Customer Service Business Process

Experience Summary

Certified SAP SD consultant (Order fulfillment–SCM) with 20+ years of SAP Functional consulting experience in implementations of SAP modules; SD (sales and distribution) Order Management and Warranty/Claims, SM (service management), PS (Project systems) and WM (warehouse management). Has basic ABAP knowledge required for functional specs. and technical developments.

Certified and Trained by SAP in SAP’s new technologies with workshops on SAP S/4HANA. SAP FIORI, SAP Web IDE, SAP Lumira, SAP Hybris and SAP Personas at SAP PartnerEdge training centers.

Certified in SAP Fiori (Build Your Own SAP Fiori App in the Cloud) 10 week course by SAP.

Attended workshop on SAP Lumira server and configurations

Certified SAP RDS Solution consultant (Rapid-deployment solutions, built on Best Practices) under PartnerEdge.

Certified in SAP S/4HANA Implementation consultant, SAP CP (Consumer Products) solution consultant

Experienced ARM consultant in SAP ECC and in S/4 HANA.

Experienced over 20+ years of experience in multiple roles – Area Sales Manager, Sr. Consultant, OTC lead and SME. Expertise in Sales and Distribution, Warehouse Management and Service Maintenance domain besides rich IT experience with SAP.

Strong experience in Retail, CPG/FMCG/Food Industry (Manufacturing and Distribution), High Tech, Rail Car Manufacturing, Automobile, Manufacturing, and Steel (Metals Forming and Manufacturing) industries.

Experienced Solution Architect and Solution consultant 12+ years providing end to end business process solutions using BPM concepts using ARIS analysis.

Worked as SAP SD architect over 20 years in building end to end process scenarios involved in multiple legacy systems. Order management, Delivery, Shipping, Transportation with multiple variants.

Expertise in gap analysis, blueprinting, configuration, documentation, training, testing, Go-Live, post-implementation support, project management, work plan development, managing against a work plan, order management, scope management, management of a team, and ensuring each reported problems are resolved in a timely manner, tracked according to standards, and escalated as appropriate.

Extensive experience in working with Big 4 companies like IBM, CAP Gemini and Infosys.

Expertise in configuring Enterprise Structure and assignment of various organizational elements.

Worked on IDOCS/ALE/EDI technology for Interface field mapping with SAP

Expertise in doing functional design of interfaces to 3rd party systems or sap to sap system

Worked on design and analysis of distribution system for a manufacturing facility.

Ability to analyze, design and configure according to Clients Business requirements in SAP R/3.

Academic qualifications in Master’s degree in Marketing Management (MBA) with 2 more Bachelor graduations in Engineering and Science.

Certified as ‘Green Belt’ in ‘Six Sigma’ for quality deliverables in projects.

Working experience in implementations with SIEMENS, IBM Global services, EDS, Capgemini and Deloitte with 9 Full Life-Cycle Implementations

Experienced in various implementation and support projects across other countries such as USA, Saudi Arabia, Egypt, Singapore and India understanding different business cultures of respective continents

Designed Business process in SAP for SD, SM configuration and testing. Extensively worked on Resource-related Billing and SAP CS ( Service Management)

Experienced in SAP BPR (Business Process Reengineering), SAP system configuration Audit and SAP Optimization aspects based on industry benchmarking. CPI approach in production support.

Experienced in Industry Best Practices during SAP implementations and support projects;

1.Best Practices for Chemical Industry end to end process design training

2.Best practices for Pharmacy industry with onsite experience

3.Best practices for Consumer Products (CP)

4.Best Practices for IMC with RRB (resource related billing concepts)

5.SAP CPI, BPR in SAP Support practice in Egypt, Middle East and in USA.

Experienced in different Project Types apart from ERP implementation projects

1.Implementation/Rollout/Support Projects (with ASAP, Ascendant methodologies)

a.Worked with various road maps of project during end to end implementations

b.Plan, develop and implement the business process in the project

c.Applied critical path method to reduce the module level design cycle time.

d.Structured WBS with dependent and independent activity relations for reducing design time lines

e.Lead the team and committee such as ‘Report Qualifying Committee’ and ‘Development approving

committee’ in SAP support project.

2.BPR (Business Process Re-engineering) Project (with ‘Water fall and ‘Agile’ methodologies)

f.Worked on Solutions Manager Methodology for Project Implementation

g.Worked as Project coordinator in the planning process and task execution.

h.Complete Road Map planning and Printing of ASAP Project methodology

i.Designed process flow charts and studied reduction of cycle time eliminating insignificant steps

j.Conducted training for business users to understand as is process and provided long term solutions

k.Lead the Change Control Board for Order To Cash change requests in SAP.

l.Designed Resource Related Billing of customer service module with Time, Material and Expenses.

3.BPR Project (with Agile methodology)

m.Project on ‘Professional services and re-engineering the processes as a short term project

n.Experience in the use of documentation for project records, training, project planning and control.

o.Administer the migration, interfacing tasks

p.Studied Resource Related Billing of Professional services and recommended best practices

4.Consulting Project (customized project tools for measuring process capability)

q.Providing a transformation map to the clients to reach a set revenue goals

r.Provide Capability of business process and system benefit realization

s.Conducted surveys, brainstorming workshops, Delphi method on prioritization by BPOs

5.Strategic Project (Providing a ‘Quadrant approach’ to identify week functions and prioritize improvements

t.Studying the as is processes and provide Fit-Gap analysis of an ERP solution

u.Provided a chevron presentation with color code for % of Fit-Gap by process level

6.Audit Project

v.Audit the current ERP system design vs ARIS flow charts and decision making boxes.

w.Provided best practices solution with reference to BPM (business process management)

Experience in multiple roles in different project types; Implementations, Support, consulting and Strategic projects;

1.OTC _ Solution Architect:

oCertified in SAP S/4HANA Implementation consultant, SAP CP (Consumer Products) solution consultant

oExperienced Center of Excellence consultant in SAP ECC and trained by SAP in SAP S/4 HANA as ‘COE’

oWorked as SAP OTC Solution architect in building end to end SD scenarios between SAP system and other

legacy systems with production, LE (transportation, shipping), credit card processing, pricing and TPM

oExperienced in Architectural design for mapping web interface with external legacy systems for end to end processes.

oMapped IDOC structures for order confirmations, delivery / shipping and billing documents to internal warehouses and end customers (with Sterling Commerce system)

oDefined the error handling requirements for each interface and providing error handling flow charts for all interfaces involved in end to end business scenario (Mainframe system).

oCompare Process flow charts with ARIS tool interfaced with SAP Solution manager and blueprint of various scenarios. Study the decision steps of each process flow chart to identify improvement areas of business as well as system performance.

oGave solutions for error log and correcting inbound and outbound data from SAP system.

2.Worked as SAP OTC Solution consultant analyzing BPM (Business Process Management).

oCreating process flow charts with Visio and ARIS with Business Scenario, Business process and sub processes for detailed analysis at each step and impacts of KPIs.

oUtilized BPR (Business Process Reengineering) knowledge in solving customer dependent requirements of the specific order process and terms of contracts.

oModified data structures of IDOCs (EDI) for each customer with independent business logic for the same order type, IDOC type for each business case.

oInteracted with people of external systems and developed long term solutions and reduced the errors and monitoring made easy with custom built reporting and new KPIs of each process.

3.Solution consultant for strategic projects

oWorked on KPIs (Key Performance Indicators) of Business processes with different approaches;

oIndustry value chain review by industry sector and study appropriate KPIs and formulas for intangible and tangible benefits of an ERP system.

oBusiness Process Optimization approach with KPIs such as Order Entry Complete to Start-Build, Start Build to Order Ready for Shipment, Order Ready for Shipment to Customer Receipt of Order, Delivery processing metrics and Customer Receipt of Order to Installation Complete.

oSystem Optimization in Perfect Order process and Error-free Invoices etc. which improve Cost Per Quote, Order Fulfilment & Delivery processing and Sales Cycle Time (Orders) till Billing.

Measuring maturity of various (system) capabilities required for business growth and comparing benchmarks of industry standards vs. organization objectives. Then take measures for improving required capabilities of existing business.

4.Experienced as integration Lead from OTC (Order to Cash)

oConfiguration of Integration experience in SD, SM, WM, PS and GTS modules

oDesigning the integration scenarios between SAP SD- FICO, SD-PP, SD-MM modules

oStrong knowledge in FI, MM, PS and PP.

oDesigning Integration test scripts for OTC, PTP, ATR etc.

oExperienced in EDI interfaces designs and mapping IDOC structures. Changing and customizing IDOC segments and data population based on each requirement.

oExperienced in design, documentation and testing environment for Error handling mechanism for multiple interfaces between legacy to SAP and SAP to SAP systems.

5.Database upload and testing tools:

oExposure to Informatica system, DB2, Oracle databases so as to upload the clean data to production systems.

oWorking experiences in Testing Management is thorough as in every implementation, worked with different testing strategies and methodologies with high quality testing tools.

oConducted workshops on preparations of test scripts, integration test scenarios and with the SAP best practices. Familiar with the test defect logging tools like HP Quality center and Remedy and troubleshooting techniques

6.Project coordinator

oCertified in SAP Activate project methodology

oWorked as project coordinator on various Project Management Methodologies in SAP assignments

Certified in Work shop in Fundamentals of Project Management

Six sigma Greenbelt certified in IT project deliverables

Experienced in Various ERP project methodologies as;

oSAP Activate, ASAP, Value SAP, SAP Launch methodologies of SAP

oIBM’s Ascendant methodology

SAP Solution manager, HPQC planning and ARIS integration management

Plan, develop and implement the business process in the project

Experience in the use of documentation for project records, training, project planning and control.

Quality control management of Blueprint documents,

oExperienced Center of Excellence consultant in SAP ECC and trained by SAP in SAP S/4 HANA as ‘COE’

oProject Dashboard and status reports using graphical presentation models on requirements

oAs OTC lead worked on ‘Agile project’ methodology for faster deliverable.

oRICEF listing, efforts estimates and planning for deployment.

oExperienced in WBS activity planning and project end to end implementations

oWell experienced in MS Project and GNATT chart reviews

oRegression testing plan and execution

oTesting plan and schedules for testing tools such as

oHP quality center test scripts direct from SAP Service Ticket designs like ‘Remedy’ and

oServiceNow for defect resolution practices.

Academic and SAP Certifications:

Qualifications

Program

(Part Time

/ Full Time)

M.B.A.

Marketing and Sales Management

FULL TIME

Engineering (Chemical)

FULL TIME

BSC

Mathematics and Sciences

FULL TIME

SAP S/4 HANA Activate

SAP S/4 HANA Activate Project Manager

SAP S/4 HANA Sales Upskilling

SAP S/4 HANA Sales 1809 Upskilling

SAP Fiori certificate

SAP Fiori 3.0

SAP SD

30 days Classroom Training by Siemens

SAP Enterprise Architecture

Enterprise Architecture in the Era of the Intelligent Enterprise

SAP CP – Consumer Products

SAP course

How to Build Bots with SAP

How to Build Bots with SAP

Six Sigma certification

Green belt

SAP S/4HANA Implementation consultant

4 week Training and workshop under SAP courses

SAP Fiori

SAP (10 week Training and Workshop by SAP)

SAP RDS Solution Consultant

SAP Training

COE Consultant in SAP

SAP ECC and SAP S/4HANA

SAP Lumira (Custom KPIs and Dashboards)

SAP Training workshop on Lumira

Techno-Functional Skills

Summary:

SAP

SAP S/4 HANA

SAP 4.6, 4.7 Enterprise version, SAP ECC 5.0, ECC6, Solution Architect and Solution Consultant. SAP CRM 7.0,

SAP S/4 HANA Implementation, S/4 HANA Activate, SAP Success Factors, SAP Business suite to S/4 HANA Migration, SAP Hybris and other SAP Deployment projects.

SAP Modules

SAP COE

SAP ABAP FS and TS

RDS Solution Consultant

OTC Solution Architect

(Techno-functional)

EDI / IDOCS

Portal and Web Interfaces

CRM, SFDC, APTTUS, Boomi

SAP FIORI Apps

SAP Lumira

SAP PartnerEdge Certifications

SD Order Fulfillment, CS (SM) with Customer and Vendor Warranty management solutions, WM, PM, GTS. PS, MM, FI and CC- CI with integration with CA (Cross Applications)..

Experienced Center of Excellence consultant in SAP ECC and trained by SAP in SAP S/4 HANA ‘COE’

Experienced in designing custom developments, interface design with non-SAP systems to SAP and vice versa. Knowledge of SAP tables, field catalogs and identifying relevant user exits and function modules.

Rapid-deployment solutions, built on Best Practices for Solution Consultant

OTC – Order execution, Pricing, ATP, Material determination / substitution, Scheduling agreements, JIT, Service Orders, Delivery, Shipping, Transportation, Routes, Billing, RRB.

EDI /IDOCs – 830, 862, 856. 940. 945. 810, 820, 850, 855 custom development design and mapping with Sterling commerce.

SAP to Custom Portal interface mapping solutions for synchronous data, Extranet for 3 PL transactions.

Lead to Quote, Quote to Order BPM, Quoting tool and Interface solutions, field mapping with SAP with Interface Network diagrams and process maps with error handling. CRM-SAP, SFDC-SAP and APTTUS-SAP Interface design and implementation.

Trained by SAP workshops on SAP Lumira configuration, Server uploads etc.

SAP HANA, SAP S/4HANA, SAP BAIO, SAP SuccessFactors, SAP Personas 2.0. CPG100+ Configuration and Demos and AMS RFP responses.

SAP ASUG Member and attending various SAP training programs and workshops

Attended SAP FKOM Workshops on SAP new products, versions and demos & training.

Solution Manager

Solution Builder

Solution Composer /

Business Explorer

Solution manager functional consultant, Blue print structure, Test scripts.

Worked on Solution composer tool of SAP for various industry best practices.

Studied the business value propositions, Corporate Objectives, KPIs and Benchmarking of Industry standards

Design test cases, test scenarios and sequencing test scripts with interface to Solution manager

ARIS, HP Quality Center(HPQC)

BPM (Business Process Management), Interface with Solution Manager blueprint, business scenarios, Process flow chart design, Process flow chart detailing with sub processes, enabling business decisions with process flow charts in ARIS.

Project Methodologies and

Project Planning

SAP Activate, ASAP, SAP Launch and tools Solution Manager, ARIS, HPQC MS Projects

Six Sigma

Certified Greenbelt in Six sigma (special study on SAP Deliverables)

Quality Systems

Training course for Internal Quality Audit, Total Quality Management, Manufacturing Execution System software Concilium, Workstream

RDBMS

MS Office applications

ORACLE, MS SQL Server, MS Access, SQL,

Microsoft Project Plan and Microsoft Visio apart from MS Word, Excel etc,

e-Commerce

e-Commerce certified in ‘APTECH’ institution.

Roles and Responsibilities

Specialist Sr. SAP SD consultant, SAP Team Lead Solution Architect, Project Manager, SAP SD Global Architect, SAP S/4 HANA Activate Project Manager.

PROJECT CHRONOLOGY:

Current Project:

Project 28 : SAP multiple Rollouts Virtusa Corporation

Project Duration : Feb 2021 to current

Client Industry : CPG / Publications – Industry

Role : SAP OTC Architect

Major Responsibilities:

-Executing roll-out projects specific to OTC functionality

-Integration design and interacting with multiple function areas Finance, MM and OTC

-Building prototype scenarios for approval of the design

Various Project activities

-Order Management, Pricing, ATP, Delivery, Shipping, Transportation and Billing processes

-Completed multiple roll-out projects mThree, Wiley and for newly acquired companies.

-Configuration of Org structure, Document types, item categories, copy control and Output types, etc.,

-Preparing the Test cases and scenarios for integration processes and E2E scenarios

-Conducting training and demonstration of SAP system scenarios

-Study the BPPs (Business Process Procedures) in OTC with different scenarios Order to Cash, Order to Cash with Standard Order through billing with other variants of business cases.

-Review pricing procedure configurations: RICEFW pricing routines with various business requirements for different order processing scenarios, including rebates.

-FS (Functional Specs) for RICEF objects, testing and modifications.

-Coordinate with offshore developers and consultants for design and testing scenarios.

-Verify, compare Output forms, plan for developments, testing.

-Study the existing interfaces, assess the timelines and plan for risks and mitigation plans for go-live.

-Data upload templates, training to business, mapping exercises with ‘Priority’ and SAP.

-Executing UAT1 and identify the gaps of roll out.

-Prepare final design document before UAT2

-Data migration plan, cutover plans and UAT testing plan.

-Go-live preparation and production support.

Project 27 : KCP SAP Fiori implementation for OM

Project Duration : APR 2018 to 2021

Client Industry : CPG – Hygiene products

Role : KC SAP Order Management Architect

Responsibilities:

Understanding OM pain points and knowing the impact on KPIs of order processing.

-Order data accuracy during Order Capture – cost of fixing the errors and time lost during order process

-Identified the ‘clean order date’ that impacted OTIF and OTD (On time delivery)

-Order creation time and number of hours OM team efforts vs cost of hours.

-Orders loss bridge due to various reason codes, stock availability and business rules

-Order Processing time vs. end to end Order cycle time

-Studied Order Fulfillment and OM integration processes with other SCM functional areas

Conducted brain storming sessions with business and provided solution options

-Built the KC OM Process Reference Models

-Scheduled workshops with business on the process flows and master data describing current state

-By shadow work with OM members daily activities in SAP and noted day to day issues with the system

-Adopted the root cause analysis for pain points and current SAP capabilities

-Assessed Process capabilities vs. System capabilities and underutilized / missing SAP features

Tools and Methodologies

-Applied ‘root cause analysis’ of pain points vs. process steps and missing SAP configurations

-Prepared ‘SWOT analysis’ of opportunities and prioritized the implementation based on business cost benefits and customer service.

-Developed ‘Quadrant SWOT map with transformation road map’ for all the pain points captured in workshops

-Identified major opportunities and prioritized the solutions based on business benefits and cost reduction

-Implementing selected solutions with essential SAP enhancements for efficiency improvement and reducing Order cycle time.

-‘Agile project methodology’ is followed for implementation to get faster realization of benefits

OM Opportunities and solutions implemented across KC Regions and countries;

KC Brazil OM: KCP Brazil OM and rest of LAO countries rolled out the same solutions implemented

I .Order Entry – Manual order creation, EDI interface issues

II. Interactive Sales Order Report to reduce manual work for ‘Mass changes, merging and splitting orders’

III. LAS – Stock allocation custom version for Brazil-OM

IV. Appointment tool

V. Communication, KPI framework & Reports

KC GCC OM:

I.Order Entry interface and tool upgrade SIF (Stay In Front) and interface to SAP

II.Sales Order credit block communication to sales team to save hours of contacting OM team

III.Simple training of using SAP Standard capabilities in sales order processing

KC ANZ OM:

I .Order Entry – Automating Manual order creation, OpenText upgrade.

II. Interactive Sales Order Report to reduce manual work for ‘Mass changes, merging and splitting orders’

III. Solutions for SCM Stock allocation

IV.Communication, KPI framework & Reports within SAP

Project 26 : SAP Rollout project, GB, NA and CA

Project Duration : Nov 2017 to 2018 March

Client Industry : Convergent Security Solutions

Role : SAP SD CS - SME

Client : Stanley Black & Decker, NA, GB and CA

Responsibilities:

SAP SD Order fulfillment and Customer Service integration lead

Worked on SAP vs. business process Gaps and proposed system solutions with algorithm.

Global template implementations with customized solutions by regions GB, NA and CA

Worked on interfaces ASTEA, BIZTALK to SAP and worked on NETWORK Diagrams and error handling

EDI IDOCs mapping with interfaces like ASTEA and SFDC for inbound and outbound transactions and master data.

Custom process architecture of CS processes covering SFDC quote to SAP order, service contracts, service notifications, service orders, field service order Depot repair orders.

Custom DIP profile configurations with activity types sets, cost elements set and direct material determination.

Custom solution for service order account indicator based on contract terms, i.e. service plan item characteristics.

Project 25 : SAP Implementation project, BE (Belgium)

Project Duration : From Mar 2017 to October 2017

Client Industry : Electronics

Role : SAP SD DM

Client : Crestron Electronics Inc. Rockleigh, NJ and BE

Responsibilities:

SAP SD order fulfillment Customer portal solution lead

Preparation of task schedule and execution for Data Migration

Data Migration of SD Master data, open orders, delivery, shipping with lean warehouse management functionality with Bar code printers. Data, mapping corrections from Globe legacy system with reference to SAP data. Conducting Portal-SAP-CRM integration testing workshops with business and technical teams

Preparing FS for RICEF objects, testing and modifications.

System configuration, unit testing cycles as needed. Customer portal and SAP interface design and troubleshooting. Customer Portal demo loan orders, pricing and interface to SAP.

Customer Portal Quote to SAP sales orders testing and review. UATs of integration scenarios with SD, MM, FICO, CO-PA, ATP, batch management, Serial number management. BOM settings.

Designed revenue recognition process as per IFRS 15 standards. Product returns (ARM), guarantees and warranties are considered as per updated IFRS guidelines.

Reporting billing and revenue analysis as per ‘electronics industry’ market formats

Defects resolution using HPQC and update resolution logs during UAT1 and UAT2

UAT fixes of RICEF objects and testing in multiple systems including Portal and CRM.

Coordinate with offshore developers and consultants for design and testing scenarios.

Verify, compare Output forms and testing. Interfaces error management and mitigation plans for go-live.

Data migration plan, cutover plans and UAT testing plan. Go-live preparation and production support.

Current Project 24 : SAP Rollout project

Project Duration : From August 2016 Dec 2016

Client Industry : SAP Medical devices Industry

Role : SAP OTC and SM Lead

Client : Medtronic Inc.

Responsibilities:

1.Lead the team for preparation of BRD/blue print documents through meetings and interviews with business.

2.Conducting workshops with business and brainstorm sessions with integration scenarios with FI and MM.

3.Study the existing Sales Org, company code and plants from where the roll out to be done to new Company code, Sales Org and Plant.

4.System configuration, Unit testing cycles for Medical devices and capital equipment (like Cathedrals, Interventional Lung solution equipment) and Pharmaceutical products (like capsules)

5.Training the business teams on OTC and SM (Service Management / Customer Service).

6.Configuring, testing Sales orders, Contracts, Advanced Return Management (ARM).

7.Design integration scenarios with SD, MM, FICO, CO-PA, Revenue Recognition, Product hierarchy, ATP, listing and exclusion, FDA regulations, batch management, Serial number management.

8.SD forecast with agile planning methods with external interface to Rapid Response planning system of Kinaxis. Mapping data structures for field forecast / planning to integrate with MRP to align with multiple Medtronic production plants. To monitor change of customer demands in the market and update MRP on daily basis.

9.Configuring, testing Service contracts, Warranty Management, counters, scheduling, Preventative Management.

10.Designed solutions with 3PL for shipping companies like FedEx and UPS

11.Involved in Label printing data structure with SAP and FedEx, UPS interfaces.

12.Design notification types, action box, complaint codes, damage codes, cause codes, counters, measuring points, characteristics for warranty management.

13.Tracking costs in service orders for estimated costs, planned costs and actual costs.

14.Executing UAT1 and identify the gaps of roll out.

15.Prepare final design document before UAT2

16.FS (Functional Specs) for RICEF objects, testing and modifications.

17.Coordinate with offshore developers and consultants for design and testing scenarios.

18.Verify, compare Output forms, plan for developments, testing.

19.Study the existing interfaces, assess the timelines and plan for risks and mitigation plans for go-live.

20.Data upload templates, training to business, mapping exercises with ‘Priority’ and SAP.

21.Data migration plan, cutover plans and UAT testing plan.

22.Go-live preparation and production support.

Project 23 : SAP– CPG Implementation

Client Industry : SAP CPG Industry

Role : SAP Demonstrations, Implementations and AMS delivery

Client : Microexcel Inc.

Responsibilities:

23.SAP implementations based on SAP Certified CPG solutions (Liquadry / Crystal Creamery)

24.Preparing SAP system demonstrations for various new clients.

25.Planned new projects with SAP Activate methodology - Prepare, Explore, Realize, Deploy and Run.

26.SAP Audit and AMS delivery activities in other regions

27.Training the sales team on new SAP products

28.Certification of new SAP products;

a.SAP BAIO implementation and delivery

b.SAP SuccessFactors delivery

c.SAP S/4 HANA deployment delivery

d.SAP FIORI SAP Personas

29.Pre-sales presentations and sales support for all SAP products for Small and Mid-sector companies

30.Provide knowledge and conduct Demonstrations to prospect companies on SAP Products

Rollout Project 22 : SAP– ECC 6.0 Implementation of Customer service and Warranty management and CPI solutions

Project Duration : From June 2015 till Dec 2015

Client Industry : IM&C of rail cars

Role : CS and SD Solution Architect

Client : TTX, Chicago, IL.

Responsibilities:

31.As-Is study of current FMR process (Failed Material Report)

32.Study the metrics of current defect rate of components

33.Review various process flows under FMR related to different divisions and repair locations

34.Understand the current warranty management process and know the sources of data.

35.Study the system landscape to identify the systems that contain warranty data and plan for interfaces to fetch the data to enable the reports of defects related to warranty materials.

36.Gather additional requirements and design new sub-processes

37.Propose the design the ‘Return order processing’ with complicated scenarios of current design using SD sales orders for vendor billing of returned materials.

Activities:

1.Conduct blueprint workshops, brainstorming sessions with client team to gather requirements.

2.Prepare Blue print documentation for new design with process flow chart and narrative

3.Configure, test the scenarios and execute UAT processes

4.Prepare the BPPs (Business Process Procedures) in SM (Service Management) with different scenarios of FMR types Service Orders through billing with different variants of business cases.

5.Review pricing procedure configurations: RICEFW pricing routines with various business requirements for different service order processing scenarios.

6.Prepare solutions for optimizing and improving current processes and reporting metrics.

Professional Services 21 : SAP– ECC SD Professional services – Strategic Project

Project Duration : 6 months (From Feb 2015 till May 2015)

Industry : SAP ECC Professional services

Role : SAP SD Analyst

Client : C-Vision, Troy, MI.

Responsibilities:

1.As-Is study of existing SAP and other IT professionals

2.Analysis of current

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