss and determine layout design.

• Develop graphics and layouts for product illustrations, company logos, and Internet websites.

• Review final layouts and suggest improvements, as needed.

• Prepare illustrations or rough sketches of material, discussing them with clients or supervisors and making necessary changes.

• Use computer software to generate new images.

• Maintain archive of images, photos, or previous work products.

• Prepare notes and instructions for workers who assemble and prepare final layouts for printing.

• Draw and print charts, graphs, illustrations, and any other artwork, using computer.

• Work with client on determining what would be the best way to bring their vision to life and determine method of distribution.

• Research new software or design concepts.

• Produce still and animated graphics for social media platforms and/or physical copies for in-person handouts or posting.

• Design logos, flyers, digital flyers, business cards, and/or websites for clientele.

• Design team uniform concepts and team shirt/hoodie mockups.

• Troubleshoot and repair PC and phone issues.

ARKANSAS ARMY NATIONAL GUARD, Various Locations, AR Training, Supply and Operations NCO (12B, 15W), Oct 2008 - Jul 2019

• Signed for and managed Military Equipment worth more than $2,000,000.

• Helped improved unit manning/assigned Soldiers from 50% to 113%.

• Managed Unmanned Aerial System (Drone) flight program for the State of Arkansas. Also oversaw training for a HHC Unit that included Combat Engineers, Combat Medics, Chemical, Biological, Radiological, and Nuclear (CBRN) and Communications Soldiers for the State of Arkansas.

• As a Training NCO, managed and tracked Soldier's individual and collective training to ensure that they were deployment ready.

4

• As an Operations NCO, I helped set up and implement Brigade, Battalion and Company level training plans to ensure Soldiers were tactically and proficient in their military jobs and assignments.

• As a Supply NCO, managed and tracked Soldier's individually assigned gear and unit training gear.

• Completed daily outbound calls, up to 10+ hours per day

• Managed the Unit's Drug Testing program.

• Worked together with state Army Recruiters on recruiting new Soldiers and helped them retain/re-enlist the current Soldiers to new contracts.

• Kept detailed records of daily activities through online training database.

• Managed and trained Soldiers/Civilians on various military computer programs and equipment.

• Monitor, evaluate, and record training activities for program effectiveness. SPRINT BY UNITED CELLULAR, Hot Springs, AR and Conway, AR Store Manager, Nov 2011 - May 2013

• Negotiated prices, terms of sales and service agreements.

• Contacted new and existing customers to discuss how their needs could be met through specific products and services.

• Identified prospective customers by using business directories and following leads from existing clients.

• Quoted prices, credit terms and other bid specifications.

• Wrote sales contracts for orders obtained and submitted orders for processing.

• Selected the correct products based on customer needs, product specifications and applicable regulations.

• Created sales contacts with on-and-off premise accounts.

• Created strategic brand building events to expand the current product portfolio.

• Prioritized tasks and projects to meet tight deadlines.

• Attended monthly sales meetings and quarterly sales trainings.

• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.

• Consulted with businesses to supply accurate product and service information.

• Kept detailed records of daily activities through online customer database.

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

• Built relationships with customers and the community to promote long term business growth. 5

CONWAY HUMAN DEVELOPMENT CENTER (CHDC), Conway, AR Recreational/Program Manager and Resident Assistant, Jun 2007 - Nov 2011

• Managed programs for men and women with physical and mental disabilities.

• Was responsible for taking the clients out in the community and assessing their interactions with individuals without disabilities. This was a part of their social programs issued by their case managers.

• Responsible for working with client’s case managers and families on ways to help improve their daily lives.

• Helped build a sensory program for certain clients.

• Assisted with the Special Olympics and team that our facility had. EDUCATION

GRANTHAM UNIVERSITY Lenexa, KS: Bachelor of Science (B.S.) Cyber Security Candidate COCHISE COLLEGE Sierra Vista, AZ: Completed coursework towards Bachelor of Science (B.S.) Aeronautical Engineering (Jun 2014)

UNIVERSITY OF PHOENIX Little Rock, AR: Completed coursework towards Bachelor of Science (B.S.) Information Technology (Sep 2011)

CENTRAL BAPTIST COLLEGE Conway, AR: Completed coursework towards Bachelor of Science (B.S.) Education (Dec 2010)

BENEDICTINE COLLEGE Atchison, KS: Completed coursework towards Bachelor of Science (B.S.) Early Childhood Special Education (Dec 2007)

CENTRAL BAPTIST COLLEGE Conway, AR: Completed coursework towards Bachelor of Science (B.S.) Early Childhood Special Education (May 2007)

CONWAY HIGH SCHOOL Conway, AR: High School Diploma (May 2006) ADDITIONAL SKILLS

• Jira Admin

• Azure Admin

• O365 Admin

• ServiceNow Admin

• Asset Tiger Admin

• Sophos Admin

• Desktop Central/Manage Engine Admin

6

• Versed in drafting IT/System policies and documents

• Draft and forecast potential expenses for the employees

• Creating How-To Guides for training and learning purposes

• MacBook Specialist

• Microsoft PC Specialist

• Store operations oversight

• Outstanding communication skills

• Lesson development

• Employee mentoring

• Technology use

• Process evaluations

• Program oversight

• Policies and procedures implementation

• Contract review and recommendations

• Systems implementation

• Performance reporting

• Operations management

• Data entry experience

• Great eye for detail

• Maintenance and repair

• Application installations

• Customer service

• Networking

• Device management

• Ability to utilize PowerShell/Terminal Commands

• Recruiting and talent management

• Resourceful

• Clients, Staff training

• People person

• Graphic design

• Creative design implementation

7

• Information Technology

• Network Security

• Weapons Trained/Trainer (Army)

• Unit/Battalion Master Driver’s Trainer (Army)

• NGB UAV Trainer (Army)

CERTIFICATIONS

• (Enhanced) Concealed Carry

• HIPPA Certified

• Azure AZ-900 Certified

REFERENCES

References available upon request.

AWARDS

• (2022) 70th

Annual Phi Beta Sigma Fraternity, Inc. Southwestern Regional STEM Competition Champion

• Various military awards through my 11-year career ADDITIONAL INFORMATION

I am the Head Coach of Team “Anotha LVL” located in Central Arkansas. It is a 6th Grade Youth Boy's AAU Travel Basketball Team.

I am currently serving on my company’s Diversity, Equity, and Inclusion (DEI) committee. Currently serving in the elected position of 2nd Vice President for Phi Beta Sigma Fraternity, Inc, Lambda Gamma Sigma Alumni Chapter out of Conway, Arkansas on the University of Central Arkansas campus.

I oversee all tech setup and equipment for my Fraternity on the local level and soon-to-be on the Regional and National level.

Help advise and mentor our Fraternity’s undergraduate members on our local college campus

(University of Central Arkansas, UCA)

I am the Assistant Coach of the Conway Cats 10U AAU Boy's Football Team, located out of Conway, Arkansas, and the Assistant Coach for the 10U State Travel All-Star football team. 8

Mentor and volunteer with troubled youth within the community. Was one of the lead male youth counselors for the Arkansas Army National Guard. During my first year as a Summer Camp counselor, my group of kids won the spirit award and best overall squad out of 5 other groups.

Contact this candidate