Mark News

Efland, NC ***** 919-***-**** adyr3s@r.postjobfree.com LinkedIn: linkedin.com/in/mark-news-034231277 Information Technology Professional

Customer service professional with the ability to communicate effectively & develop relationships. Looking to bring value to a reputable IT company where I can implement my education. A troubleshooter able to effectively & efficiently resolve issues within WAN/LAN networks, Windows connectivity & data networks while exceeding challenging goals & objectives. Leadership experience that encourages an accomplishment-driven workplace, resulting in employee loyalty, corporate success & customer satisfaction.

- Microsoft Cloud Strategy - Routers & Switches - Test Equipment Operation

- Operations Maintenance - Basic Troubleshooting - Customer Service/Support

- Multi Training Classes - Microsoft Cloud Strategy - OSHA Regulatory Compliance

- Wireless Troubleshooting - Exposure to Virtual Computer - Education & Certifications

MyComputerCareer Information Technology Security Administrator August 2023 GPA 3.8 Certifications In progress: CompTIA A+, CompTIA Network+, CompTIA Security+ MyComputerCareer Pathway Badges: My Success Badge, My Network Badge, Personnel Development Badge, My Legacy Badge,

Intense training and Numerous D.O.T Certifications also including Hazmat and Hazardous Materials(Chemicals, products with dangerous chemicals, explosives) Mandated to carry a Hazmat book, with each chemical being transported

Employment Experience

IT Support News Neighborhood IT November 2022 –

Present

Assisted with software installation, cyber security updates and installing new and updated software and troubleshooting of systems. Installed new printers for customers

Helped teach non-IT-friendly customers with simple problem-solving and solutions to help and educate them about computers systems

Regional Driver Millis Transfer March 2016 – May 2020

Ensured strict compliance with transportation laws that regulate the handling of hazardous and other materials, weight restrictions limiting the number of heavy materials, and time restrictions for the customer while maintaining one of the highest percentages of customer satisfaction

Focused on ensuring on-time delivery within specified timeframes; assist with load / unload process and promote customer loyalty and retention

Transported finished goods and raw materials over land to and from manufacturing plants or retail and distribution centers

Outstanding safety and driving record with a friendly, professional attitude; sustained a perfect record of zero preventable accidents and proactively perform vehicle and equipment checks

Inspected vehicles for mechanical items and safety issues and perform preventative maintenance

Reinforced and upheld DOT regulations, OSHA requirements, and company policies and procedures

Document and log work/rest periods and kilometers spent driving and retain fuel/toll receipts Regional Driver Super Service LLC. (Out of Business) August 2015 – February 2016

Complied with state and national driving rules and regulations (size, weight, route designations, parking and break periods) and adhered to the companies restrict policies and procedures

Coordinated daily deliveries in accordance with customer schedules; adjusted itineraries to accommodate peak delivery times and alternate routing needs to better accommodate customer’s needs

Prepared and managed delivery authorization, pickup documentation, and manifests

Solid track record achieving efficient, cost-effective transportation operations of goods and hazardous materials while maintaining compliance with federal, state, and municipal regulations

Documented and logged work/rest periods and kilometers spent driving and retain fuel/toll receipts for the company accountant/ bookkeeper

Regional Driver Caregan Transport July 2014 – July 2015

Transported client’s merchandise or supplies to and from destinations. Arrived at destinations on schedule and to customer special requests

Fulfilled administrative needs from office paperwork to rescheduling pickups and drop offs

Researched and planned the best traffic routes for construction and weather delays helping reduce customer wait time by over 20%

Document and log work/rest periods and kilometers spent driving and retain fuel/toll receipts

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