Human Resources Medical Center

Results-Driven Human Resource Professional

Proactive and innovative HR Professional with over 25 years of progressive leadership experience spanning operations, training/leadership development, onboarding and talent engagement. Proven track record in demonstrating quality results that support company growth, drive critical focus areas, increase profitability, and improve the development, growth, health and safety of the associates and clients served. Recognized and highly respected by staff members, senior leadership and client for achieving and exceeding desired outcomes.

Fundamental Competencies

Regulatory and Safety Compliance

Talent/Pipeline Management

Metric analysis of KPI’s for Staff Advancement

Influence Developmental Growth

Interpersonal Relations

Inclusion and Diversity Awareness

Stress Tolerance and Flexibility

Analysis and Decision Making

Market Growth

Innovation

Team Building

Professional Experience

Human Resources Manager – November 2018 – May 2023 – Compass One Healthcare, Baton Rouge, Louisiana

(HR Manager Position eliminated for EVS 1/2023 and contract with F&N ended 5/2023.)

Responsible for multiple EVS/Housekeeping and Food & Nutrition accounts for the FMOL Healthcare System which include, Our Lady of the Lake Regional Medical Center, Lake Children’s Hospital, Lake Livingston and Lake Ascension, with managed volume of approximately $36 million. Provide leadership, advice, policy and procedure support, and strategic direction to a team of 26 Managers and approximately 850 staff.

Improved Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores with a 30% increase in targeted areas over 3 years at the company’s largest client, while maintaining other accounts above 90th percentile based on hospital targets, assisting FMOLHS with their reimbursement plans and overall patient satisfaction.

Developed an interactive dashboard focusing on targeted HCAHPS scores and key client performance indicators.

Created several new recruitment and pipeline strategies for frontline team members in a challenging labor market.

Coordinated and managed the business continuity and pandemic plans to support and protect the client staff, patients and associates for a healthcare system with over 5000 staff and 1020 patient beds.

Led the design, implementation, training and management of Workers’ Compensation Injury and Infectious Prevention Program for 4 accounts with approximately 850 employees showing proven results of over 70% reduction in injuries from 2019 to 2023.

Improved talent retention and onboarding processes while increasing retention rate from 44% to 76% in a high turnover work environment.

Successfully completed 2 Joint Commission System on-site surveys with no findings associated with EVS/Housekeeping and Food & Nutrition.

Led the training and development of 26 Managers in areas of HR, Employment Law, succession planning strategies, Safety and Infectious Control Prevention, best practices, TA, evaluation compliance, General/New Hire Orientation, retaining staff, and multiple other topics resulting in several internal promotions.

Created “Milk & Cookies” which was a group of volunteers consisting of frontline staff, which met to discuss findings of Engagement Survey results to assist in ways to improve overall staff satisfaction and current process. This led to an increase from 30% - 78% of staff engagement participation over 4 years, increasing staff satisfaction to over 75%.

Created and developed a staff retention plan which reduced turnover from just over 60% to less than 30% within a two-year period.

Acted as HRBP to support the unit as well as the client’s organizational mission, vision and values.

Owner – February 2013 – November 2018 (Opened October 2013) – Barnyard for Tots Learning Center & Daycare, LLC, Prairieville, Louisiana

Sole ownership of daycare with a maximum of 75 children ranging in age from 6 weeks to Pre-Kindergarten. Daycare was sold to Corbin Learning Center in 2018.

Oversaw daily operations and growth of daycare.

Managed 23 full-time and 12 part-time staff members while maintaining the business financials/payroll.

Managed all ongoing education of childcare staff as well as the learning agendas for all age groups.

Updated website to improve parent/teacher communication with business updates, closures and upcoming events.

Maintained nutrition of children ranging in age from those able to eat solid foods to Pre-Kindergarten.

Coordinated all events (i.e., Pre-K graduation programs, outside play/swimming time, community instructional education with local library, firehouses, ambulances, etc.) while maintaining the safety of children and quality care.

Human Resources Manager – February 2011 – April 2013 – General Health Systems, BR General Physicians, Baton Rouge, Louisiana

HR Consultant to Physicians, Physician Practice Administrators, Office Managers and Supervisors for approximately 60 physician-based clinics as well as The Baton Rouge Rehabilitation Hospital and Baton Rouge Radiology Group (with two clinic sites).

Onboarded 8 new physicians for Primary Care, Diabetes, Orthopedic, Radiology and Cancer Clinics, and managed and led the design start-up for 3 physician clinics within a 2-year period.

Liaison to physician clinic sites, BR Rehab Hospital and 2 locations for BR Radiology Group, assisting with hiring, retention and counseling of staff members

Assisted over 60 physician-based clinics, BR Radiology Groups and BR Rehab Hospital with preparation of Joint Commission surveys

Successfully completed Joint Commission onsite surveys for all clinic sites under General Health Systems with no findings associated with any clinic.

Managed and led Resident rotation interviews and recruitment

Coordinated externships within the clinic sites with area Trade Schools

Provided leadership and staff training for over 60 clinic sites, BR Radiology Groups and BR Rehab Hospital.

Facilitated unemployment claims/hearings and processed exit interviews and terminations and maintained metric scores on turnover and retention.

Reduced turnover from over 55% to just over 25% for all clinics and facilities combined.

Additional Work Experience

Regional Human Resources Generalist II – March 2008 – February 2011 – Whitney National Bank, Baton Rouge, Louisiana (large financial company who merged with Hancock Bank; employs approximately 500 staff members in the region)

Human Resources Director/Administrator – April 2007 – February 2008 – Northern Louisiana Medical Center, Ruston, Louisiana (acute care hospital with 122 inpatient beds; employs approximately 700 staff members)

Human Resources Director – January 2003 – March 2007 - Ochsner Medical Center of Baton Rouge, Baton Rouge, Louisiana (acute care hospital with 171 inpatient beds; employs approximately 900 staff members)

Human Resources Director – August 1999 – January 2003 – River West Medical Center, Plaquemine, Louisiana (acute care hospital with 75 inpatient beds; employed approximately 600 staff members; no longer in service)

Human Resources Generalist – April 1998 – July 1999 – Mary Bird Perkins Cancer Center, Baton Rouge, Louisiana (leading cancer care organization in Baton Rouge region offering comprehensive cancer services)

Additional Leadership Experience

Healthcare Emergency Incident Command System COVID-19 trainer

EBR and surrounding parishes Public School and Vocational Program and Veterans Liaison – 2011 – 2017

Habitat for Humanity Liaison – 2018-2023

Mentor – Spirit of Mentoring Program (OLOL) – 2018-2021

Training Certifications (**denotes in-class training I have provided to staff members and management)

Key IT Controls (KITC) e-learning

Safety Training for Managers – 2018 to 2023**

Wage and Hour – 2018 to 2023**

OLOL Annual Education & Corporate Compliance –2019 to 2022

OLOL Annual Hospital Education – 2019 to 2022

Safeguarding our Ministry, Compliance and Privacy Education – 2019, 2020, 2021

Inclusive Leadership (Module 1); Introduction to Leadership – 2018**

Inclusive Leadership (Module 2); Leads Self – The Inclusive Person – 2018**

Inclusive Leadership (Module 3); Leads Others – The Inclusive Leader – 2019**

Preventing Workplace Harassment – 2018 to 2023**

Cyber Security Awareness – Bi-Annually 2018 – 2023

Patient Experience – Monthly 2018 to May 2023

HIPAA: Protecting a Patient’s Right to Privacy – 2018 to 2022

Frontline and Management Recruiting & Onboarding – 2018, 2020, 2022**

Leave of Absence Compliance – 2018, 2020, 2022**

Post-Incident Drug & Alcohol Testing (PIDAT) – 2019

HR Essentials for Managers – 2019, 2022**

I-9 General Training – 2019

E-Verify General Training – 2019

My Great Start – 2019

Foundations – Lessons in Leadership – 2019**

Mastering the Jungle: HR Laws and Policies – 2019, 2022**

Engaging & Retaining Associates – 2019, 2020, 2023**

Foundations – Compass One Business Overview – 2019

Help Them Grow or Watch Them Go – 2019, 2021**

How to Reduce New Hire Turnover – 2020, 2022**

Compassion Covid-19 Hospitality – 2020

Progressive Counseling Overview – 2019 to 2022**

Enterprise Advantage for Unit Managers (First Advantage) – 2018

Education

Bachelor of Arts – Mass Communication, May 1995

Southeastern Louisiana University – Hammond, Louisiana

General Course Work (Music and Accounting Major – Full Paid Scholarships for Voice & Violin), August 1988 – December 1990

Northwestern State University – Natchitoches, Louisiana

Professional Accreditations/Memberships

Louisiana Notary Public Association (notary since 1/30/2012)

Society for Human Resource Management (SHRM)

Greater New Orleans Society for Human Resource Administration (GNOSHRA)

Contact this candidate