Rahul Patel

Director of Information Technology

Ph.: 847-***-**** @ adyr2n@r.postjobfree.com Hoffman Estate, IL

Summary:

Established performance-driven IT Director with over 18 years of experience working for global IT companies. Well-acquainted with data management, enterprise data platforms, DataOps, IT risk management, budgeting and HR.

Experience:

IT Director, Commercial Operations

Sensient Technologies, Chicago 2013 – Present

Implemented Global PLM system with strategic execution for Flavor, Color, Industrial and Cosmetics in NA, EU, and APAC with cost saving of 1 million dollars in 2019.

Trained & developed team which results in saving 1 million dollar in consulting services every year.

Managed re-engineering project to improve and consolidate end-to-end service processes; restructured communication flow among several departments and cut down paperwork by 75% and redundant system maintenance.

Orchestrated successful integration of advanced PLM software, revolutionizing business operations and streamlining 8-10 processes including Market to Lead, Lead to order, Concept to market to optimize customer satisfaction; achieved sustainable mid to high single-digit revenue growth year over year.

Developed and fostered execution of a long-term growth strategy for IT operations in two new markets by delivering insights through Business Analytics.

Managed the implementation of an enterprise-wide DataOps system along with BI requirements that led to boost for data innovation rate and reduced BI data quality error rate by 90%

Managed structured Steering Committee process for IT executives and business partners to improve efficiency and have 100% transparency between global IT and business operations.

Assists Executive Director with Strategic IT Road-map in long range, future state, planning for Data Infrastructure, DataOps, capabilities and effectiveness.

Liason business relationship linkage between the business units and IT, at multiple levels including the Executive, Senior Vice President, Vice President, and General Manager Level.

Responsible for managing BI Reporting needs and enabling businesses to make data-driven decision for finance, Sales, Internal efficiency, Customer Support and Customer Centric Reports to manage “Trains on Time”.

Lead the effort to bridge effective and efficient operations by simplifying, standardizing, modularizing and integrating system solutions to help solve business problems with effective system solutions.

Strong Vendor/Contract Management skills to safeguard company’s intellectual property and analyze if they meet company’s standards.

Managing a 15-person team

Solution Architect, Pharmaceutical Operations

AmeriSource Bergen Technology 2011 – 2013

Facilitated the planning and execution of business changes using VB, C#, SQL server technologies

Implemented system solutions by using data warehousing for marketing and distribution, so they can track items, examine pricing policies and analyze buying trends of customers.

Proficient in using OLTP, OLAP, ODS, Data Mart, Data Cleansing and scheduling jobs using ESP scheduler for Reporting/trouble shooting purpose

Managed business relationships and projects across teams, vendors, and third party providers.

QA Lead, Pharmacy Benefit System

Walgreens Co. 2006 – 2011

Worked has a System Analyst on Data Restructure projects for transforming the existing data to new database analyzing business request and providing solutions to meet day to day business needs.

Worked on leading the effort for implementing all applications like Enrollment, Accounting, Plan Operations, Post Adjudications, DSS Extracts, SXC and downstream applications for Medicare Part-D and CMS requirements (PDE,EOB,VDSA) within Claims Solution IT Department using Data stage, Unix, PL/SQL, Oracle Environment, MS Visio, MS Project Planning.

EDUCATION:

Master of Computer science Bangalore, INDIA

Bachelor of Chemistry Gujarat, INDIA

SKILLS:

Leadership, Analysis skills,

Communication Skills,

Project Management,

Business Development, Client Relationship Management,

Designing Solutions,

Problem Solving, Mentoring,

Technical Support, API’s

Core Competencies: Detail oriented team-leader with exception time management skills. Global experience, Strong cost management, Hands on Technical Experience with designing, implementing, supporting IT systems, Client/Server, cloud application, integration, reporting of various systems and how IT engages with all business disciplines, acquisitions and integration of acquisitions.

STRENGTHS:

Leadership: Led team to implement global systems to better manage Master data, Regulatory, Quality data, Customer data by integrating Sales force, PLM, JDE. BI. System automation and Reporting showed efficiency increased by having 90% auto delivery of documents, above 97%, of sample turnaround KPI’s and led to many process improvements projects.

Innovation: Developed new Customer Request System for tracking customer response and enhance customer centric experience. One stop shop to have overall customer overview and have executive team LIVE overview on different KPI by Customer/Groups/Businesses.

Analytical Skills: Implemented data-driven strategy to help business make informed decisions to improve sales, improve customer satisfaction and speed up case resolution.

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