Owner/operator, Operations Manager Customer Service

Tony T. Pahls

** ********* **. ********, **** *5030 513-***-**** *********@***.***

Objective

Seeking a career opportunity, applying 26 years of experience utilizing leadership skills, strong team orientation, and effective time management and communication skills.

Summary of Qualifications

●26 years of well-versed experience in the distribution industry, such as CEO and Operations Manager.

●Strong attributive qualities in leadership, productivity, and employee development.

●Excellent customer service, negotiations, and relations skills.

●Skills: Enterprise Software Systems (Quick Pro, IST, INSQL), Microsoft Office (Word, Excel), Ability to read/apply technical material spec and prints. Licensed to operate industrial equipment (Fork Truck, Scissor Lift, etc), Process Improvement, Mechanical Incline, Customer Oriented

Education

D. Russel Lee Vocational School / Ross High School 1987

Completed Junior and Senior year at D. Russel Lee in the Electronic Technician Training program.

Professional Experience

Perfection Group- Cincinnati, Ohio 2020- 2022

Equipment and Parts Delivery Driver

●Transported materials and supplies throughout the tri-state area in both full-sized trucks and stake bed trucks with air brakes

●Optimized loading of trucks to maximize the load, prevent damage, and ensure the load was fully secured

●Streamlined required routes to maximize productivity

●Coordinated with site crews to handoff materials, answer questions, to ensure seamless communication

●Monitored the fluid levels and tire pressure of the trucks and scheduled any required maintenance repairs

●Completed and maintained required Department of Transportation documentation

Nease Performance Chemicals- Harrison, Ohio 2019- 2020

Spray Dry Operator

●Run and maintained the daily operations of the Spray Dry Department

●Kept chemicals within specific set points to maintain quality control levels

●Ensured on time production and quality standards

Sun Chemical- Cincinnati, Ohio 2017- 2019

Production Operator

●Managed industrial chemical processing equipment such as mixing tanks, presses, ball mills, salt grinders, mix mullers, and attritors

●Operated heavy machinery such as forklift, scissor lift, and crane/rigging

●Created and processed chemical formulas and maintained quality control levels

●Provided onsite troubleshooting and diagnostics of equipment

●Administered detailed technical reporting and record keeping

UPS Supply Chain Solutions- Hebron, Kentucky 2013- 2017

Operations Coordinator

●Supervised up to 100 team members at a time

●Conducted daily team meetings and provided trainings as needed

●Developed an optimized plan and delegated team resources to meet production goals

●Monitored activity tracking to ensure the quality and accuracy of team member’s performance

●Created multiple department process improvements and upgrades, ultimately saving the company time and money

Mercer Supply- Cincinnati, Ohio 2008- 2012

Operations Manager / Partnership

●Merged Fastener Plus’s customer base, increasing Mercer Supply’s annual revenue by 55% ($210,000).

●Updated enterprise software to streamline internal processes, reduce overhead costs, and increased customer satisfaction.

●Interfaced with customers as both external and internal sales.

●Researched supplier offerings to sourced products and reduce purchasing costs.

●Interpreted technical prints and material specifications.

●Established purchasing contracts/blanket orders to meet product supply and demand requirements.

●Standardized purchasing based on product commodity.

Fastener Plus- Cincinnati, Ohio 1995- 2008

Owner / Chief Executive Officer

●Distributor of fasteners to manufactures providing services such as specialty fasteners sourcing, Just-In-Time supply mentality, Kits, Bin system. Customers Service was always a priority.

●Grew company from scratch to $430,000 in annual sales.

●Minimized company overhead by utilized time management skills and resource planning.

●Sourced product globally to be competitive in market.

●Analyzed customer applications and material specifications.

●Interpreted technical prints and material specifications.

●Established purchasing contracts and blanket orders to fit supply and demand requirements.

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